Windows keyboard and mouse not working after video card change

Forums / NoMachine for Windows / Windows keyboard and mouse not working after video card change

This topic contains 3 replies, has 3 voices, and was last updated by Avatar Britgirl 2 months ago.

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  • #23521
    Avatar
    newmember
    Participant

    I have Win10Pro vm running on unRaid server.

    I can use the default video and sound card and the keyboard and mouse work fine.

    I then assign the XFX Radeon Rx 5700 8GB GDDR6 3xDP HDMI, Pci-E AMD Graphics Card to my VM and start the VM.

    I can log into NoMachine and see the Win10 pro lock out screen.

    I can not move the mouse or see the mouse.

    I can not use the keyboard

    I can not use any commands to send key strokes.

     

    Thoughts why changing the the video card would affect the keyboard and mouse.

     

    Thanks

    #23581
    Avatar
    fra81
    Moderator

    This is strange indeed. Is it possible that the problem is with screen refresh and not with mouse and keyboard? Do you have any other means for accessing the server’s physical screen and verify?

    You may try to check the ‘Use acceleration for display processing’ option in Server preferences -> Performance tab. You can do this before assigning the problematic card, then restart the server and try to connect.

    Please also gather logs from the server as explained in https://www.nomachine.com/AR10K00697. You can send them to forum@nomachine.com.

    #23627
    Avatar
    newmember
    Participant

    I hae emailed the logs with the case number in the subject.

    I tried both on/off for the acceleration.

     

    Thanks for looking

     

    Cheers

     

    #23671
    Avatar
    Britgirl
    Keymaster

    The logs didn’t  reveal where the issue might be, so we’ve sent you some further instructions and a debug package to download. Please check your email inbox.

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