VPS without hardware GPU crashes

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  • #35341
    krypterro
    Participant

    We have NoMachine running on Linux Mint 19 Cinnamon on a VPS with no problems, and it’s been up for over a year. Now we have NoMachine on 2 different Mint 20 installs, one Cinnamon, and one Mate, and both have the same problem. These are Cloud-based VPS with no hardware video, and periodically the VPS will crash and restart, due to a video error related to NoMachine. It does not matter if the client-side is the Android app, or another Mint desktop install.

    What are the optimal settings for using a Desktop Linux installation on a VPS with NoMachine, without a Hardware GPU?

    #35361
    Carin
    Participant

    Hi krypterro,

    Would it be possible to show us the exact error? Thanks!

    #35365
    krypterro
    Participant

    There is no visible error. The VPS crashes, then reboots. I have enabled debugging in the config file, I am waiting for it to happen again.

    #35400
    krypterro
    Participant

    It just crashed again, and I captures the logs. I am not sure what I should be looking for here.

    #35401
    krypterro
    Participant

    Log files from right after the crash

    #35418
    Carin
    Participant

    Hi Krypterro,

    Thank you for sending the logs. However, the logs don’t show anything unusual. Could you send us system logs as well?

    I am not sure what you mean by “due to a video error related to NoMachine”, could you please elaborate? How can you tell that this is an error related to NoMachine? Thanks!

    #35423
    krypterro
    Participant

    Yes, which system logs exactly, do you have a link to the process for getting the ones needed?

    #35431
    Carin
    Participant

    Hi krypterro,

    When the system crash occurs, execute on the following boot:
    journalctl -b -1 > journalctl.log
    and send us the journalctl.log file

    Thanks!

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