Britgirl

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Viewing 15 posts - 46 through 60 (of 3,412 total)
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  • in reply to: Can’t connect thru internet #41644
    Britgirl
    Participant

    So looking at the video you made available to us (thanks by the way).

    When clicking those items (Restart server, shut down etc) you should see an authentication request dialog. This request is executed by a nxexec process checking credentials. For some reason this dialog is not appearing. Can you check whether clicking the link “Changes disabled” (bottom left)  does nothing as well?

    If nothing happens when clicking on that link, we would need to check client and nxexec logs from the affected machine.

    For logs on macOS, please consult: https://kb.nomachine.com/DT11R00182. Enable logs, try to reproduce the problem and then gather the logs up. Send via email as you did before. Thanks!

    in reply to: Errors during installation on Windows 11 #41633
    Britgirl
    Participant

    Hi, I didn’t say that Firefox was the culprit. We are still investigating an unusual behaviour that we’ve reproduced when initiating the download of and installation of the 64-bit package from the FF browser window, even when the correct NoMachine installation procedure is followed.

    I just re-downloaded the .exe with Google Chrome, and the downloaded file is exactly the same

    The same file it is indeed, but I don’t know whether you initiated the reinstall of the package by browsing to the appropriate folder using Windows Explorer. So I’m not sure whether you mean the same error occurred.

    Either way, a workaround is, whilst we investigate, to download the 32-bit package and install that. Please make sure you follow the correct uninstallation procedure, rebooting where requested, and then follow the correct installation procedure of the 32-bit package, rebooting where requested. Thanks.

    in reply to: HW encoding on Jetson TX2 #41618
    Britgirl
    Participant

    There is no special configuration required in order for NoMachine to use HW encoding/decoding as long as the pre-quisites are satisfied. HW and SW encoding work out-of-the-box 🙂

    NoMachine supports HW encoding with Nvidia GPU cards provided those cards use the NVENC API. Your Jetson does not support NVENC, so this means NoMachine does not either, and it will revert to SW encoding.

    You can find more details about hardware and software encoding in our article here:

    How to enable H.264 hardware and software encoding/decoding in NoMachine remote desktop sessions
    https://kb.nomachine.com/AR10K00706

    in reply to: HW encoding on Jetson TX2 #41608
    Britgirl
    Participant

    Hi,

    if your device doesn’t support HW encoding or decoding, then NoMachine will use software encoding.

    If you have an Nvidia graphics card, NoMachine supports any of the graphics cards that are NVENC-enabled which you see in this list:

    https://developer.nvidia.com/video-encode-and-decode-gpu-support-matrix-new

    in reply to: Can’t connect thru internet #41597
    Britgirl
    Participant

    The “Desktop shared” label in the Server status (your image) is static, so it’s not possible to toggle “Desktop shared” there. You can toggle it either from the system tray menu or in the UI at the bottom on the right (see the the two images here: https://kb.nomachine.com/DT07S00239#4.1 and https://kb.nomachine.com/DT07S00239#4.3). Can you toggle it from these two places?

    Can you show us a short video which shows where you are clicking and what you are not able to interact with? Or a sequence of screenshots which show us the steps you are following?

     

    Britgirl
    Participant

    We do have a Trouble Report related to authentication with sudo which is not possible when requested for installing automatic updates from NoMachine repositories:

    https://kb.nomachine.com/TR10T10629,

    When running software updates, some GUIs run as root and on Wayland this is not allowed.  This doesn’t seem to be your case though.

    In your case, you appear to have two issues: 1) you can’t login to the server from remote, and 2) you can’t login locally as admin to server settings. Do you see the admin credentials dialog when you are trying to unlock the server settings locally.

    in reply to: Audio from user to user #41572
    Britgirl
    Participant

    Please confirm that I understand what you want to achieve: you are connecting to your friend’s computer whilst your friend is sitting in front of his computer. You want to talk to each other inside the NoMachine session, like VoIP software ? If that is the case, NoMachine does not support two-way microphone, i.e it is not a “voice chat” application.

    What can NoMachine let you do? NoMachine lets you connect to a remote desktop to view and interact with what’s on showing on that desktop, including work with applications installed that computer, which might also be VoIP applications.

