White screen for about several minutes

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  • #34448
    Avatarhubeyoung
    Participant

    Hello, I have a problem.

    When I use NoMachine on my Mac to connect to NoMachine on Ubuntu, the Ubuntu desktop will appear after about 6 minutes of white screen. I tried it on other Ubuntu and it was the same.

    But if I use NoMachine on Ubuntu to connect to NoMachine on Mac, the Mac desktop will be displayed all at once.

    So I think this is a problem with the Mac configuration.

    Looking forward to receiving your solution, thank you!

    #34479
    AvatarCarin
    Participant

    Hi hubeyoung,

    Can you please send us logs from both client and server sides? You can take a look at the following article for guidance: https://www.nomachine.com/DT11R00181.

    Please send them directly to us via email to forum[at]nomachine[dot]com. Make sure you add the title of this topic as the subject of your email. Thanks!

     

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