Britgirl

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Viewing 15 posts - 1 through 15 (of 2,357 total)
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  • in reply to: No blank host on Win10 (versions 2004 and 20H2) #30641
    AvatarBritgirl
    Keymaster

    Whilst our developers investigate the potential fix, you could consider reverting back to the previous update if possible (1909 or earlier).

    in reply to: No blank host on Win10 (versions 2004 and 20H2) #30631
    AvatarBritgirl
    Keymaster

    We are aware of this issue and a Trouble Report has already been opened. Please follow this link https://www.nomachine.com/TR10R09864 and then use the ‘notify me’ box next to the TR to sign up for notification of the fix when it is released.

    in reply to: Cannot redirect USB to AWS Windows Server 2019 USB #30622
    AvatarBritgirl
    Keymaster

    A link to the download was sent.

    A package with the patch is available for those who encounter the problem described in this topic.

    in reply to: Pack=16m-png not working on Ubuntu 20.04 with 6.11.2 #30621
    AvatarBritgirl
    Keymaster

    Please update and open a new topic if the problem still occurs.

    in reply to: Lag in refresh with NoMachine 6.12.3 Kubuntu 16.04 #30615
    AvatarBritgirl
    Keymaster

    What version did you update from? Has anything changed on your Linux host?

    AvatarBritgirl
    Keymaster

    You can compare the free version and its enterprise-oriented sister product here: https://www.nomachine.com/remote-access-for-everyone. You should be looking to install Enterprise Desktop on the computers you want to access if you or your client are using the software in a commercial environment. Contact Sales for more info about this and the differences between the two products for your specific needs.

    Disabling the screenshot feature is possible by preventing access to the “Connection information” dialog. Take a look at the ClientMenuConfiguration key in the server.cfg and remove “connection”.

    in reply to: 5 second input lag #30596
    AvatarBritgirl
    Keymaster

    Regarding your comments about our online knowledge base, we are already working on improving this by removing/moving documentation which can now be considered irrelevant (such as articles etc about our legacy products 3.5 and version 4). In an ideal world there wouldn’t be any need for support 🙂 but that proves to be a an impossible feat even for providers of operating systems, let alone for the ISV’s that make the programmes to run on them. All the more reason to make sure help resources are easy to find. In any case, we appreciate the feedback you’ve provided because it gives us some extremely useful insight into what users of our software are experiencing, so thank you!

    Look out for version 7, coming soon, which will provide a streamlined UI, making navigation of the player and server components as well as connection creation/configuration much simpler.

    in reply to: First blank screen, next ‘Connection reset by peer’ #30592
    AvatarBritgirl
    Keymaster

    There was a link pointing to bitbucket.org which from what you wrote was a mistake, nevermind 😉

    in reply to: First blank screen, next ‘Connection reset by peer’ #30585
    AvatarBritgirl
    Keymaster

    can you send the logs to forum[at]nomachine[dot]com making sure you use the title of the topic in the subject of your email. I’m not sure what link you wanted to include, if the linked webpage doesn’t contain the stored logs nor be related to the problem in discussion the keymaster will remove it. Thanks.

    in reply to: License is not suitable for this server version #30564
    AvatarBritgirl
    Keymaster

    Hi, I would do a complete reinstall of the software on the remote computer you are connecting to. Did you install the latest version from our website. Could it be that you previously had a different edition installed? Also, you should not have to perform any action related to posix.dll in bin unless you are following specific operations related to installing on Latte Panda (in that case you should contact their forums). AFAIK NoMachine installs out-of-the-box on that device.

     

     

    in reply to: Big Sur delayed clicks on pointer move #30545
    AvatarBritgirl
    Keymaster
    in reply to: Support for arm64e architecture on macOS 11 (Big Sur) #30544
    AvatarBritgirl
    Keymaster

    Once version 7 is released, which is in its final testing phase, the team we’ll be able to concentrate on a universal binary for macOS.

    in reply to: Can’t login to Windows machine #30534
    AvatarBritgirl
    Keymaster

    Just to clarify, the free version allows one connection to the remote desktop. Enterprise Desktop allows unlimited connections to the same physical desktop. If user A is logged in locally to the Windows host, you will be able to connect as user B with NoMachine but the person already logged in will need to authorize you.

    I’m not sure what you mean by “some files in use by running processes”. An easier way to get the logs from the remote computer (the one you are trying to connect to) is by following the guidelines here: https://www.nomachine.com/DT10O00162.

    What version of Windows are you connecting to?

    in reply to: NoMachine logs details #30513
    AvatarBritgirl
    Keymaster

    This document might be useful to you which has some useful tips on how to debug: https://www.nomachine.com/DT10O00163

    in reply to: Xfce4-logout #30512
    AvatarBritgirl
    Keymaster

    We aren’t aware of issues with taking an excessive amount of time to log out. We had one occurrence of a session taking 10 secs to log out but there were many applications open at the time. How many applications do you have open at the time of log out and what are they?

Viewing 15 posts - 1 through 15 (of 2,357 total)