Britgirl

Forum Replies Created

Viewing 15 posts - 1 through 15 (of 4,246 total)
  • Author
    Posts
  • in reply to: Copy/paste image between server & client #47463
    Britgirl
    Participant

    Hi, version 9 has the priority right now which includes the new Network feature so resources are taken up with that. It’s likely that it can be added for inclusion in a minor of version 9. We’ve already got a number of features requests lined up for releases after the initial 9 and yours is one of them 😉

    in reply to: Problem logging into Macbook #47447
    Britgirl
    Participant

    Ah, and have you set any particular power saving configuration?

    in reply to: Problem logging into Macbook #47446
    Britgirl
    Participant

    You have us head scratching 😀

    Are you using Control+Command+Q to activate lock screen (we see in the first recording, with NoMachine, that the Q button is being held down)?

    If you press the Q button, as if you were trying to release it, does that change anything?

    in reply to: Problem logging into Macbook #47444
    Britgirl
    Participant

    Received.

    in reply to: No display found Wayland/No default environment #47442
    Britgirl
    Participant

    Hi, bear in mind that Arch is not among our officially supported distros, so NoMachine is not finding the display running there, and it won’t know how to interpret that key. This is the new Trouble Report and it has been queued for deeper investigation. Please use the link to track it, https://www.nomachine.com/TR03V11110.

    in reply to: Problem logging into Macbook #47440
    Britgirl
    Participant

    A recording would be useful. You can even do it using NoMachine’s built-in screen recorder. You can open it from the !M system try icon on the Mac. It stays on top whilst you record. On the server activate the Accessibility Keyboard by pressing the Cmd + Option + F5 keys to open Accessibility Shortcuts. Enable Accessibility Keyboard from the list, and the keyboard will open. This will help us to see what keys are being pressed when you log in. Go to your Windows computer or whichever client-side OS you want to reproduce the problem and log in. Stop the recording on the macOS. Send us the nxr file which you generated.

    in reply to: No sound #47439
    Britgirl
    Participant

    Hello,

    so you are connecting from Windows local side to a macOS?

    I suggest you update to NoMachine 8 to start with. What macOS version is on the NoMachine server, the OS you are connecting to? This would be useful to know. It could be a permissions issue in macOS. See the following article for the steps to take: https://kb.nomachine.com/AR11Q01061. If NoMachine has already been added, please remove it and add again.

    in reply to: Problem logging into Macbook #47420
    Britgirl
    Participant

    Hi, the server-side logs were clean. And the logs from the client-side were actually logs from the server component of the Windows machine you are connecting from.

    Are you able to try connecting from a different device? Does the same behaviour occur?

    To get logs from the client side of the session, see “Fourth Step: Collect Client Side Logs”  of the document I posted last time.

    The following instructions have to be done to the user’s device.

    Inside the NoMachine session, open the menu panel by ctrl+alt+0 or click on the page peel at the top right corner of the window. Open ‘Connection’ and click on ‘Take the logs’ button on the left and choose where to save logs. A copy of the session directory is created to store logs and named as session name plus date. Compress it to create the log archive to be sent to Support Team.

    On Windows the .nx folder is hidden. To find it, write the following in the address bar or the file browser:

    %USERPROFILE%\.nx

    Or you ca navigate through the computer folder till the user’s home and digit .nx in the navigation toolbar to reach it. Its path can be similar to: C:/Users/nomachine/.nx

    in reply to: Double mouse pointer #47416
    Britgirl
    Participant

    If the problem comes back, please open a new topic.

    in reply to: Keyboard mapping from Mac to Centos not working #47415
    Britgirl
    Participant

    The bug report can be tracked here: https://kb.nomachine.com/TR02V11091

    in reply to: Organise connections into ‘folders’ and groups. #47411
    Britgirl
    Participant

    Absolutely. It is something that we’ve been wanting to do for a long time and is the current development roadmap.

    in reply to: No display found Wayland/No default environment #47409
    Britgirl
    Participant

    Hi xoepe,

    confirm what distro and desktop environment you are using. Does using X.Org solve the problem?

    Send us the logs from the affected OS. We can then check against known issues with Wayland. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243

    Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

    in reply to: When trying to connect to server, it disconnects #47408
    Britgirl
    Participant

    Did you already rebooting the Win10 again?

    After checking that, send us the logs of the Win 10 host.  You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243

    Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

    in reply to: Refresh problems in Ubuntu #47396
    Britgirl
    Participant

    In fact your session stats show that latency is indeed the problem, 1106 ms latency 5s, 840 ms latency 30s with regards to your network. So check your network 😉

    Did you follow the tips in the article I referred you to in my previous reply, it’s about headless Linux machines. Is your Ubuntu headless?

    Please clarify the problem you are experiencing when connecting to the physical display. In your first message you said that you “get disconnected directly”.

    Logs from the server would be useful. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243

    Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

     

    in reply to: Reset config to new/default #47395
    Britgirl
    Participant

    Hi,

    the quickest way to reset your NoMachine server settings is to uninstall and reinstall.

    Regarding the issue about slowness, one thing you can check is that the monitor is actually turned when connecting. We have seen cases in the past on Linux where the video drivers were limiting the frame rate to 1 fps in the case the monitor was detached or turned off. Session statistics would also be useful. You can get these during the session.

    – run the menu panel within the session by Ctrl+Alt+0 or click on the page peel
    – click on Connection
    – then click on ‘Take the statistics’ and save them on your local device.

    You can attach them here.

Viewing 15 posts - 1 through 15 (of 4,246 total)