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Can you send the attachment directly to forum[at]nomachine[dot]com, please put the title of the topic as the subject of your email.
See here: https://www.nomachine.com/DT03O00126#7.5
Looks similar to this already known issue:
Cannot start a virtual session on Arch Linux
https://www.nomachine.com/TR10P08907Please submit the .crash report from the affected Mac and if you can reproduce it quite easily, enable debug, reproduce the problem and send us the nxserver.log, nxerror.log along with the var/log/node/ directory.
Instructions how to enable debug are here: https://www.nomachine.com/DT10O00163#1.3
If you think your computer has entered sleep mode, there’s not much NoMachine can do. NoMachine does not yet offer a Wake-on-lan feature which might be what you need if I have understood what you have written. This feature is planned for version 7 onwards.
If you’re sure the computer is on, it could be that something has changed on the college’s router since your last successful connection.
Each host has its own license, yes. To faciliate things you could try some IT automation tool like Ansible or similar.
Many of the answers to your questions should come from the sales team, so I sincerely advise you to contact them if you ave not already done so. Any custom purchase agreement and what alternatives should also be discussed with them rather in the forums.
Just to confirm. We received no logs from any domain concerning this particular topic. The case can be closed now.
We tried to reproduce this and did, but even without a NoMachine session. I.e. the problem is reproducible on the actual physical host.
A related topic is under discussion on the Linux Mint forums: