Britgirl

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Viewing 15 posts - 2,491 through 2,505 (of 4,268 total)
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  • in reply to: Mouse click and move in Logic Pro (High Sierra) #23592
    Britgirl
    Participant

    @noise please check your email inbox 😉

    in reply to: Black screen connecting to physical display #23587
    Britgirl
    Participant

    Hi, we received the logs, thank you. Unfortunately, we also need the logs from nxserver –daemon. So, it’s best to restart the nxserver, reproduce the problem again and resubmit logs. Thanks!

    in reply to: "Error is 104: Connection reset by peer." #23579
    Britgirl
    Participant

    Firstly check that the firewall is not interfering on the server side.

    Secondly, please send the logs via forum[at]nomachine[dot]com. They most likely didn’t attach because they were too big. We’ll need both client and server sides.

    in reply to: How to access the NoMachine server from FreeBSD? #23572
    Britgirl
    Participant

    Hi, it’s not a supported platform hence we don’t have a download on our website 🙂 It’s not been requested enough times to warrant adding it to our official list. Despite that we recently tried FreeBSD’s own Linux compatibility layer to see if we could run the player binaries for Linux but there were a number of problems in the UI which are not so easy to fix, and we are still trying to fix them.

    A solution to access your Linux server could be using the browser. Web-based access is available in the Enterprise products including the evaluation software.

    in reply to: Using NoMachine through VPN #23571
    Britgirl
    Participant

    re: UPnP – the setting it is usually out of my hands (e.g. hotels, public NAT, heck, even with the TorGuard VPN).

    In that case Network will solve this.

    Provided you have NoMachine installed on the host and on the connecting client you will be able to get access to the remote host over NoMachine Network. Who can connect depends on what you have installed on the computer you are remoting in to (the host). This is the case regardless of how you connect – using hostname/IP address or the Network service.

    The free version installed on the host accepts one connection at any time. A user can have NoMachine player (the client side) installed on as many devices as they want. However, if you try to connect from 2 or more at the same time to a host with the free version installed, it won’t be possible. Only one connection will be possible.

    Enterprise Desktop, on the other hand, will accept multiple simultaneous connections. If you have many devices which want connect to the same host at the same time, then Enterprise Desktop is what should be installed on the host.

    The free version will probably suffice. You can in any case compare the two here: https://www.nomachine.com/remote-access-for-everyone . There are additional functionalities in Enterprise Desktop which may be interesting for you 🙂

     

    in reply to: Desktop icon disappears on virtual desktop #23568
    Britgirl
    Participant

    Please follow the workaround in the Trouble Report currently open: https://www.nomachine.com/TR10N07312

    in reply to: Using NoMachine through VPN #23561
    Britgirl
    Participant

    Please consult this topic: https://forums.nomachine.com/topic/problems-connecting-to-one-remote-computer

    See the article “How to connect to NoMachine when the server is behind a NAT router or a firewall”: https://www.nomachine.com/AR11L00827

    VPN and DDNS setups shouldn’t cause issues. If you have enabled UPnP and your public IP is different to the one showing on whatismyip.com, then there is something blocking the connection between the router and Internet access. It could that you have a double NAT set-up.

    As I wrote in that other topic, the easiest option for you is to wait for NoMachine Network, coming soon, which will eliminate this problem altogether.  It will avoid having to know the remote computer’s public-facing IP address and eliminate the need to configure port-forwarding on the router sitting in front of the computer you want to access.

    The Feature Request is here: https://www.nomachine.com/FR07J02731

    in reply to: Can’t connect to my PC anymore #23492
    Britgirl
    Participant

    When you connected with NoMachine previously, and it was working, you may have been connecting on your home LAN network? You will need to enable UPnP or enable port-forwarding on your router.

    This topic will help you:
    https://forums.nomachine.com/topic/remote-access-to-my-home-machine

    in reply to: Web session initiation opens native player possible? #23445
    Britgirl
    Participant

    Web Companion was replaced with the Web Player functionality. Please see here: https://www.nomachine.com/AR08Q01038

    in reply to: Problems connecting to one remote computer #23440
    Britgirl
    Participant

    As Bilbotine and Kroy suggested earlier, the output that you pasted shows that there is a double NAT set up and port-forwarding will need to be enabled. Please see the answer in this topic: https://forums.nomachine.com/topic/pcs-behind-multiple-routers#post-10084

    Other related topics are:

    https://forums.nomachine.com/topic/redirecting-port#post-18553

    https://forums.nomachine.com/topic/error-138-cant-connect-to-office-computer-from-home

    IMO, the easiest option for you is to wait for NoMachine Network, coming soon, which will eliminate this problem altogether.  It will avoid having to know the remote computer’s public-facing IP address and eliminate the need to configure port-forwarding on the router sitting in front of the computer you want to access.

