Windows 10 Client renders black screen, Win 7 client works fine

Forums / NoMachine for Windows / Windows 10 Client renders black screen, Win 7 client works fine

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  • #28594
    Avatardan1234
    Participant

    The Windows 10 client is rendering a black screen when connected to a nxserver.  The servers are confirmed working OK because other clients with Windows 7 work fine.

    This particular windows 10 client has both an AMD and a NVIDIA card for multiple screens.  I have disabled each one and the problem persists.

    If I install a very old version of NoMachine, only the top 10% of the screen is rendered, the rest is black.  The newest version is 100% black.

    Help please

    Thank you

    #28674
    AvatarBritgirl
    Keymaster

    Please try the following and let us know if it helps. Connect from Windows 10 and disable the hardware decoding:

    i) inside the NoMachine session open the menu (ctrl+alt+0 or click on the page peel in the upper right corner).

    ii) Access Display -> Change settings and tick the ‘Disable client side hardware decoding’ option.

    iii) Then on Windows 10, launch the client and  click on Settings -> Player preferences -> Privacy tab  and select ‘Don’t delete log files on exit’

    iv) Connect to the server and reproduce the black screen problem.

    v) On Windows 10, create a compressed archive of the .nx directory in the user’s home.

    The .nx folder is hidden. To find it, write the following in the address bar or the file browser: %USERPROFILE%\.nx Send the log archive to us as email attachment to forum[at]nomachine[dot]com making sure you use the title of the topic as the subject of your email.

    Thanks!

    #28675
    Avatarspyshagg
    Participant

    Thanks for the help.

    This was only fixed by reverting  back to an older version,  5.1.62.  Everything you suggested didn’t work.

    Even if they did work, I cant afford to change settings on 30 servers just to make the  last version work on one Windows 10 machine.

    #28680
    AvatarBritgirl
    Keymaster

    Then we’ll need the logs. This would help us to understand what the problem is and why it’s happening. Thanks!

    #28681
    Avatarspyshagg
    Participant

    Sorry the computer in question was already deployed and is in production environment 🙁

    If you search for 5.1.62 in the context of this problem you will find other postings about the issue with Windows 10. Maybe they posted their logs.

    Sorry

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