Unknown administrator password

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  • #23816
    Avatarbhjolly
    Participant

    Hi, I can’t seem to unlock the settings or do an update of the nxserver. When it prompts for a password none of the password for any of the accounts on my machine work (one AD-linked account, one local admin). I even tried setting a password on the ‘nx’ user then using that but it didn’t work either. I’m running XUbuntu 18.04, everything else seems to work fine. What do I do?

     

    #23827
    Avatargraywolf
    Moderator

    Try to launch a shell as the local admin and run the command
    sudo -l
    what do you get?

    #23838
    Avatarbhjolly
    Participant

    Results of sudo -l as both myself (first), then local admin:

    
    jollyb@loki: ~$ sudo -l
    Matching Defaults entries for jollyb on jollyb:
    env_reset, mail_badpass,
    secure_path=/usr/local/sbin\:/usr/local/bin\:/usr/sbin\:/usr/bin\:/sbin\:/bin\:/snap/bin,
    env_keep+=QT_GRAPHICSSYSTEM
    
    User jollyb may run the following commands on jollyb:
    (ALL : ALL) ALL
    (root) NOPASSWD: ALL
    jollyb@loki: ~$ su administrator
    Password:
    administrator@jollyb:/home/users/jollyb$ sudo -l
    [sudo] password for administrator:
    Matching Defaults entries for administrator on jollyb:
    env_reset, mail_badpass,
    secure_path=/usr/local/sbin\:/usr/local/bin\:/usr/sbin\:/usr/bin\:/sbin\:/bin\:/snap/bin,
    env_keep+=QT_GRAPHICSSYSTEM
    
    User administrator may run the following commands on jollyb:
    (ALL : ALL) ALL
    administrator@jollyb:/home/users/jollyb$
    #23859
    Avatargraywolf
    Moderator

    Please send $HOME/.nx folder to forum (at) nomachine (dot) com

    Could we send to you a debugging library to be placed in your NoMachine installation?

    #23879
    Avatarbhjolly
    Participant

    Hi, I sent the .nx folder as a zipfile. Yep you can send me a debugging library, thanks a lot.

    #23924
    AvatarBritgirl
    Keymaster

    Please check your email inbox – we sent you further instructions on how to do further debugging.

    #24191
    AvatarBritgirl
    Keymaster

    From debug output you need to fix access rights. Use this command:

    chmod 4555 /usr/NX/bin/nxexec

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