Britgirl

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Viewing 15 posts - 16 through 30 (of 3,560 total)
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  • in reply to: Can’t find remote drive #42819
    Britgirl
    Participant

    Can you attach the image that you wanted to show us (not paste). Thanks!

    in reply to: Opening screen connect instructions #42812
    Britgirl
    Participant

    Of course 🙂

    See this topic https://forums.nomachine.com/topic/how-do-i-get-the-help-screens-back for more details.

    in reply to: Can’t find remote drive #42807
    Britgirl
    Participant

    I see 2 times the same share, but it is not a big deal.

    Strange, can you show us a screenshot?

    in reply to: Mac disappears from client list #42797
    Britgirl
    Participant

    Hi,

    had never experienced this before when using older versions of NoMachine and macOS, but now that I have upgraded my macOS and upgraded my version of NoMachine and now I have these sleep-related connectivity issues.

    If the Mac is sleeping, then it’s normal that NoMachine is not broadcasting itself on mDNS. Can you tell us what macOS version you are using now? Are you now using 8.3?

    in reply to: Private: System error: oh No! Something has gone wrong #42796
    Britgirl
    Participant

    If you configure the system to use Wayland on the physical desktop, connections to the physical desktop should work.

    If you have a headless or you want to use a virtual display, there will be some issues as explained in our article here:

    https://kb.nomachine.com/AR02P00969 section “Known limitations”.

    in reply to: High CPU usage on the latest NoMachine Client #42795
    Britgirl
    Participant

    Can you try disabling client-side image post-processing. Start a connection, open the menu Ctrl-Alt-0 -> Display settings -> Modify -> tick the box ‘Disable client-side image post-processing’.

    https://kb.nomachine.com/DT09T00266#5.8

    From the above guide “This is useful if the client-side device has low processing power, or too much CPU is being used to decode, disabling this can help.”

    in reply to: Can I hide the local cursor always? #42793
    Britgirl
    Participant

    Is there a setting to always hide the local cursor?

    No, hiding the local cursor is not possible. There is also not an option to change the local cursor to a dot when you are in the session window.

    in reply to: Restart of NoMachine server required in order to connect #42782
    Britgirl
    Participant

    This is not something we have encountered in our labs. Testing on the fly we can confirm that on Ubuntu 22.10, everything works out of the box with default manufacturer settings, so we have not idea what you could be doing wrong.

    What you didn’t mention is what desktop environment you have on these hosts, what display server is it (Wayland or Xorg?) and the typical steps to reproduce this problem. For example, you say that it happens when the connection has been interrupted for some reason or another: what is the reason for the “interruption”?

    What errors, if any, does NoMachine show when you try to reconnect after this interruption?

    Logs of the server side would also be useful so we can check what is happening. Follow the instructions in the document here and then send them to forum[at]nomachine[dot]com

    https://kb.nomachine.com/DT11R00182. Make sure you enable debug first, reproduce the problem and then extract the logs.

    Thank you.

    Britgirl
    Participant

    I’m not sure what you mean. Perhaps you could describe the steps you are taking?

    Anyway, we reproduced the error reported by the author of this topic and you cant track it here:

    https://kb.nomachine.com/TR01U10758

    in reply to: Rocky 8: no available desktops #42758
    Britgirl
    Participant

    What is your desktop environment? Wayland or Xorg?

    Some tips for Wayland environments are here:

    Notes for connections to Linux physical desktops running Wayland
    https://kb.nomachine.com/AR02P00969

    in reply to: NXNode not showing in Accessibility #42751
    Britgirl
    Participant

    Did you follow the instructions in the article I mentioned earlier (AR04S01122)? Specifically this section which explains how to enabled port-mapping:

    2.2. Enabling the NoMachine UPnP/NAT-PMP automatic Port Forwarding via UI

    By default the automatic port mapping on the router is disabled in NoMachine, also in the free version.To enable it, go on the remote computer and do the following.

    Open the NoMachine interface -> Settings -> Server -> Ports and select the nxd service, then click on Configure, tick the option ‘Use UPnP to map the port on the gateway IP’

    At the same time, I have run into a couple of strange problems. Connections I have deleted in the past reappear and they can’t be deleted. When I configure ports, I can’t seem to choose a different port number beside the default 20312.

    Are you sure these are connection files? Could they be computers being advertised on your local network? The latter is represented with a “pipe”, the former by the !M icon (https://www.nomachine.com/finding-other-nomachine-computers-on-the-same-network). Send us a screenshot of your Machines roster.

    in reply to: Windows GTX 1060 encoding not working #42747
    Britgirl
    Participant

    Thanks for confirming.

    in reply to: Windows GTX 1060 encoding not working #42731
    Britgirl
    Participant

    Hi, please make sure you update to the latest version.

    A Trouble Report was recently fixed which appears to be the problem you were encountering.

    GPU Hardware encoding with NVENC doesn’t work with NoMachine Windows packages at 64bit
    https://kb.nomachine.com/TR12T10722

    Britgirl
    Participant

    stephenh, NoMachine simulates the press of physical keys by sending the physical key codes. If you have the §± symbol on your keyboard, these are the symbols that it will be possible to input with NoMachine. How they are translated to specific symbols depends on the remote system.

    Can you open a new topic about the issue you are encountering making sure to state the versions of NoMachine (client and server side) and the version of Red Hat as well, language set in desktop environment etc, and details about the Mac computer you are connecting from (OS version, keyboard type, language etc)

    in reply to: Ubuntu 22.10 electron apps #42727
    Britgirl
    Participant

    We weren’t able to reproduce this. Have you updated to the latest version?

    Do you use dual screens? If so, what is the arrangement of the screens?

Viewing 15 posts - 16 through 30 (of 3,560 total)