bucu

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Viewing 15 posts - 1 through 15 (of 64 total)
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  • in reply to: Screen blanking not working #41836
    bucu
    Participant

    We have never encoutered similiar problems. Is it possible that you have your mouse/keyboard fowarded to the sever machine? If this is the case then it is the expected behaviour. If not, we would need logs from both server and client side. Please follow instructions from https://knowledgebase.nomachine.com/DT11R00181 and send them to forum[at]nomachine[dot]com.

    in reply to: Sticky functions keys when using DisplayServerExtraOptions #41721
    bucu
    Participant

    The old event API used when setting that key is deprecated and the problem is not on NoMachine’s side so there is little we can do about it.

    We would like to hear more about the problem with dragging you have mentioned in the first post. Would you be intereseted in trying out a custom package with debug enabled (assuming we won’t be able to reproduce that dragging problem in our labs)?

    As for missing modifiers – it sounds like https://kb.nomachine.com/TR09S10357 can you confirm that this is your problem?

    in reply to: Screen blanking not working #41349
    bucu
    Participant

    Does the pulsing happen only when using local mouse/keyboard? If yes, then it is an expected behaviour that is meant to show that the machine is not “dead” to a user that is not aware that someone is connected.

    in reply to: Screen blanking not working #41319
    bucu
    Participant

    Hi,

    can you check if any gamma correcting application is running on the server side? It could be f.lux, lunar or something similiar. If they are running you will need to disable them for blanking to work properly.

    If that’s not the case we would need server side logs to investigate your problem. Please follow instructions from https://knowledgebase.nomachine.com/DT11R00181 and send them to forum[at]nomachine[dot]com.

    bucu
    Participant

    Hi,

    please try to add the following key in the /Applications/NoMachine.app/Contents/Frameworks/etc/node.cfg file on the server machine:

    DisplayServerExtraOptions "-oldeventapi 1"

    Restart NoMachine and see if anything changes.

    in reply to: Unresponsive Chrome address bar in NoMachine session #39530
    bucu
    Participant

    Hi,

    you can try using alternate event API. To do so: append DisplayServerExtraOptions "-alteventapi 1" to /usr/NX/etc/node.cfg on the server side. After that you will need to restart nxserver (sudo /etc/NX/nxserver --restart).

    If that doesn’t help we would need server side logs to investigate your problem. Please follow instructions from https://knowledgebase.nomachine.com/DT11R00181 and send them to forum[at]nomachine[dot]com.

    in reply to: Ubuntu 20.04 black screen with physical display #38611
    bucu
    Participant

    Unfortunately logs you have sent are from login window not from a session using Awesome WM.
    To get proper logs:
    1. before connecting with NoMachine make sure that the user is logged in and Awesome WM is running
    2. on server side execute: sudo /etc/NX/nxserver --debug --enable all
    3. connect with NoMachine to server machine and make sure that the problem is reproduced.
    4. on server machine execute: sudo /etc/NX/nxserver --debug --collect

    You mentioned you have nvidia GPU. Is the problem present when using nouveau drivers? One more thing we noticed is that the “primary” output is disabled. Can you please remove your randr script and see if with default configuration you still get black screen?

    in reply to: Ubuntu 20.04 black screen with physical display #38466
    bucu
    Participant

    Topnotchprincess

    is the black screen present also with different WM?

    For further investigation we would need a new set of logs from server side. Please make sure that you are connecting to the user’s session (not the login window one). You can follow this link to be sure you get all the logs.

    in reply to: Ubuntu 20.04 black screen with physical display #38407
    bucu
    Participant

    @Topnotchprincess

    Hi,

    can you provide us the output of the “xrandr -q” command on server side? Have you tried lowering the screen resolution before connecting with NoMachine? Lastly – does Awesome WM supports scaling like @chiao has described?

    in reply to: Cannot Use Copy/Paste shortcut in NoMachine With Mac #36416
    bucu
    Participant

    Can you please try pasting into the terminal with a combination of Ctrl+Shift+V? Some terminal apps use Ctrl+C/V as their inside commands and clipboard is handled by another one (usually by adding Shift key, but it might vary depending on the terminal you use). In addition have you tried pasting with the middle mouse button?

    in reply to: Thunderbird e-mail drag and drop #36200
    bucu
    Participant

    Hi,

    the new problem you described is indeed the result of using that option – some applications use relative coordinates while dragging. We will try again to reproduce your problem and find a fix. If we do, we will let you know in this topic.

    in reply to: Thunderbird e-mail drag and drop #36147
    bucu
    Participant

    Hi,

    yes – that option was added in 7.7.4. Please try it out and let us know if it made any change.

    in reply to: Thunderbird e-mail drag and drop #36039
    bucu
    Participant

    Hi,

    we recently released a new version that has an option that might help you. May you please edit node.cfg file located in /Applications/NoMachine.app/Contents/Frameworks/etc/ on the server side and add this line to it:

    DisplayServerExtraOptions "-relativecoords 0"

    You will need to restart NoMachine server (sudo /etc/NX/nxserver --restart in terminal) after that, for the changes to take effect. Please let us know if that helped.

    in reply to: Keyboard shortcut from Linux client to Mac OS x #35641
    bucu
    Participant

    Hi,

    Can you please do a recording of your session while reproducing the problem with the on-screen keyboard visible on the server(mac) side?

    See below the instructions on how to enable onscreen keyboard:
    Turn it on: On your Mac, choose Apple menu > System Preferences, click Accessibility, click Keyboard, click Accessibility Keyboard, then select Enable Accessibility Keyboard.
    You can also turn on the Accessibility Keyboard by clicking the Input menu in the menu bar, then choosing Show Keyboard Viewer.

    bucu
    Participant

    Hi,

    have you tried disabling and then enabling permissions for NoMachine in Security settings (both for accessibility and screen recording)? If that doesn’t help you can try the workaround from https://knowledgebase.nomachine.com/TR08S10329

    If none of that help we would need a full set of logs from server-side. Please follow instructions from https://knowledgebase.nomachine.com/DT11R00181 and send them to forum[at]nomachine[dot]com.

Viewing 15 posts - 1 through 15 (of 64 total)