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Can you send us the logs of the problematic node? Follow the guidelines here: https://www.nomachine.com/AR10K00697 at
Then send them to forum[at]nomachine[dot]com making sure you put the title of the topic in the subject. Thanks!
Please send the logs directly to forum[at]nomachine[dot]com making sure you include the title of your topic in the subject. Thanks!
Fixing it is not so simple, because we need to add support explicitly for KeeAgent/Pageant. The FR has been made public here: https://www.nomachine.com/FR09Q03877
If you are using Putty, you could try using the option ‘Private key’ authentication with ‘Forward authentication’ option checked, making sure that it’s in the OpenSSH format or convert it. To do that choose the key file in the PuTTYgen main window. Then go to Conversions->Export OpenSSH key to export your private key and save it.
Some useful info about key based authentication with NX protocol here and for SSH protocol is available here: https://www.nomachine.com/AR02L00785 and https://www.nomachine.com/AR06O00932
btw, when a TR has a “due to be fixed in ” version, it indicates a target, we can’t however guarantee that the a fix will be found, and the target should change to the version that we are currently on. For some reason, that particular TR wasn’t updated to show a later target version.
As Fra suggested previously,
please check that the ‘Match the client resolution upon connecting’ box is unchecked
As for the page-peel, see our online guide here: https://www.nomachine.com/DT10K00060#2. It’s in the top-right corner.
Maybe you missed the Welcome Screens when you first connected and then disabled them? You can re-enable them by following the instructions here: https://www.nomachine.com/AR11O00951
The default behaviour is that if the connecting user is the same account as the user already logged-in to the desktop, then no authorization is required. What account are you trying to connect with?
Try using drag and drop between desktops. Copy and paste of images is not possible.
Useful information:
Different ways to share files between computers with NoMachine
https://www.nomachine.com/AR06Q01033Tutorial: https://www.nomachine.com/sharing-files-between-computers
You change it via the connection menu (enter the menu using Ctrl-Alt-0 or via the page peel). See the tutorial here: https://www.nomachine.com/changing-how-you-view-the-remote-host
What version of NoMachine are you using on the client and server side?
The logs didn’t reveal where the issue might be, so we’ve sent you some further instructions and a debug package to download. Please check your email inbox.
Check the reply here: https://forums.nomachine.com/topic/problems-connecting-to-one-remote-computer#post-23387
Hi, logs received.
I didn’t get an email notification for your last post either, September 12
Thanks for letting us know.
Not receiving email notifications for your replies yet (I only get emails for the ones I write myself). I’m positive that the tick box for “Notify me on follow-up replies via email” was ticked. Like in this reply I’m writing right now. The box is in front of my eyes, and it’s ticked.
I’ll get this investigated. Send the logs to forum[at]nomachine[dot]com at your earliest convenience.
The logs you submitted did not include the nxserver –daemon parts, for whatever reason, and it is these that we need, so what you should do is restart the server and proceed with extracting a new set of logs as per https://www.nomachine.com/DT10O00163. Thanks very much.
“Notify me of follow-up replies via email”,
The box wasn’t checked. Confirm that you are now receiving email notifications, please.