Forum Replies Created
Indeed, the article you mention answers your question 🙂
Please try to set the EnableUPnP key in /usr/NX/etc/server.cfg from EnableUPnP to none, and let us know if that helps!
The upload of your logs failed. Please collect logs (both server and client sides), following the procedure explained in this document https://www.nomachine.com/DT10O00163, and send them to forum[at]nomachine[dot]com, making sure to reference this forum topic.
The development team is working on it, and it will be released soon. But I cannot tell you if it will be in the next release or in the following one.
You can tick the box at the bottom of the feature request (‘notify me’) in order to receive an e-mail when it is released.
We have not been able to reproduce the same problems, but you should also change the other *.cfg key:
Let us know if this helps!
In case you still need it, here is the script:
$(sudo grub-reboot “$(grep -i ‘windows’ /boot/grub/grub.cfg|cut -d “‘” -f2)” && sudo reboot)
You can name the script reboot2windows
Give it the right to execute – chmod +x reboot2windows
And start it with sudo – sudo ./reboot2windows
Can you please send us the logs by e-mail to forum(at)nomachine(dot)com, making sure you reference the topic as subject.
If needed, the procedure to gather logs is explained here: https://www.nomachine.com/DT10O00163
Furthermore, could you please also tell us the Ubuntu version you are using, the NoMachine version & protocol you are trying to use, and explain the network setup of Ubuntu as you mention about being behind NAT.
Thank you in advanceDecember 23, 2019 at 11:29 in reply to: Ubuntu 18.04 command line code to download and install #24953
You can use:
sudo dpkg -i nomachine_6.9.2_1_amd64.deb
Please also read the article “How to install NoMachine from the command line on Linux”: https://www.nomachine.com/AR01L00775
Can you please send us the logs by email ? You can send them to forum(at)nomachine(dot)com, making sure you reference the topic as subject.
Can you please check your public IP (not ipv6), and tell us if it’s different than the one displayed in the bottom of the NoMachine window (like on the getting started window) ?
If it’s different, it could be a double Nat configuration. Which means that you have two routers. One is facing the internet and one is on your local network. In this case, you need to set port forwarding on both (you can also find guidelines on the internet, for example from there: https://portforward.com/router.htm).
It is possible that the first router is from your provider, so you need to ask your Internet Service Provider to forward the port for your router IP.
Can you also send us the output of these commands, to allow us to verify if UPnP is enabled:
"C:\Program Files (x86)\NoMachine\bin\nxserver.exe" --upnpmap "C:\Program Files (x86)\NoMachine\bin\nxserver.exe" --upnpstatus
Thank you for the logs! Can you tell me if the reinstallation helped ?
Let me try to summarise from the beginning 🙂
NoMachine allows to access another computer using an IP address. The host machine has two IP addresses: a private IP address assigned to the computer and a public IP assigned to the router. If you connect to the NoMachine Server over the internet, you are actually connecting to the router, which must then forward this connection to the host machine. Please refer “Using NoMachine for remote access to a computer over the internet” section from the website https://www.nomachine.com/getting-started-with-nomachine to get the public IP from remote host.
Instruction from the website should be enough to connect. But if there is a problem, you need to verify if your remote public IP displayed on the NoMachine Player is the same as displayed on https://www.whatismyip.com/ in the “Your Public IPv4 is” section. If the IP is different – connecting over the Internet will require manual configuration of the host computer’s firewall and router.
If those options are not possible, what you need is NoMachine Network (https://www.nomachine.com/FR07J02731) which is coming soon.
The update might be the cause of this problem – we therefore recommend to reinstall the NoMachine client on the Windows machine.
It would be useful to know more information about the authentication method you are using, which protocol, etc.
Could you also set in the Player’s preferences privacy the option “Don’t delete log files on exit”, reproduce the problem and send us the (zipped) .nx directory inside the home dir of the user ? You can send them to forum(at)nomachine(dot)com, making sure you reference the topic as subject.
We apologise if the previous explanations were not clear enough.
Thank you for the logs; I shared them with Kroy. But since they are logs from client side only, they didn’t help us find out what the problem is.
Based on what you describe, it seems to be a network configuration problem.
We guess that the UPnP is enabled, which should be enough to connect.
All IP verification should be done on the server side. If the public IP you get from the finding IP website is not the same as the public IP in the NoMachine Player window: this is a problem. Can you try to forward the port on the router manually ? (see the article “How to connect to NoMachine when the server is behind a NAT router or a firewall”: https://www.nomachine.com/AR11L00827)
Just to check: did you use the instructions from “Getting started with NoMachine” (https://www.nomachine.com/getting-started-with-nomachine) ? If not, please have a look as they might be helpful.
You are welcome, we are glad we could help!