Windows 10 Home hangs at 'Restarting' after NoMachine install

[johninconifer]

After installing NoMachine free version (nomachine_6.0.80_1.exe) system system hangs at ‘Restarting’ screen.  After power cycle there is no NoMachine server running.

Windows 10 x64 Version 1709.

Logs attached.

Thanks in advance for your assistance.

[Britgirl]

The logs didn’t attach. Please send them directly to forum[at]nomachine[dot]com. Thanks!

[Cato]

Hello johninconifer,

You can disable NoMachine drivers in order to check if they’re preventing correct system reboot:

– Uncomment and change value of ‘EnableDiskSharing’ key in ‘NoMachine/etc/node.cfg’ file to ‘none’.

– Uncomment and change value of ‘EnableUSBSharing’ key in ‘NoMachine/etc/node.cfg’ file to ‘none’.

– Enter ‘NoMachine/bin’ directory using command line started as Administrator and run the following commands:

‘nxservice64.exe –uninstall nxusb’, ‘nxservice64.exe –uninstall nxdisk’,
‘nxservice64.exe –uninstall nxprinter’, ‘nxservice64.exe –uninstall nxnetwork’

– Restart nxserver from command line started as Administrator using command:

‘nxserver.exe –restart’

Please, check if it’s possible to reboot the system now, without stopping NoMachine Device Server first.

[lis]

This sounds odd, but how long did you wait until the computer started booting? This can take up to 20 minutes after you installed new drivers. The problem is with the security side of Windows which checks all sorts of stuff after a new driver install.

However, the length of the reboot indicates errors, so:

Can you start your computer in safe mode? Can you run those commands in save mode (with network drivers):

1. DISM.exe /Online /Cleanup-image /Restorehealth

2. sfc /scannow

[Britgirl]

Update from user via email: ‘NoMachine Device Server’ was the issue. By disabling that service, NoMachine works correctly.

[Author]

Posts