    For example, you could start a VoIP application installed on the remote desktop and use it to call a friend who is somewhere else. Enabling microphone allows you to forward the functionality of your local mic to the remote desktop so that you can use VoIP applications residing there.

    By default microphone is always disabled. Users have to activate it from the NoMachine menu panel inside the session. Click on the right upper corner of the session window or press Ctrl+Alt+0 to open the menu.

    Choose ‘Mic in’ icon button and click ‘Enable mic’. Sections 6.1 and 7 (Fig 18 and 19) in the following guide:
    https://kb.nomachine.com/DT06S00218#6.1

    in reply to: Guide on disable copy-on-select feature #41571
    Britgirl
    Participant

    How does one enable/specify and then perform copy-on-select inside NX 8.1.2?

    The key that the original user was asking about disables the update of the local clipboard when a text is selected inside the NoMachine session. You can see the original request here:

    Add an option to disable copy-on-select

    This key cannot be used to enable or disable ‘copy on select’ in general, which is a configuration at the system level.

    Therefore, setting the key to ‘true’ and bearing in mind what I wrote earlier (that this setting applies to connections from Window and macOS to Linux physical desktop, virtual desktop and custom sessions),  a typical scenario would be:

    1. Select text to be copied using your local operating system’s copy method
    2. Move to session window where Linux desktop is running
    3. Highlight text which needs to be replaced
    4. Press “Ctrl + V” to paste

    If your mouse does not have a middle button which you can use to paste with, you can press the left and right buttons together to emulate the middle button in the NoMachine session.

    If this doesn’t help and you are still having problems, I noticed your connecting to a NoMachine Terminal Server which has support options available. It might be better if you open a support enquiry and let our support team check your set-up further.

     

     

    in reply to: Can’t connect thru internet #41565
    Britgirl
    Participant

    I cannot toggle any of these settings.

    What happens if you click the ‘Desktop shared’ button? What happens if you click ‘Restart/stop/shutdown the server’? Is this happening on your  High Sierra or Big Sur?

    in reply to: Windows client disconnects from Ventura server #41556
    Britgirl
    Participant

    Doug, the logs you wanted to send us did not attach. Please send any attachments to forum[at]nomachine[dot]com. Ideally, we would need both player and server-side logs.

    Check here for details:

    https://kb.nomachine.com/DT07S00244

    in reply to: Guide on disable copy-on-select feature #41536
    Britgirl
    Participant

    The key, available in version 8 .nxs files, is also applicable for users connecting to version 7 Linux servers, but the direction of the copy and paste must be from Windows client in your case to Linux server. What is the direction of the clipboard, from Windows to Linux server?

    in reply to: No Sound with Pipewire and EL9 #41530
    Britgirl
    Participant

    What about for virtual sessions?

    The developers are actually working on adding Pipewire support for virtual sessions. We can’t give you an ETA right now, but it’s one of our top priorities.

    in reply to: Cluster product offering #41528
    Britgirl
    Participant

    Thanks for the feedback 🙂 These improvements that you see now in the Cloud Server cluster product is just the start. The work we are currently doing on the GUI will render the configuration of a two peer cluster fool-proof. This is planned for one of the releases coming up.

    in reply to: NoMachine 8.1.2 Windows 11 – High memory usage #41527
    Britgirl
    Participant

    Hi,
    please update to the latest 8.1.3 and tell us if you reproduce it. If you do, gather logs from both sides (during the session i.e reproduce the behaviour and then save the logs).

    For instructions check this document here and submit all attachments here (if they’re not too big) or send direct to forum[at]nomachine[dot]com using the title of this topic as the subject of your email. Thanks!

    https://kb.nomachine.com/DT07S00244

    in reply to: Cannot log via NX, but detect server via ssh #41526
    Britgirl
    Participant

    From the logs we can see you are connecting to external IP and port 4000.
    So you should open port 4000 or use UPnP. Please see the following article for more tips on how to do that:

    How to connect over the internet to NoMachine behind a NAT router
    https://kb.nomachine.com/AR04S01122

    If that’s not possible, you could try ssh tunnelling with one of the evaluation products, eg. Enterprise Desktop or Workstation. In that case, please check this article: https://kb.nomachine.com/AR10K00728

Viewing 15 posts - 46 through 60 (of 3,412 total)