Bilbotine

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Viewing 15 posts - 106 through 120 (of 170 total)
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  • in reply to: Fresh Install on Windows 10 – server won’t run #12247
    Bilbotine
    Keymaster

    Hi shayaknyc,

    Some log files are missing (nxerror.log and nxserver.log).

    Could you follow the instructions to gather logs (here: https://www.nomachine.com/DT07M00098) and send them again to forum[at]nomachine[dot]com, amking sure to use this topic’s subject ?

    We also need the nx processes list. You can gather it with any available tool (task manager, by example).

     

    in reply to: General working problems #12233
    Bilbotine
    Keymaster

    Hello zaclane42,

    Our tutorial ‘Getting started with NoMachine’ (here: https://www.nomachine.com/getting-started-with-nomachine) and article ‘How to connect to NoMachine when the server is behind a NAT router or a firewall’ (here: https://www.nomachine.com/AR11L00827) should be helpful.

    Don’t hesitate to write back if you still have problems!

    in reply to: X high load and performance issues #11724
    Bilbotine
    Keymaster

    Hello sspj,

    There’s an upload error, can you forward the logs to forum[at]nomachine[dot]com using ‘ X high load and performance issues’ as subject ?

    Thank you

    in reply to: NoMachine server crashing? #11703
    Bilbotine
    Keymaster

    Hi alanbirtles,

    We’ve reproduced a problem that seems to be similar to your issue and opened a Trouble Report which you can see here: https://www.nomachine.com/TR06N06935

    Please sign up to receive a notification when a fix has been released.

    Kind regards

    Bilbotine
    Keymaster

    Hello shinji,

    Thank you for contacting us.

    Your post is a a duplicate of https://www.nomachine.com/forums/topic/youtube-video-problems-on-google-chromeubuntu-14-04-lts. Please refer to this post.

    Kind regards

    in reply to: PAM authentication failure but only some users #11699
    Bilbotine
    Keymaster

    Hello jxg134630,

    Unfortunately we could not reproduce this issue in our test environment.

    Can you please send us the /usr/NX/var/log folder ?

    Also type in terminal: # id user01 and send us that user id.

    Thanks

    in reply to: There’s always one machine! #11692
    Bilbotine
    Keymaster

    Hello cjm51213,

    Please check again if ‘C:\ProgramData\NoMachine\var\log\’ directory doesn’t exist.

    If you didn’t notice any errors during installation, it’s very unlikely that this directory wasn’t created.

    If you find the directory, please send us the logs gathered using instructions: https://www.nomachine.com/DT07M00098.

    If there’s no log directory, try reinstalling NoMachine application.

    Should the problem persist, please send the ‘C:/Users/<USER_NAME>/AppData/Local/Temp/Setup-Log….2016-06-…’ file to forums[at]nomachine[dot]com using this topic as subject. If there are multiple files starting with ‘Setup-Log’ send them all.

    Kind regards,

    in reply to: Help connecting to multiple PC on LAN over Internet #11681
    Bilbotine
    Keymaster

    Hello tyman,

    Please read the article ‘How to connect to NoMachine when the server is behind a NAT router or a firewall’ (here: https://www.nomachine.com/AR11L00827), it should help you.

    Please let us know if you need further assistance.

    Kind regards,

    in reply to: Where is the manual for Enterprise Desktop? #11680
    Bilbotine
    Keymaster

    Hello again tryptych,

    NoMachine guides for the enterprise mentioned previously apply to all server products except NoMachine free which has its own manual.

    Since NoMachine Enterprise Desktop doesn’t support virtual desktops, sections related to virtual desktops do not apply.

     

    – ‘Which versions of Linux is it compatible with?’: on the download page of each product you can find the list of supported Linux platforms. NoMachine officially supports RHEL 7, but it is suitable also for CentOS 7.

     

    – ‘What is the name of the service on Centos7?’: the name of NoMachine services is pre-pended by the ‘nx’ keyword.

    Main services are nxserver.bin and nxd, which is the NoMachine network service listening by default on port on port 4000 and ready to accept

    connections by NX protocol.

     

    – ‘How do I restart the service, or check it’s status?’

    i) you can do that from the command line (see: https://www.nomachine.com/DT07M00090#3):

    /etc/NX/nxserver –restart

    /etc/NX/nxserver –status

    ii) or via the graphical interface.

    See this guide for the server GUI: https://www.nomachine.com/DT11M00107

     

    – ‘Is any configuration required?’: NoMachine is designed to be up and running and ready to work as soon as the installation is completed. No further configuration is required.

     

    In case of problems, we can assist you for finding a solution.

    We suggest to open a Contact Request (at https://www.nomachine.com/contact-request) for describing the problem or to send a new post on the Forums to report the exact issue you are experiencing.

    in reply to: Where is the manual for Enterprise Desktop? #11669
    Bilbotine
    Keymaster

    Hello tryptych,

    You can read the following guides for your NoMachine Enterprise Desktop install: NoMachine Enterprise Products – Server Guide (https://www.nomachine.com/DT07M00090) and NoMachine Enterprise Products – Server Guide – Advanced Functions (https://www.nomachine.com/DT07M00091).

    Kind regards,

    in reply to: Keyboard mappings #7942
    Bilbotine
    Keymaster

    Hello iceback,

    We made some further tests, and we verified that the same key combination works with NoMachine Keyboard Grabbing activated.

    The equivalent key combination to the MacOSX cmd+P on Windows is: Winkey+p.

    You can find more information on how the Keyboard grabbing can be enabled in the ‘Guide to the Functionality in the Menu Panel’, under the section 3 (https://www.nomachine.com/DT10K00060&dn=#3).

    Please let us know if your problem is solved or not.

    in reply to: NoMachine Service failing on Windows 64 #7929
    Bilbotine
    Keymaster

    Hi jgaalmeida,

    Logs failed to attach, for security reasons. Could you send them (server and client side) to forum[at]nomachine[dot]com, making sure to reference ‘NoMachine Service failing on Windows 64′ as subject?

    If needed, you can find instructions to gather the logs here: https://www.nomachine.com/AR07K00677

    Installation logs would also be useful. In general in Windows 7 they are under <users_home>/AppData/Local/Temp and are the files starting with ‘Setup Log’. Please send the latest of these files.

    Thanks.

    in reply to: Keyboard mappings #7921
    Bilbotine
    Keymaster

    Hello iceback,

    It looks like you use ‘command-p’ to show up the menu where you can adjust the video settings (fit to window, full screen and so on). Is that correct?

    If so, ‘command-p’ is not our default setting. By default we have ‘ctrl-alt-0’, which is valid on all platforms.

    Please check the preferences (see the ‘Input’ menu in the screenshot attached), and let us know if it works now!

    Attachments:
    in reply to: Connection problems through internet #7918
    Bilbotine
    Keymaster

    Hello zavio,

    Thank you for reporting this issue. It should be fixed in the next update.

    in reply to: Error: Cannot create session directory on server #7909
    Bilbotine
    Keymaster

    Hello Jose,

    In order to help you, we need to investigate further.

    Can you please send the standard debug logs to forum(at)nomachine(dot)com, making sure you reference ‘Error: Cannot create session directory on server’ as subject ?

    If needed, the procedure to gather them is here: https://www.nomachine.com/DT04M00076#1

Viewing 15 posts - 106 through 120 (of 170 total)