Updating never finishes

Forum / NoMachine for Mac / Updating never finishes

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  • #18287
    dcblack
    Participant

    For the last month I get requests to update, but when I agree and provide permission, the dialog never finishes/completes. nxclient launches and then just sits there with the message:

       NoMachine Software Update
       Updating NoMachine version 6.1.6
       Please wait while the software is restarting.

    I observe the nxclient.app is running. No other dialogs. Two buttons in the dialog: Cancel or Hide

    MacBook Pro Retina 2017 with lots of memory and disk
    OS X 10.13.4
    nxclient 6.0.78

    #18307
    hawk
    Participant

    Hello, we are not able to reproduce the problem. To investigate this we need software update logs.

    To collect logs fom software update you need to enable “Don’t delete logs on exit” in “Player Preferences” -> “Privacy” and then he need to try reproduce the error, if error will reproduce we need logs from /Users/<user>/.nx directory.

    To properly collect those logs you can take a look on this article https://www.nomachine.com/DT04M00076#6

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