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Please submit the .crash report from the affected Mac and if you can reproduce it quite easily, enable debug, reproduce the problem and send us the nxserver.log, nxerror.log along with the var/log/node/ directory.
Instructions how to enable debug are here: https://www.nomachine.com/DT10O00163#1.3
If you think your computer has entered sleep mode, there’s not much NoMachine can do. NoMachine does not yet offer a Wake-on-lan feature which might be what you need if I have understood what you have written. This feature is planned for version 7 onwards.
If you’re sure the computer is on, it could be that something has changed on the college’s router since your last successful connection.
Each host has its own license, yes. To faciliate things you could try some IT automation tool like Ansible or similar.
Many of the answers to your questions should come from the sales team, so I sincerely advise you to contact them if you ave not already done so. Any custom purchase agreement and what alternatives should also be discussed with them rather in the forums.
Just to confirm. We received no logs from any domain concerning this particular topic. The case can be closed now.
We tried to reproduce this and did, but even without a NoMachine session. I.e. the problem is reproducible on the actual physical host.
A related topic is under discussion on the Linux Mint forums:
How long does the logout take? How many applications are actually open during logout? What OS is installed on that machine and is it physical or virtual session?
You probably need to add permissions for nxnode to ‘Accessibility in Security & Privacy/Accessibility’. Some tips are available here: https://www.nomachine.com/AR11Q01061.
From the logs it would appear that you are using unicode characters in the hostname. And this is a known issue.
Cannot start the nxnode program on Windows if hostname or username contains non-Latin symbols https://www.nomachine.com/TR12M06315