Unable to connect my Windows PC using different network

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  • #40121
    Yuan
    Participant

    Hi,

    When I try to connect the Windows PC from my MacBook using the same Wifi or network, it will succeed. But when I use different network to connect my PC, it doesn’t work.

    The log is attached below:

    Info: Starting NoMachine version 7.10.1.

    Info: Loading settings from ‘/Users/yunhaozhang/.nx/config/player.cfg’.

    Info: Loaded translation files for ‘English’.

    40308 259 21:02:37 955.832 Main: Creating the client session.

    40308 259 21:02:37 955.904 ClientSession: Initializing session at 0x7fe67f01a400.

    40308 259 21:02:38 461.018 ClientSession: Initialized session at 0x7fe67f01a400.

    40308 259 21:02:38 464.941 ClientSession: Starting session at 0x7fe67f01a400.

    40308 259 21:02:38 515.420 ClientSession: Going to start session ‘/Users/yunhaozhang/Documents/NoMachine/Yuan’s PC.nxs’.

    40308 259 21:02:38 523.902 ClientThread: Creating new thread.

    40308 259 21:02:38 525.549 Connection: Initializing connection at 0x7fe67d1171e0.

    40308 259 21:02:38 525.592 Connection: Initialized connection at 0x7fe67d1171e0.

    40308 259 21:02:38 525.601 Connection: Starting connection at 0x7fe67d1171e0.

    40308 259 21:02:38 525.607 ClientDaemonConnector: Starting a new connection to host ‘192.168.0.152’ on port ‘4000’.

    40308 259 21:02:38 525.721 Connection: Started connection at 0x7fe67d1171e0.

    40308 259 21:02:38 528.775 ClientSession: Started session at 0x7fe67f01a400.

    Info: Slave server running with pid 69891.

    Info: Listening to slave connections on port 31946.

    40308 259 21:02:38 529.486 Main: Entering the GUI event loop.

    40308 259 21:03:08 531.368 Connection: Connection at 0x7fe67d1171e0 failed.

    40308 259 21:03:08 531.425 ClientSession: Runnable at 0x7fe67d1171e0 caused the session at 0x7fe67f01a400 to fail.

    40308 259 21:03:08 531.438 ClientSession: Failing reason is ‘A connection timeout has occurred while trying to connect to ‘192.168.0.152’ on port ‘4000’. The issue could either be caused by a networking problem, by a firewall or NAT blocking incoming traffic or by a wrong server address. Please verify your configuration and try again.’.

    40308 259 21:03:08 561.216 ClientSession: Stopping session at 0x7fe67f01a400.

    Info: Slave server running with pid 57863.

    Info: Listening to slave connections on port 49452.

    40308 259 21:03:08 570.149 Connection: Stopping connection at 0x7fe67d1171e0.

    40308 259 21:03:08 570.175 ClientDaemonConnector: Stopping the current connection.

    40308 259 21:03:08 570.190 Connection: Stopped connection at 0x7fe67d1171e0.

    40308 259 21:03:08 581.666 ClientSession: Stopped session at 0x7fe67f01a400.

    2022-09-13 21:04:46.910 nxplayer[40308:4286502] *** WARNING: Textured window <OverlayWindow: 0x7fe67d45ab20> is getting an implicitly transparent titlebar. This will break when linking against newer SDKs. Use NSWindow’s -titlebarAppearsTransparent=YES instead.

    Can anyone help me solve this problem?

    Thank you!

    #40136
    Bilbotine
    Keymaster

    Hi Yuan,

    Please check our article “How to connect over the internet to NoMachine behind a NAT router” for such a connection problem: https://kb.nomachine.com/AR10R01099

    Let us know if it does not solve your problem 🙂

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