arlesterc

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  • in reply to: Not getting public IP #27363
    Avatararlesterc
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    Dear Kroy:

    Thanks for quick reply.  Can you please respond  using  the point numbers I have used wherever possible  – I have 6 points and I would like to have them addressed per point if there is a further info, query to be provided in regard to them.

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    1)

    Which version NoMachine version do you have installed? Is the machine was rebooted after installation? Did you tried to connect there from the local network?

    I wrote that I downloaded just the other day.  It was NoMachine 6.9.2_1.  I also wrote that I was able to successfully connect locally.  I rebooted system and router many times.

    +++++++++++

    2)

    Please check if EnableUPnP in server.cfg is uncommented and set to NX: -   

    Yes it is.  I also tried with it commented out and port forward put in router.  See further detail at point 3 below.

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    You can try also Port Forwarding to connect from outside local network. There is a lot instructions for your router model (https://portforward.com/d-link/amplifi-dir-645/ https://openmyip.com/DLink-Amplifi-DIR-645-router-setup). Reserve IP for your Windows machine, and then set Port Forwarding for that IP with TCP and UDP port 4000.

    3) I tried port forwarding and tried all the other things in the similar post and all combinations thereof – commenting out and port forward settings in router, leaving uncommented and setting port forward in router, etc. etc.  I know port forwarding works as I successfully use it for other applications.

    I covered this in my original post as well:

    “I have also tried  putting a port forward rule in the Dlink so that port 4000 is directed to the appropriate internal IP. I disabled all other port forward rules.  I also #’d out the lines in server.cfg that did the same thing.  I tried it with it left in as well.  I have tried pretty well all combinations.”

    I also wrote this:

    “Finally one other item that may be of interest is that I have used another remote control program  on the very same computer and it properly displayed the public IP (again a dynamic IP provided by my ISP that has remained the same for years) and I was able to connect to it over the Internet.”

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    4) When you write:

    Reserve IP for your Windows machine, and then set Port Forwarding for that IP with TCP and UDP port 4000.

    What does that exactly mean?  How do I reserve? As i wrote, I have a dynamic public IP provided by my ISP that has stayed the same for years.

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    5)

    The following point I raised  was not addressed:

    Also I do not fully understand this article:

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    https://www.nomachine.com/TR12N07384

    “Server settings option to enable port mapping is not correctly checked”

    [snipped, refer to Trouble Report]

    6) This part of the post was also not addressed:

    And I also don’t understand the  concept behind this post:

    https://forums.nomachine.com/topic/problem-mapping-gateway-port#post-18936

    What is mapping a gateway port mean? How would I do it with my Dlink 645?

    My assumption is that mapping a gateway port is different than port forwarding – please distinguish.

    Thanks in advance for your continued assistance.

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