    Please sign up to receive a notification once this feature is implemented:  https://www.nomachine.com/FR07J02731

    in reply to: Unable to hear forwarded microphones #23431
    Britgirl
    Participant

    Can you follow the tips here and let us know if that helps?

    https://forums.nomachine.com/topic/how-to-use-microphone

    If not, confirm what NoMachine version you are using and what the application is which is using the mic. Thanks.

    in reply to: Server status is not running #23254
    Britgirl
    Participant

    Logs that failed to submit can be sent to forum[at]nomachine[dot]com. Please insert the title of your topic in the subject. Thanks!

    in reply to: Server status is not running #23250
    Britgirl
    Participant

    Hello, did you carry out a restart of the NoMachine? It is necessary to finish the installation procedure.

    in reply to: Collaboration use case questions #23242
    Britgirl
    Participant

    Hi Doug,

    welcome aboard 🙂 Let me answer some of the questions that you have about NoMachine software.

    1. If I understand correctly, we need to purchase an Enterprise Desktop Subscription for our shared Windows laptop so that several of us can attach to it at the same time (other users can use the free client). Is this correct?

    Yes. That’s correct. Installing Enterprise Desktop on the host that you want to access allows unlimited connections to that PC. All those connecting see the same desktop. Users who need to connect only to the hosted desktop can download either the free Enterprise Client (which is used just for connecting) or the free NoMachine package for their operating system. If these users’ PCs will also need to accept multiple remote connections from other users, similarly to the Windows shared laptop you mention, just install Enterprise Desktop. All our ‘server side’ software provides the connection GUI to avoid having to install multiple packages by hand.

    2. If we want to start out with the free client on the shared laptop, how can we upgrade to the Enterprise client when we decide we need simultaneous connections?

    Uninstall the free version and install Enterprise Desktop on the server host 🙂 You get 30 days evaluation period when you install any of the Enterprise range. After which you can consider purchasing a subscription which will allow you to replace the evaluation license. The subscription lasts a year and it includes all software updates and technical assistance via the customer area. For more information about ‘what you get’ and renewing, you should reach out to the sales team.

    Just so it’s clear, if you are now testing out the free NoMachine version and have installed it on all your computers (both connecting clients and your shared laptop hosts), when you are ready to purchase, the computers that you want to be able access remotely must switch to Enterprise Desktop.

    3. We have one user account for our accounting people that is the only user that can access financial records. Is there a way to configure NoMachine to lock the current session and return to the Windows login screen when the NoMachine session terminates, so that the next user needs to authenticate to Windows to get in?

    You should be activating the last box in the Security panel of the server. See fig. 3 in https://www.nomachine.com/DT10O00155. To do this in the server configuration file (server.cfg), please see Enterprise Desktop Config Guide: https://www.nomachine.com/DT02O00125#12.1

    I am not clear on how Windows access controls work when simultaneous users attach to the machine. If the accounting user attaches first and logs in, what happens when a less-privileged user attempts to connect? I would hope they won’t be able to silently connect and spy on the accounting user. What are my options here?

    NoMachine’s out-of-the-box configuration is that the desktop owner must authorize different users requesting to connect to the same desktop. A pop-up will appear to the owner of the desktop (see image below). Furthermore, connected users are always visible in the section Connected Users of the Service Status. Additionally, the administrator can set different levels of access, exactly who gets access and how. So in your case, “accounting user attaches first and logs in”, assuming that the accounting user is also the owner of the desktop, a pop-up will appear to the owner when different users request to connect to the same desktop session.

    Security preferences can be configured in the server GUI (https://www.nomachine.com/de/DT10O00155#2.2.). Advanced configuration can be done at the server.cfg level where it’s possible to pre-set trusted users. In that case, take a look at #12.3 of the document DT02O00125.

    in reply to: Connection reset by peer? #23225
    Britgirl
    Participant

    @dlp_1 at the beginning of July we sent you a link to download a patched package. Can you confirm that the issue is now fixed?

Viewing 15 posts - 2,491 through 2,505 (of 4,268 total)