Britgirl

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Viewing 15 posts - 1 through 15 (of 2,727 total)
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  • in reply to: Trouble connecting to Linux Mint XFCE desktop #37178
    Britgirl
    Keymaster

    We reproduced the same behaviour. But this seems to be more of a problem of Mint and not NoMachine. It can be fixed by setting the environment varible in node.cfg:

    DefaultDesktopCommand "env XDG_CONFIG_DIRS=/etc/xdg/xdg-xfce:/etc/xdg:/etc/xdg /usr/bin/startxfce4"

    This should be enough to get the correct desktop GUI. Since the desktop-user was already logged and probably you had “wrong” settings saved, you need to reset it with:

    rm -rf /home/desktop-user/.config/xfce4

    and then logging in to your NoMachine session should give you the desired DE.

    in reply to: ICloud unsupported device in virtual Mac machine #37177
    Britgirl
    Keymaster

    This is not caused by NoMachine software. This is because the virtualized OS X does not recognize the original hardware, so you should check your hypervisor settings.

    This example may help depending what you are using: https://stackoverflow.com/questions/70186036/icloud-unsupported-device-when-installing-macos-big-sur-in-vmware

    in reply to: Shared session with two clients? #37166
    Britgirl
    Keymaster

    I assume you are asking about two users connecting to the same virtual desktop session? By default, users connecting to a host where a NoMachine Terminal Server product, e.g Workstation, has been installed can share their NoMachine virtual desktop with other users.

    If one of the two users has already created the virtual desktop session, the other user can authenticated and select “All desktops”. The list of available sessions will be shown. See the screenshots I have attached.

    Further reference:
    How to share a NoMachine virtual Linux desktop with other users
    https://www.nomachine.com/AR07P00993

    Attachments:
    in reply to: Trouble connecting to Linux Mint XFCE desktop #37158
    Britgirl
    Keymaster

    There was a typo in the previous reply. Could you try with the following and tell me if that works:

    rm -rf /home/type_username_here/.config/xfce4

    then follow the steps as before (log in to desktop using NoMachine physical session, logout, create virtual desktop session)

    in reply to: NoMachine Enterprise Desktop question #37143
    Britgirl
    Keymaster

    Hi, by installing Enterprise Desktop on the device you want to access you get unlimited connections to the physical desktop available there. This means that unlimited users can connect to that computer and they will see, and share, the same desktop.

    Users that want to connect can install either the free edition of NoMachine or the Enterprise Client package on their own devices. Alternatively, since Enterprise Desktop also supports access via web, users can also connect by using their browser.

    Enterprise Desktop is available in evaluation for 30 days here: https://www.nomachine.com/product&p=NoMachine%20Enterprise%20Desktop.

    In order to get started with browser-based access, please take a look at the guide here:
    https://www.nomachine.com/getting-started-with-web-based-remote-access

    You might also want to take a look at this article:

    Differences between NoMachine Enterprise Desktop and the free to download NoMachine package
    https://knowledgebase.nomachine.com/AR07L00808

    in reply to: NoMachine Workstation accessing GPU hardware #37127
    Britgirl
    Keymaster

    Hi, firstly I fixed the status of that FR, it should not say “Implemented” but “Dismissed”. One of our developers will answer your other question 🙂

    in reply to: Mac OS Monterey NoMachine client causing restart? #37123
    Britgirl
    Keymaster

    Hi, this is a serious issue we recently found in the USB driver we distribute on the Mac. Please check the Trouble Report and follow the instructions to apply the workaround. We already fixed the problem. It will be released in the next Maintenance Update, due in the next few days.

    USB forwarding does not work properly on macOS Monterey
    https://knowledgebase.nomachine.com/TR12S10425

    in reply to: Service terminates on Ubuntu 20.04 #37112
    Britgirl
    Keymaster

    Got them thank you!

    in reply to: Numpad types every second keystroke #37111
    Britgirl
    Keymaster

    We have not received any logs 🙁

    Are you able to send them again?

    For the authentication failure issue it would be better to start a new topic about that with all the details and the specific error message you are getting.

    in reply to: Server settings authentication fails for domain users #37104
    Britgirl
    Keymaster

    Hi, I’ve just forwarded it on to you again. It was originally issued from the Forums backend. I’m not sure what happened there. Let me know that you got it.

    in reply to: Numpad types every second keystroke #37089
    Britgirl
    Keymaster

    The instructions for enabling and gathering logs manually are correct 😉

    Try the shorter method “Collect server side logs automatically”

    https://knowledgebase.nomachine.com/DT11R00182#1

    Command nxserver --debug --enable allows you to enable debug logs for all components: nxserver, nxnode, nxwebplayer/client and the display agent in one go. It must be executed on the machine where the problem occurs. In your case, this is on the Windows machine server-side.

    To do it on Windows, open a CMD console as administrator and move to the ‘bin’ folder under the NoMachine installation, e.g:

    cd %ProgramFiles(x86)%\NoMachine\bin
    nxserver --debug --enable all

    Connect and reproduce the problem. When you’ve reproduced the issue, you then do:

    cd %ProgramFiles(x86)%\NoMachine\bin
    nxserver --debug --collect

    The log archive is named as: NoMachine-log-.zip (e.g. NoMachine-log-2022.01.19-9.15.01.zip) and stored in: %PROGRAMDATA%/NoMachine/var/log/archives.

    in reply to: Android right click not working #37079
    Britgirl
    Keymaster

    Hi, this is a known issue. Please use this link to track its status:

    Right mouse button doesn’t work on Android 8
    https://knowledgebase.nomachine.com/TR07P08723

    in reply to: Cannot connect to remote Linux server running NoMachine #36926
    Britgirl
    Keymaster

    so I did reinstall the entire OS from scratch and installed NoMachine freshly and it works fine.

     

    So it seems something was not quite right with your Arch install.  Thanks for letting us know.

     

    previously I was able to set practically any display resolution for the remote server

    You will find some useful tips and information here:

    Some tips about resize and scaling options for NoMachine
    https://www.nomachine.com/AR02M00835

    Britgirl
    Keymaster

    Did you get the macOS prompt to approve permissions?

    Try the tips in this article here: https://knowledgebase.nomachine.com/AR01P00962

    If that doesn’t work, also try the procedure here as well: https://forums.nomachine.com/topic/unable-to-get-audio-working-10-14#post-34576

    Britgirl
    Keymaster

    Slodi, the logs you submitted were from the connecting client only.

    We need the logs from the machine that you are connecting to (server side). On the server machine (in your case Windows remote version: Edition: Windows 10 Home Version: 21H1 Build: 19043.1415), enable logs as per Fra’s instructions.

    Then, start a connection from your client side Windows machine and reproduce the problem. Gather the logs from the server side

    To do that on Windows, open a CMD console as administrator and run:

    cd %ProgramFiles(x86)%\NoMachine\bin
    nxserver --debug --collect

    The log archive is named as: NoMachine-log-<timestamp>.zip (e.g. NoMachine-log-2018.09.27-11.44.01.zip) and stored in: %PROGRAMDATA%/NoMachine/var/log/archives on Windows 10.

Viewing 15 posts - 1 through 15 (of 2,727 total)