Forum Replies Created
In order to investigate your problem, can you first tell us what OS and version is installed on the target PC and if you reboot or shutdown the PC ?
Windows 10 has a known issue of not shutting down properly (see a workaround proposed on that website https://www.easeus.com/resource/computer-cannot-shutdown-how-to-fix-windows-10-automatically-restarts.html). Does your problem occur as well when you are not connected with NoMachine to the PC, or not ?
On behalf of the whole team, thank you for your kind words!
We are very happy that NoMachine free brings you satisfaction and that it helps you in your every day life.August 5, 2020 at 08:20 in reply to: Restrictions to session shadowing with NoMachine Linux #28872
Simultaneous connections are unlimited in all the products of the Terminal Server Family, but new virtual desktops/custom sessions are limited to four with the Workstation. I.e. up to four users can have their own personal Linux desktop. There are no limits instead for connections to the remote physical desktops (multiple users can connect to that).
The article “What is the difference between physical desktop connection and virtual desktop connection?” may be helpful (https://www.nomachine.com/AR10K00700)
We hope nothing remains unclear, but let us know if it’s the case.August 4, 2020 at 16:01 in reply to: Restrictions to session shadowing with NoMachine Linux #28855
“As suggested here, I suppose this is a limitation of the free version which limits to 1 user per Server.”
Yes, NoMachine free allows only one user to connect remotely at a time, i.e. it allows 1 connection. Different users can connect, but one by one. Note also that NoMachine free is for personal use (see the article “Is NoMachine for remote desktop free?” https://www.nomachine.com/AR03P00972)
The table of its features is available here: https://www.nomachine.com/remote-access-for-everyone
“Is the number of virtual desktops (so 4 for the Workstation version) also the number of users that connect simultaneously to the same NoMachine server ?”
It doesn’t limit the number of users, but the number of new NoMachine virtual desktops that users can create. If a user for example reconnects the virtual desktop or connects to another user’s desktop, the limit counter is not increased.
Yes, it is possible to retrieve the sessions lost in the master node on the secondary node, but NoMachine has to be configured to not run sessions on the Enterprise Terminal Server host, but only on the Terminal Server Node(s).
I.e. only sessions running on the nodes can be recovered, if the server goes down.
You can find in the following guide more details and a step by step example to configure a HA multinode setup: https://www.nomachine.com/DT06O00142&dn=failover#3.4 (check the section 3.4. Setting-up Two Enterprise Terminal Servers in a Failover Cluster)
There is a workaround explained in the trouble report “White screen is displayed when connecting to a remote physical display (VP8 encoding)”: https://www.nomachine.com/TR06R09772
Please try it and let us know if it solves your problem. If not, we will need to investigate further.
We didn’t find anything helpful for the investigation in the logs.
But we would like to try something: can you remove NoMachineUSB drivers, following the procedure explained it this article: https://www.nomachine.com/AR12O00955
And let us know if it helps.
We haven’t received your logs. Did you send them to forum[at]nomachine[dot]com ?
Please make sure to reference the topic as subject, to make it easier to find.
There was an error during the upload of logs. Can you please send them to forum[at]nomachine[dot]com, referencing the topic as subject ?
Thank youJuly 30, 2020 at 12:33 in reply to: Links to trouble reports on “Software Updates” page #28774
Thank you for your suggestion!
We will take it into consideration for the future release announcements.
Can you please send the logs (client side) to help us investigating ?
You can gather them as described in the following article: https://www.nomachine.com/DT10O00163
and send them to forum[at]nomachine[dot]com, referencing the topic as subject.
in order to assist you, can you please tell us which version you use ?
If you’re not using the last version 6.11.2, we kindly invite you to upgrade and let us know if the problem is solved.
The upload of logs failed. Can you please send them to forum[at]nomachine[dot]com, referencing the topic as subject.
Thanks in advanceJune 2, 2020 at 10:25 in reply to: Fresh installation of NoMachine Workstation – web access did not work #27915
Do you use domain users/LDAP/ActiveDirectory? Do you have non standard restrictions for users?
Could you tell us how exactly you created the nxhtd user?
A standard set of logs will be helpful for the investigation. Please gather them as described in:
and send to forum[at]nomachine[dot]com, referencing the topic as subject.
Before investigating further, can you please check the firewall on your mac machines and make sure you use the correct IP addresses ?
If it doesn’t help, please send us more details, including client and server logs, via e-mail to forum[at]nomachine[dot]com, referencing the topic in the subject field.
Logs can be gathered following this procedure: https://www.nomachine.com/DT10O00163