Britgirl

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Viewing 15 posts - 1 through 15 (of 2,732 total)
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  • in reply to: Cannot use client on opening #37209
    Britgirl
    Keymaster

    Hi, we reproduced the issue and have opened a Trouble Report.

    Client window ignores keyboard input on macOS Monterey
    https://knowledgebase.nomachine.com/TR01T10443

    A fix will be released in next but one update. I say “next but one” because a v7 maintenance is almost upon us.

    in reply to: Disconnects after a few seconds #37208
    Britgirl
    Keymaster

    Hi, thanks for submitting the additional information. We’re not aware of similar behaviour.

    To understand why it’s happening we would need to see a full set of logs, from both sides so a set from your Ubuntu client and then from the Windows computer which you are connecting to.

    Please see here for instructions. https://knowledgebase.nomachine.com/AR10K00697

    You can send attachments directly to forum[at]nomachine[dot]com using the topic title as the subject of your email.

     

    in reply to: Numpad types every second keystroke #37204
    Britgirl
    Keymaster

    @ mcvitas, please check your email inbox. I have sent you further instructions on how to get logs to us. Thanks!

    in reply to: Macs do not appear in connection window #37180
    Britgirl
    Keymaster

    Did you already check that the box “Don’t advertise the computer on the network” is not flagged on the Mac machines?

    The NoMachine MDNS service uses the UDP port 5353. Check whether the firewall on those Mac computers is maybe blocking access to it.

    in reply to: Windows 11 on ARM #37179
    Britgirl
    Keymaster

    Hi, we’ve logged your interest in testing a native package of NoMachine for Windows ARM. It’s certainly not a technical limitation to port NoMachine to run natively on Windows ARM, and it’s definitely something we’d like to offer in the future. Adding support for new platforms in our future roadmap is purely a business choice. Although the Windows on ARM segment offers more choice in terms of hardware available (it wasn’t like that a couple of years ago), it still shows a somewhat lacking ecosystem compared to Intel and AMD products on the market. In the meantime, we’re keeping an eye on Windows for ARM increasing popularity and if we have a pre-release package available for testing, we’ll announce it here 😉

    in reply to: Trouble connecting to Linux Mint XFCE desktop #37178
    Britgirl
    Keymaster

    We reproduced the same behaviour. But this seems to be more of a problem of Mint and not NoMachine. It can be fixed by setting the environment varible in node.cfg:

    DefaultDesktopCommand "env XDG_CONFIG_DIRS=/etc/xdg/xdg-xfce:/etc/xdg:/etc/xdg /usr/bin/startxfce4"

    This should be enough to get the correct desktop GUI. Since the desktop-user was already logged and probably you had “wrong” settings saved, you need to reset it with:

    rm -rf /home/desktop-user/.config/xfce4

    and then logging in to your NoMachine session should give you the desired DE.

    in reply to: ICloud unsupported device in virtual Mac machine #37177
    Britgirl
    Keymaster

    This is not caused by NoMachine software. This is because the virtualized OS X does not recognize the original hardware, so you should check your hypervisor settings.

    This example may help depending what you are using: https://stackoverflow.com/questions/70186036/icloud-unsupported-device-when-installing-macos-big-sur-in-vmware

    in reply to: Shared session with two clients? #37166
    Britgirl
    Keymaster

    I assume you are asking about two users connecting to the same virtual desktop session? By default, users connecting to a host where a NoMachine Terminal Server product, e.g Workstation, has been installed can share their NoMachine virtual desktop with other users.

    If one of the two users has already created the virtual desktop session, the other user can authenticated and select “All desktops”. The list of available sessions will be shown. See the screenshots I have attached.

    Further reference:
    How to share a NoMachine virtual Linux desktop with other users
    https://www.nomachine.com/AR07P00993

    Attachments:
    in reply to: Trouble connecting to Linux Mint XFCE desktop #37158
    Britgirl
    Keymaster

    There was a typo in the previous reply. Could you try with the following and tell me if that works:

    rm -rf /home/type_username_here/.config/xfce4

    then follow the steps as before (log in to desktop using NoMachine physical session, logout, create virtual desktop session)

    in reply to: NoMachine Enterprise Desktop question #37143
    Britgirl
    Keymaster

    Hi, by installing Enterprise Desktop on the device you want to access you get unlimited connections to the physical desktop available there. This means that unlimited users can connect to that computer and they will see, and share, the same desktop.

    Users that want to connect can install either the free edition of NoMachine or the Enterprise Client package on their own devices. Alternatively, since Enterprise Desktop also supports access via web, users can also connect by using their browser.

    Enterprise Desktop is available in evaluation for 30 days here: https://www.nomachine.com/product&p=NoMachine%20Enterprise%20Desktop.

    In order to get started with browser-based access, please take a look at the guide here:
    https://www.nomachine.com/getting-started-with-web-based-remote-access

    You might also want to take a look at this article:

    Differences between NoMachine Enterprise Desktop and the free to download NoMachine package
    https://knowledgebase.nomachine.com/AR07L00808

    in reply to: NoMachine Workstation accessing GPU hardware #37127
    Britgirl
    Keymaster

    Hi, firstly I fixed the status of that FR, it should not say “Implemented” but “Dismissed”. One of our developers will answer your other question 🙂

    in reply to: Mac OS Monterey NoMachine client causing restart? #37123
    Britgirl
    Keymaster

    Hi, this is a serious issue we recently found in the USB driver we distribute on the Mac. Please check the Trouble Report and follow the instructions to apply the workaround. We already fixed the problem. It will be released in the next Maintenance Update, due in the next few days.

    USB forwarding does not work properly on macOS Monterey
    https://knowledgebase.nomachine.com/TR12S10425

    in reply to: Service terminates on Ubuntu 20.04 #37112
    Britgirl
    Keymaster

    Got them thank you!

    in reply to: Numpad types every second keystroke #37111
    Britgirl
    Keymaster

    We have not received any logs 🙁

    Are you able to send them again?

    For the authentication failure issue it would be better to start a new topic about that with all the details and the specific error message you are getting.

    in reply to: Server settings authentication fails for domain users #37104
    Britgirl
    Keymaster

    Hi, I’ve just forwarded it on to you again. It was originally issued from the Forums backend. I’m not sure what happened there. Let me know that you got it.

Viewing 15 posts - 1 through 15 (of 2,732 total)