Britgirl

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Viewing 15 posts - 1 through 15 (of 2,141 total)
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  • in reply to: Hardware acceleration decoding on Mac #28404
    AvatarBritgirl
    Keymaster

    Logs received. Thanks!

    in reply to: No audio on MacOS 10.13.6 #28400
    AvatarBritgirl
    Keymaster

    Further investigation of this issue has allowed the following Trouble Report to be opened:

    Audio is muted in NoMachine sessions connected to a macOS
    https://www.nomachine.com/TR06R09774

    in reply to: Audio delay/sync #28387
    AvatarBritgirl
    Keymaster

    We can send a debug package from which we’ll need the logs. Please let us know if this is ok for you.

    in reply to: Black screen on connect #28382
    AvatarBritgirl
    Keymaster

    We received the logs, but there are no logs from the server side. We would need those (from the machine that you are connecting to) to understand what is happening.

    Can you tell me what version you were on before you updated to 6.11?

    in reply to: Still get sluggish screen draw performance #28381
    AvatarBritgirl
    Keymaster

    We’ve viewed the video you sent via email and observed the behaviour which occurs when a sharp move of the finger on the magic mouse within the window causes the content of the window to reload slowly instead of scrolling up or down. (Note for new readers of this topic: when moving the finger on the mouse slowly within the window or in the actual scroll area at the side of the window NoMachine is responsive and content is rendered correctly).

    At this point, we need to see debug logs because we need to see what’s being registered by NoMachine when you’re encountering the issue. So, please enable debug on both the Mac client and Linux Workstation host. Reproduce the problem and then send them to the usual email address. For instructions on how to enable debug, please follow this link:

    https://www.nomachine.com/DT10O00163

    AvatarBritgirl
    Keymaster

    This is the Trouble Report which you can monitor https://www.nomachine.com/TR06R09773, please sign up to the notification option.

    I’m not sure whether it will make the next release which has already been planned.

    in reply to: Connection reset by peer #28364
    AvatarBritgirl
    Keymaster

    The client-side logs refer to the machine that you are connecting from, the device where you initiate the NoMachine connection. The server-side logs refer to the computer or host you are connecting to.

    Please send them to forum[at]nomachine[dot]com making sure to use the title of the topic as the subject of your email. Thanks 🙂

    in reply to: Permissions of transferred files Ubuntu Server #28345
    AvatarBritgirl
    Keymaster

    To close the session it’s enough to click on the X to close the window. Or you can do it via the Menu if you prefer: Ctrl-Alt-0 -> Connection -> Disconnect.

    Setting permissions is the responsibility of the user, we prefer not to allow such a change for security reasons. You could probably achieve what you want by running a custom script.

    in reply to: Trying to sort out Enterprise setup #28342
    AvatarBritgirl
    Keymaster

    A patched package was sent last month. Did you get a chance to try it?

    in reply to: Still get sluggish screen draw performance #28308
    AvatarBritgirl
    Keymaster

    Check your inbox!

    in reply to: Resume session on Windows VM #28295
    AvatarBritgirl
    Keymaster

    Logs received thanks!

    AvatarBritgirl
    Keymaster

    Apologies for not including  the link to the document about logs. I have edited my reply for completeness. Thanks for your logs. We did manage to reproduce the problem and a fix will be released in one of the next software updates. Unfortunately, there is no workaround right now.

    in reply to: Connection reset by peer #28267
    AvatarBritgirl
    Keymaster

    It’s difficult to say what is happening and why without seeing the logs. We would need them from both client and server sides.Please see the instructions here: https://www.nomachine.com/DT10O00163. Submit both sets to forum[at]nomachine[dot]com making sure you use the title of this topic as the subject of your email. Thanks!

    AvatarBritgirl
    Keymaster

    I have to be honest and say that we haven’t tested NoMachine with XMonad. Are you able to send us the server logs from the session? See here for instructions and then send them to forum[at]nomachine[dot]com. Make sure you put the title of this topic as the subject.

    in reply to: USB device forwarding from iOS to Mac #28265
    AvatarBritgirl
    Keymaster

    Hi, unfortunately this isn’t supported. iOS is a very restrictive system and as third-party developers we don’t have access to those types of functions.

Viewing 15 posts - 1 through 15 (of 2,141 total)