User can’t authenticate from iOS client to a Linux server

Forums / NoMachine for Mobile / User can’t authenticate from iOS client to a Linux server

This topic contains 2 replies, has 2 voices, and was last updated by Avatar jmgblanco 2 months, 1 week ago.

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  • #22473
    Avatar
    jmgblanco
    Participant

    Hello, I am having a problem when I try to connect from an Ipad with the IOS client to a server running on Linux Mint. Whenever I try to connect I get a message “Authentication failed, please try again” in the client.

    This problem only happens when I try this particular configuration. I have no problem connecting from machines running Linux or Windows clients, both in the same LAN or through a SSH tunnel.

    Checking the /usr/NX/var/log/nxerror.log file I can see I’m getting “nxexecPAMCheckCredentials: ERROR!Authentication failed with error 7” with every login trial.

    More info:

    The server is the Linux 6.7.6 version running on a Linux Mint 19.1 machine with kernel 5.1.4 and Xfce Desktop Environment.

    The client is the IOS 6.1.9 version running on an iPad with iOS 12.3

    I hope you can help me find some solution.

    Thanks.

    #22591
    Avatar
    Britgirl
    Keymaster

    From the error message it appears the password is wrong. Can you please verify that your password is entered correctly, for example by writing it in a clear input field momentarily within the NoMachine app? It could possibly be a problem with interpreting some characters which is causing the wrong password to be sent.

    #22593
    Avatar
    jmgblanco
    Participant

    Hello again. I have been able to connect now. My password has the ‘ character but I was introducing the character ` due the spanish iOS keyboard layout. I hope this helps someone else.

    Thank you very much for your advice.

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