Britgirl

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Viewing 15 posts - 16 through 30 (of 2,104 total)
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  • in reply to: Green screen/hardware decoding problem #27801
    AvatarBritgirl
    Keymaster

    Everyone, please refer to:

    Green screen when connecting by NoMachine client for Windows v. 6.10.12 to high resolution monitors
    https://www.nomachine.com/TR05R09689

    You can sign up to receive notification when a fix has been made available.

    in reply to: Node doesn’t accept connections #27800
    AvatarBritgirl
    Keymaster

    I’m still having issues of extreme slowness. Takes ages to make and it used to be pretty okay

    This needs further investigation.

    I’ve disabled the two other nodes and now the 3rd is getting connections

    why you would need to do that in order to guarantee connections on node 3 also need investigation.

    This is really something for the support team.

    in reply to: NoMachine Workstation: new virtual desktop fails #27791
    AvatarBritgirl
    Keymaster

    drichman, we received your logs, thank you. Unfortunately, you didn’t enable debug before reproducing the problem.

    https://www.nomachine.com/DT10O00163#1.1

    Please enable debug as per the instructions on the server-side, reproduce the problem, gather the logs and then send them to us as you did before.

    in reply to: Version 6.10.12 breaking disk sharing? #27751
    AvatarBritgirl
    Keymaster

    Hi, this is actually a known problem and uninstalling and reinstalling is the workaround.

    Audio and disk sharing stop working after automatic updates to v. 6.10.12
    https://www.nomachine.com/TR05R09708

    Glad to know it’s working now πŸ™‚

    AvatarBritgirl
    Keymaster

    Hello tom5 and mw32, please check for emails from our forums which include links to a patched package.

    AvatarBritgirl
    Keymaster

    Hi, we close topics after a couple of months when there is no more input from the author or any other user. Thanks for providing this input πŸ™‚

    in reply to: Node doesn’t accept connections #27680
    AvatarBritgirl
    Keymaster

    Is it possible that with the outage some hardware damage has occurred? It’s hard to say what is wrong without checking the logs for error messages from the server side and affected node.What you pasted is not enough information. Follow this link for instructions https://www.nomachine.com/DT10O00163#1 and submit them to forum[at]nomachine[dot]com. With three nodes (in loadbalancing via Enterprise Terminal Server?) is it possible you have a support subscription? In that case, you should open a support enquiry with all the details.

    AvatarBritgirl
    Keymaster

    This is a race condition due to network speed and server load. Closing the connection and trying to connect, even multiple times, can sometimes help.

    NoMachine client never stops showing the spinning wheel when connecting to a server
    https://www.nomachine.com/TR05R09688

    If you need a quick fix, try setting the ClientMenuConfiguration key in the server.cfg on the server to the default value, i.e. comment it out:

    #ClientMenuConfiguration all

    Such a change doesn’t require a restart of NoMachine server

    Does the fix help?

    AvatarBritgirl
    Keymaster

    Installing NX and logging in with system credentials works out of the box. Changing the cfg files original settings should be done provided you understand what you are changing and why.

    In its default installation EnablePasswordDB in the server.cfg is set to ‘0’ which means we do not use our password db, but use the system authentication method.

    You edited the server.cfg using Windows tools, and in doing so (for which we have opened the following feature request by the way https://www.nomachine.com/FR05R03981) nxserver lost its ability to read the server.cfg properly and so NX password db became enabled and you user could no longer login using system credentials.

    Something good came out of it. We discovered that Windows editors misbehave when editing unix files, so we will improve the software to make sure this doesn’t happen πŸ™‚

    Is there a logic to that? That NoMachine has a problem with headless machines? Also if I add a GPU to my system instead of using an onboard (i)GPU, would the GPU still do the work without a monitor or TV connected? Or the TV on standby? Or is that the X-server thing you’re talking about?

    No, NoMachine doesn’t have a a problem with headless machines. The logic is rather simple: if there is no monitor attached, the GPU can’t function. It’s not NoMachine that isn’t working. You can consider purchasing a dummy dongle. This will make your system think there is a monitor attached and the GPU will function correctly. Then NoMachine will use HW encoding. Search these forums for the word “dummy dongle” and you will see other users who did the same.

    AvatarBritgirl
    Keymaster

    Send the refused file via email to the address I indicated in my earlier reply, thank you. At this point I would also send us the full set of logs. To extract logs, see the following article, https://www.nomachine.com/AR10K00697.

    We need them from both the server side and the client side (the computer you are connecting to, not only from the computer you are connecting from).

    Can you tell me what message you are getting when trying to connect to your Windows machine? Are you able to connect the other way round, from the Windows computer to your Linux computer?

    in reply to: Windows 10 – No session available on this server #27549
    AvatarBritgirl
    Keymaster

    Hi, are you able to send us the logs from the server side? You should enable debug, reproduce the problem and then extract the logs. See here for details on how to do that: https://www.nomachine.com/DT10O00163#1

    Send your attachments to forum[at]nomachine[dot]com making sure you insert the title of your topic the email. Thanks!

    AvatarBritgirl
    Keymaster

    Hi, thanks for taking the time to report this. There was a hitch with the manifest in the update server, but it has since been fixed πŸ™‚ See these two topics for reference:

    Session negotiation has failed

    Session Negotiation failed – running db

    in reply to: Green screen/hardware decoding problem #27536
    AvatarBritgirl
    Keymaster

    I don’t know which topic you are referring to but there are two similar ones open here:

    Green screen after updating to 6.10.12

    Green screen after updating to 6.10.12

    Please follow either of those links for the Trouble Report.

    in reply to: Webplayer ooops! error #27520
    AvatarBritgirl
    Keymaster

    The config files are clean and the logs don’t show anything wrong with NX. The optimizations NoMachine can offer are within the session itself, not before webplayer has been fully loaded.

    in reply to: Green screen after updating to 6.10.12 #27519
    AvatarBritgirl
    Keymaster

    The following Trouble Report has been opened:

    Green screen when connecting by NoMachine client for Windows v. 6.10.12 to Ultra HD monitors
    https://www.nomachine.com/TR05R09689

Viewing 15 posts - 16 through 30 (of 2,104 total)