Britgirl

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Viewing 15 posts - 3,076 through 3,090 (of 4,268 total)
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  • in reply to: Error installing USB Devices. Error code 183 #15351
    Britgirl
    Participant

    We are currently investigating this. So far we’ve not been able to reproduce it.

    It is most like due to  an incorrect installation/uninstallation of a previous version of nxusbf.sys driver.

    Have you tried removing NoMachine, restarting PC and installing it again?

    in reply to: Error is 138: Connection timed out #15346
    Britgirl
    Participant

    Hi, can you submit those logs to forum[at]nomachine[com]. Make sure you reference the topic link in your email. Thanks!

    Do you happen to know what version of NoMachine is on the University server? Can you tell us in your email with logs which Uni it is so we can check if they are a customer? If so, we can reach out to them.

    in reply to: Not able to launch system tools Fedora 26 #15336
    Britgirl
    Participant

    This is related to Fedora’s use of Wayland.

    Please see the following Feature Request which documents adding support for Wayland: https://www.nomachine.com/FR10N03221.

    Until we add support for Wayland protocol you should disable Wayland in the gdm configuration by adding the following key in /etc/gdm/custom.conf:

    WaylandEnable=false

    in reply to: Multiple connections to same NoMachine Linux VPS #15314
    Britgirl
    Participant

    I don’t know what version you have installed. You say 2016 – does this mean it’s v5?

    From version 4 onwards the free version of the NoMachine software allows access to the physical desktop of the remote host (1 connection).

    If you want to run 2 instances of the Linux environment on the same host you need the Workstation installed. You can download this from the website as an evaluation here: https://www.nomachine.com/download-enterprise#NoMachine-Workstation.

     

     

    in reply to: NoMachine 4.5.0 client ‘access violation’ #15279
    Britgirl
    Participant

    We use Microsoft’s DXVA and DirectX 9 APIs for hardware decoding acceleration on Windows platforms. The problem you’re having is that this function from DX9 returns to us invalid values of frame stride. Without the correct value we can’t process frame and therefore this crash happens. You can switch to software decoding by setting key “Enable hardware accelerated decoding” in player.cfg to “disabled” – in this case by default you’ll be using VP8 decoding, unless you follow steps in article https://www.nomachine.com/AR10K00696 or buy AVC Pack to enable H264 software decoding. Other possibility would be to update graphics drivers and DirectX. Also make sure you don’t have any custom DirectX libraries in your system in default paths that could be loaded instead of original ones.

    Britgirl
    Participant

    I suggest you update to the latest version and if the problem persists, please open a new topic.

    Britgirl
    Participant

    The logs were probably too big to be accepted. Submit them to forum[at]nomachine[dot]com. Make sure you include the link to the topic.

    Please also provide some further information about the client OS you are using and what is on the remote host you are connecting to (distribution, version, NoMachine product, see ‘What to include’ below).

    Thanks

     

    in reply to: Server won’t start after update #15189
    Britgirl
    Participant

    If the lssas.exe process is working in protected mode one, possible workaround is to configure antivirus software, so that it doesn’t enable additional security settings in Windows. In AVG it’s possible to check ‘Disable antivirus self protection’ option.

    Other anti-viruses can have a different name for this setting. In the worst case scenario, the user needs to completely disable/uninstall antivirus software.

    in reply to: Windows reboots – critical error in lsass.exe? #15179
    Britgirl
    Participant

    There is a new TR related to the recent findings above.  Please sign up to know when a fix has been released using ‘notify me’.

    https://www.nomachine.com/TR06O07893

    in reply to: Server won’t start after update #15177
    Britgirl
    Participant

    There is a Trouble Report which we have open on this issue: https://www.nomachine.com/TR03O07676. Please sign up to know when a fix is available with the ‘notify me’ option.

    in reply to: Remote over Internet #15157
    Britgirl
    Participant

    ‘BaseDirectory’ represents the folder where the application gets installed. On Mac, this is usually Applications.

    in reply to: GUI prompt for update doesn’t work with SSS auth #15155
    Britgirl
    Participant

    Please consult the following article for instructions on how to enable logs.

    https://www.nomachine.com/DT07M00098

    Reproduce the issue and send us <home_directory>/.nx, /usr/NX/var/log and /etc/sssd/sssd.conf.

    You can also check the content of /var/log/secure or /var/log/auth.log (depending on distro) for entries suggesting authentication failure.

    in reply to: Cannot connect to NoMachine server v5.3.9 #15152
    Britgirl
    Participant

    Thanks for letting us know.

    in reply to: Nxnode hangs with iptables #15114
    Britgirl
    Participant

    Hello, we’ve not been able to reproduce on Gentoo, using SSH port set to 222 and by setting the same rules in iptables. What I suggest is you update to 5.3.9 and see if the problem persists and let us know.

    Britgirl
    Participant

    Fixed in version 5.3.9. See:

    Black screen occurs when connecting via web with WebRTC enabled
    https://www.nomachine.com/TR05O07747

    Please update.

Viewing 15 posts - 3,076 through 3,090 (of 4,268 total)