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Hi, thanks for this additional information, this is really useful and the developers are looking further into this. In the meantime, I’m going to send you a private email to the link to the library along with instructions. Once you’ve installed it, you’ll to reproduce the problem and then submit the logs again.
Hi MickM, the problem is that despite dedicating considerable time to this topic, the bug and trying to reproduce it in our labs, our developers have been unable to do so. Not even with Cadence or similar apps which we have in our labs and which we test regularly with. So no progress has been made in identifying what is causing it since we haven’t been able to duplicate this very weird behaviour. From the logs we can see an excessive number of requests from Cadence and we know from your earlier observation this doesn’t occur in a virtual desktop session, only in custom session. (My suggestion here would be to use a virtual desktop session rather than a custom session in the meantime, if you can, to avoid the redraw issue).
The specific steps is what we need in order to reproduce the behaviour, as Graywolf suggested. This is the only way to go forward with the investigation and the forums is not the place to do this.
So, I know that you are connecting to a Workstation and that the server is perhaps not managed by you, but by an administrator (?). In that case, what I advise you to do is open a support enquiry if it is not running as expired. This will allow us to correspond more freely without having to worry about sensitive information being made public. Alternatively, you can submit a “report issue” (support page of website, scroll down to he bottom) and we take it from there. Bear in mind, however, that we will need the version of Cadence, we will need the precise steps to reproduce the error in Cadence and a possible plain test case for us to use. Additionally, and if necessary, we can reach out to Cadence since we also have a direct channel with them as well.
I’ll leave the topic open for a while to allow you to reply if you wish to, after which I’ll close it and alert the team to this thread in case you decide to reach out to us via the website.
We make regular tests on Arch (rolling release) so this is strange.
Can you tell me what the kernel version is and system architecture?
Also, what desktop environment are you using?
This is a known issue and there is a temporary workaround.
White screen occurs when macOS is rebooted just after the installation of NoMachine
https://www.nomachine.com/TR06R09746If you want, I can send you a patched version for you to try.
Very strange.
Would you be willing to run a debug library so we can get some detailed logs from the affected Mac server?
Having âDisable client side hardware accelerationâ checked when I connect doesnât work either, then I have to click the check box twice for the image to appear.
We need to verify that you are referring to the”Disable client side decoding” box in the menu. Do you have to click the check box twice because the little tick doesn’t appear the first time at all?
Windows 10 PC that doesnât have password so I let the password box empty
When NoMachine prompts you to insert the username and password, you need to insert the credentials of the account of the Windows machine. Remote login to Windows with empty password is forbidden by Windows policies. Please refer to this article in our knowledge base: https://www.nomachine.com/AR05L00802.
Sorry, my mistake. I was mixing up two different topics. The fact you have to disable hardware decoding on the client side indicates a different issue. I’ll update this topic when I have some news from the developers. For now, please continue to use the workaround that fits your case.
You will need to set up port forwarding on your router if you find that access over the internet is not successful.
How to connect to NoMachine when the server is behind a NAT router or a firewall
https://www.nomachine.com/AR11L00827You will need to check with your router’s manual on how to do that.
You will be interested to know that our upcoming feature NoMachine Network will mean that knowing the IP address of the remote computer and port forwarding will not be necessary. You can read more about this here:
Creating the NoMachine Network service to let people connect to each other’s computers
https://www.nomachine.com/FR07J02731Can you send us the full set of logs from the second machine: https://www.nomachine.com/AR10K00697
Please send them to forum[at]nomachinec[dot]com.
Honestly I donât know what user name and password I have to enter here. Is it referring to my routerâs user name and pass?
My Desktop doesnât have a password to enter.NoMachine requires your computer’s account credentials. If you don’t use a username and password to normally access your computer, like when you switch it on, you will have to create one. You cannot use NoMachine to connect without your computer’s account credentials (see image extract from the tutorial which is below). This is a security requirement, otherwise everyone would get access to your computer if they were to find your computer on the network.
Are you connecting on a LAN (like at home where you have both your computer and your mobile device on the same network) that way you can make a simple test. I assume you are.
On your computer that you want to connect to, does the welcome screen show you two IP addresses? One is for access on the LAN you are on (home maybe?) , one is for access over the internet. Let’s not worry about ports (the number after the : ) for now. But first of you all you need to create yourself an account on that computer.
You seem to have gotten to the last phase in the image which therefore means that the app is able to find your computer and you are using the correct IP address. What’s missing is the account credentials.
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