Windows-10: Failed to start nxserver process

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This topic contains 3 replies, has 3 voices, and was last updated by Avatar Cato 2 months, 3 weeks ago.

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  • #23370
    Avatar
    bpowell
    Participant

    I’m trying to run NX free version 6.7.6 on a Windows-10 system to replace MS Remote Desktop.  The server will not start though.  In the system services, I see “nxservice” is running just fine, but when I try to connect, nxserver can’t be started.  I’ve tried re-installing twice and rebooted after each one.  I’m kind of stumped.

    Thanks!

    Recent contents of nxservice.log:

    10632 3264 11:46:42 754 ServiceExecServer: ERROR! Failed to start nxserver process.
    10632 10700 11:46:42 755 nxexecExecServer: ERROR! Failed to start server process.
    8036 8100 11:46:54 983.161 ServerSubsystem: ERROR! Cannot open file ‘C:\ProgramData\NoMachine\var\db\server\port’.
    Error: Error is 32 Broken pipe.
    4960 11060 11:46:55 420 NXLsaSendRequest: ERROR! NXLsa package not found.
    4960 9696 11:46:55 423 ServiceExecServer: ERROR! Failed to start nxserver process.
    4960 11060 11:46:55 424 nxexecExecServer: ERROR! Failed to start server process.
    2640 1948 11:46:59 218.303 ServerSubsystem: ERROR! Cannot open file ‘C:\ProgramData\NoMachine\var\db\server\port’.
    Error: Error is 32 Broken pipe.
    108 7640 11:47:00 306.291 ServerSubsystem: ERROR! Cannot open file ‘C:\ProgramData\NoMachine\var\db\server\port’.
    Error: Error is 32 Broken pipe.
    10192 8236 11:47:00 947 NXLsaSendRequest: ERROR! NXLsa package not found.
    10192 10716 11:47:00 950 ServiceExecServer: ERROR! Failed to start nxserver process.
    10192 8236 11:47:00 951 nxexecExecServer: ERROR! Failed to start server process.
    8344 976 11:47:05 556.159 ServerSubsystem: ERROR! Cannot open file ‘C:\ProgramData\NoMachine\var\db\server\port’.
    Error: Error is 32 Broken pipe.

    Recent contents of the nxerror.log:

    10632 3264 11:46:42 754 ServiceExecServer: ERROR! Failed to start nxserver process.
    10632 10700 11:46:42 755 nxexecExecServer: ERROR! Failed to start server process.
    8036 8100 11:46:54 983.161 ServerSubsystem: ERROR! Cannot open file ‘C:\ProgramData\NoMachine\var\db\server\port’.
    Error: Error is 32 Broken pipe.
    4960 11060 11:46:55 420 NXLsaSendRequest: ERROR! NXLsa package not found.
    4960 9696 11:46:55 423 ServiceExecServer: ERROR! Failed to start nxserver process.
    4960 11060 11:46:55 424 nxexecExecServer: ERROR! Failed to start server process.
    2640 1948 11:46:59 218.303 ServerSubsystem: ERROR! Cannot open file ‘C:\ProgramData\NoMachine\var\db\server\port’.
    Error: Error is 32 Broken pipe.
    108 7640 11:47:00 306.291 ServerSubsystem: ERROR! Cannot open file ‘C:\ProgramData\NoMachine\var\db\server\port’.
    Error: Error is 32 Broken pipe.
    10192 8236 11:47:00 947 NXLsaSendRequest: ERROR! NXLsa package not found.
    10192 10716 11:47:00 950 ServiceExecServer: ERROR! Failed to start nxserver process.
    10192 8236 11:47:00 951 nxexecExecServer: ERROR! Failed to start server process.
    8344 976 11:47:05 556.159 ServerSubsystem: ERROR! Cannot open file ‘C:\ProgramData\NoMachine\var\db\server\port’.
    Error: Error is 32 Broken pipe.

    I have also attached the nxdevice.log just in case.

    #23393
    Avatar
    Bilbotine
    Keymaster

    Hello bpowell,

    Can you please send us the logs by email ? You can send them to forum(at)nomachine(dot)com, making sure you reference the topic as subject.

    Thanks

    #23394
    Avatar
    bpowell
    Participant

    Done.  Thanks.

    #23436
    Avatar
    Cato
    Contributor

    Hello bpowell,

    Logs indicate that there’s a problem with obtaining security context of user nx. This might be related to incorrectly installed nxlsa module.

    To reinstall nxlsa module:

    1. Start cmd as Administrator.
    2. Change directory to bin subdirectory of NoMachine installation directory:

    ‘cd <path_to_nomachine_installation>\bin’

    3. Execute:

    nxservice64.exe –uninstall nxlsa

    4. Restart Windows.
    5. Repeat points 1. and 2.
    6. Execute:

    nxservice64.exe –install nxlsa

    7. Restart Windows.

    Alternatively you can simply uninstall NoMachine, perform restart, install NoMachine and restart Windows again.
    Let us know if you still experience the issue.

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