Ubuntu black screen with green logo

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  • #12081
    SuperMarino
    Participant

    Im having a problem connecting to my Ubuntu virtual desktopĀ from NoMachine when I connect with username and pass it shows me a black screen with green NoMachine logo then suddenly disconnects. Please help me to solve this. It worked perfectly before but this started to happen after i upgraded from ubuntu 14.04 LTS to ubuntu 16. But I have reset it back but the problem still exists.

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    #12092
    Britgirl
    Keymaster

    You are using the legacy version 3.5.0 or earlier. Install the Workstation or ask your provider to update the NoMachine server version they are using, or better still to open a ticket in the support section of their customer area. All 3.5.0 issues are dealt with via that channel. The forums are for users of the latest version from our website.

    If the issue continues (though we are not aware of similar problems on Ubuntu) with NoMachine version 5, we can continue the investigation further.

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