Forum Replies Created
-
AuthorPosts
-
BritgirlParticipant
To check what’s being used in your session, you can look in the C-*/session logs.
If you get:
Info: Using H.264 software encoder.
the encoding is done by the CPU, otherwise you’ll get “hardware encoder” if it is done by the GPU.
If there is no H.264 encoding available on the server, it will fall back to VP8 and in the panel you mention, you will see VP8, not H.264.
More info about H.264 is here:
Enabling the H.264 codec on the NoMachine client host https://www.nomachine.com/AR10K00696
What do I need to do to allow NoMachine software to use H.264? – https://www.nomachine.com/AR10K00696
BritgirlParticipantCan you confirm what NoMachine packages and version you ‘ve installed on the Ubuntu host. And also, what NoMachine version do you have on the connecting client?
BritgirlParticipantHi, yes we received them. We’ll reply soon 🙂
BritgirlParticipantWe’re late, we know! Be patient just a little bit more. I’m sure you won’t regret it. 🙂
BritgirlParticipantHi, the logs didn’t help us to identify the problem, so we’ve just sent you a debug package which will help us to narrow down the issue. Please install on the server side, reproduce the problem and send us the logs 🙂
BritgirlParticipantHi, the backtrace doesn’t seem to have attached. Can you send direct to forum[at]nomachine[dot]com? Thanks!
February 27, 2018 at 15:51 in reply to: "Lock the physical screen when somebody connects" session disappears #17699BritgirlParticipantWe aren’t able to reproduce this problem at all.
Are there any .xsession-errors in the Home directory?
By all means send in the logs that you have, you can either attach them here or submit them to forum[at]nomachine[dot]com.
BritgirlParticipantYes it is 🙂 Apologies for not replying sooner. Your Feature Request is under evaluation and we’ll update this space with more information soon.
February 27, 2018 at 15:44 in reply to: Could not connect to the server. Error is 11001: Host not found #17697BritgirlParticipant
@Zardoc, thanks for the feedback, and we’re pleased to know that you can now connect 🙂We would like to know exactly what characters are causing the problems and if this is indeed related to the multiple processes appearing. To investigate thoroughly we would need to see the logs with debug enabled.
If possible, can you enable logs on Windows server side, reproduce the issue (so you’d have to go back to using the unusual character in the usernames) and zip up the logs? I’ll write the instructions here:
– Go to the installation folder of NoMachine, for example:
C:\Program Files\NoMachine\etc
and locate the server.cfg file.– Right-click the server.cfg and open it with a text editor such as Wordpad or Notepad.
– Locate
#SessionLogLevel 6
and change it to:SessionLogLevel 7
.– And restart the server. You can restart from the GUI (see image).
– Reproduce the problem. The logs will then capture any errors being produced.
– The logs are located on Windows here: %PROGRAMDATA%/NoMachine/var/log . You can locate it quickly by opening up the ‘Run’ app and pasting that path in the appropriate field.
– Zip up the folder by right-clicking the file or folder, point to Send To, and then click Compressed (zipped) Folder.
The logs would also allow us to check out the warnings about the server not shutting down properly 🙂
BritgirlParticipantBy the way, since they’re only PNG files you can replace them 🙂
February 26, 2018 at 13:46 in reply to: Could not connect to the server. Error is 11001: Host not found #17666BritgirlParticipantOne of the other developers will be following up with you about that 😉
February 26, 2018 at 08:37 in reply to: Could not connect to the server. Error is 11001: Host not found #17656BritgirlParticipantBtw, does each of my post have to through moderation or is there some sort of confidence that kicks in after a few posts?
Each post is moderated. At the moment, trusted users are configured manually by the keymaster. This is to avoid the inevitable consequences of having an official forum open to the world of trolls; unfortunate for the genuine users out there, I know.
BritgirlParticipantIf it’s the second case, we’ll need to see the logs: https://www.nomachine.com/AR07K00677
Follow the instructions in the document for your version linked in the article above. You can submit any attachments here or if they are too big, they should be sent to forum[at]nomachine[dot]com.
BritgirlParticipantWe are aware of issues when the GUI is not showing the the correct information which is documented here: https://www.nomachine.com/TR12N07384 and these will be fixed in an upcoming maintenance.
Can you tell verify whether this is the problem you are experiencing i.e the port shown in the GUI is not the port that is meant to be mapped?
Or is the problem that the port is opened sometimes, then other times it’s not open? If that’s the case, does it happen on both Windows and Debian? Or just Windows?
February 21, 2018 at 10:46 in reply to: Regression between versions of NoMachine v6 – much less responsive? #17608BritgirlParticipantHi, we are not aware of any performance regression on version 6. It’s strange because many of our customers have reported that they have seen improvements in a number of areas.
Since this seems to be affecting your specific set-up, what I suggest you do is enable logs for the two different scenarios and connect to the remote host. You should connect from v6 to v5 which is not experiencing lag in your set-up and extract the logs. Then update to version 6. You should replicate the lag when connecting from v6 to v6, and grab the logs.
Send both to forum[at]nomachine[dot]com making sure you reference your topic.
Instructions for enabling logs are here: https://www.nomachine.com/AR07K00677
-
AuthorPosts