The connection with the server was lost

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  • #38623
    Pritam
    Participant

    I was trying to connect Linux host machine from Windows 10. It was stuck at the loading screen. After some time is is showing “The connection with the server was lost”. There was option to save logs which I saved and attached here. It is NoMachine free version. The problem arises connecting physical display.

    #38635
    Britgirl
    Keymaster

    Hi, the logs are from the player side, we would also need to see the logs from the server side (the computer you are connecting to) in order to understand better.

    Is the remote computer headless? If so, please take a look at the article here, in particular point 3.

    Connecting to Linux headless machines with NoMachine
    https://knowledgebase.nomachine.com/AR03P00973

    If that doesn’t help, please submit the server logs and send them to forum[at]nomachine[dot]com. Instructions for extracting the logs are here: https://knowledgebase.nomachine.com/DT11R00182

    Also tell us the desktop environment that is running on the remote Debian computer.

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