March 23, 2020 at 09:29 #26064
I have two Windows 10 PCs that are rather new and have NM running on both. These PCs are on different networks and I have a VPN on one of them going to the same network of the second one. I can connect the VPN and run traditional remote desktop and have it work but when connecting with NM I simply get a white screen and it does not work. What could I be doing wrong?March 23, 2020 at 11:27 #26085
Would you collect server logs and send as attachment? Follow this guide: https://www.nomachine.com/DT10O00163#1.4March 23, 2020 at 14:51 #26099
I can’t get the server logs for some reason because there is no var folder at all. I edited both server.cfg & node.cfg as the instructions showed and even restarted the PC. More interesting finds is that I lowered the resolution on the server because it has a really high resolution monitor. Once doing that I do get the Start menu and taskbar but no desktop icons and can’t really do anything. I can click on the start menu and then open a program but I don’t see the program on the client, but it does open on the server side. The screen is black now instead of white like it was before I lowered the resolution. How can I get these logs to you? Thanks for helping.March 23, 2020 at 18:17 #26108
Have you looked at folder %PROGRAMDATA%\NoMachine (usually C:\ProgramData\NoMachine)?
You could also collect logs by command line: move to the ‘bin’ folder under the NoMachine installation and run:
nxserver --debug --collect
The log archive is stored in %PROGRAMDATA%/NoMachine/var/log/archives.March 24, 2020 at 08:44 #26114
I did find the var/log folder in ProgramData/NoMachine. Here it is in a zipped file. I was unable to get the nxd.txt file due to a rights issue. If I need to force past this issue and send it I will. Also, the ARCHIVES and LOGROTATE folders are empty so they are not included. Thank you.
Attachments:March 24, 2020 at 17:22 #26153
I see a memory allocation error, likely the screen size is too much for the encoder. You could try to reduce the size.March 25, 2020 at 17:11 #26193
I lowered the resolution on both monitors way down and still get a black screen. I collected the logs again and did this latest test about 9:00am on 3/25. I wish I could get this working.
Attachments:March 27, 2020 at 14:58 #26250
Would you collect client logs: https://www.nomachine.com/DT10O00163#2.3
Would you try to turn off “Use acceleration” on the sever: https://www.nomachine.com/AR02L00782
In latest logs, the encoding error disappeared, but still something about dual monitor configuration. Would you try with a single monitor connected to the server?
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