bucu

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Viewing 15 posts - 1 through 15 (of 58 total)
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  • in reply to: Ubuntu 20.04 black screen with physical display #38611
    bucu
    Contributor

    Unfortunately logs you have sent are from login window not from a session using Awesome WM.
    To get proper logs:
    1. before connecting with NoMachine make sure that the user is logged in and Awesome WM is running
    2. on server side execute: sudo /etc/NX/nxserver --debug --enable all
    3. connect with NoMachine to server machine and make sure that the problem is reproduced.
    4. on server machine execute: sudo /etc/NX/nxserver --debug --collect

    You mentioned you have nvidia GPU. Is the problem present when using nouveau drivers? One more thing we noticed is that the “primary” output is disabled. Can you please remove your randr script and see if with default configuration you still get black screen?

    in reply to: Ubuntu 20.04 black screen with physical display #38466
    bucu
    Contributor

    Topnotchprincess

    is the black screen present also with different WM?

    For further investigation we would need a new set of logs from server side. Please make sure that you are connecting to the user’s session (not the login window one). You can follow this link to be sure you get all the logs.

    in reply to: Ubuntu 20.04 black screen with physical display #38407
    bucu
    Contributor

    @Topnotchprincess

    Hi,

    can you provide us the output of the “xrandr -q” command on server side? Have you tried lowering the screen resolution before connecting with NoMachine? Lastly – does Awesome WM supports scaling like @chiao has described?

    in reply to: Cannot Use Copy/Paste shortcut in NoMachine With Mac #36416
    bucu
    Contributor

    Can you please try pasting into the terminal with a combination of Ctrl+Shift+V? Some terminal apps use Ctrl+C/V as their inside commands and clipboard is handled by another one (usually by adding Shift key, but it might vary depending on the terminal you use). In addition have you tried pasting with the middle mouse button?

    in reply to: Thunderbird e-mail drag and drop #36200
    bucu
    Contributor

    Hi,

    the new problem you described is indeed the result of using that option – some applications use relative coordinates while dragging. We will try again to reproduce your problem and find a fix. If we do, we will let you know in this topic.

    in reply to: Thunderbird e-mail drag and drop #36147
    bucu
    Contributor

    Hi,

    yes – that option was added in 7.7.4. Please try it out and let us know if it made any change.

    in reply to: Thunderbird e-mail drag and drop #36039
    bucu
    Contributor

    Hi,

    we recently released a new version that has an option that might help you. May you please edit node.cfg file located in /Applications/NoMachine.app/Contents/Frameworks/etc/ on the server side and add this line to it:

    DisplayServerExtraOptions "-relativecoords 0"

    You will need to restart NoMachine server (sudo /etc/NX/nxserver --restart in terminal) after that, for the changes to take effect. Please let us know if that helped.

    in reply to: Keyboard shortcut from Linux client to Mac OS x #35641
    bucu
    Contributor

    Hi,

    Can you please do a recording of your session while reproducing the problem with the on-screen keyboard visible on the server(mac) side?

    See below the instructions on how to enable onscreen keyboard:
    Turn it on: On your Mac, choose Apple menu > System Preferences, click Accessibility, click Keyboard, click Accessibility Keyboard, then select Enable Accessibility Keyboard.
    You can also turn on the Accessibility Keyboard by clicking the Input menu in the menu bar, then choosing Show Keyboard Viewer.

    bucu
    Contributor

    Hi,

    have you tried disabling and then enabling permissions for NoMachine in Security settings (both for accessibility and screen recording)? If that doesn’t help you can try the workaround from https://knowledgebase.nomachine.com/TR08S10329

    If none of that help we would need a full set of logs from server-side. Please follow instructions from https://knowledgebase.nomachine.com/DT11R00181 and send them to forum[at]nomachine[dot]com.

    bucu
    Contributor

    Hi,

    what you describe sounds very weird. We would like to send you a debug package to investigate the issue further as we couldn’t reproduce it in our labs. If you are willing to try it out please contact us at forum[at]nomachine[dot]com adding the topic title as the email subject.
    As a workaround can you try adding DisplayServerExtraOptions "-oldeventapi 1" to your node.cfg on server side? It should be located in /Applications/NoMachine.app/Contents/Frameworks/etc/. After adding it you should restart the nxserver for it to take effect (/etc/NX/nxserver --restart command).

    in reply to: Cannot connect to login screen on MacOS #31215
    bucu
    Contributor

    Hi,

    your problems looks like the one that was solved in the last release (https://www.nomachine.com/TR10R09842). Are you using the latest package on macOS side? If yes, we would need server side logs to investigate further. If no, can you try it?

    To get logs follow this link: https://www.nomachine.com/AR10K00697. When gathered please send them to forum[at]nomachine[dot]com referencing this thread.

    in reply to: Adobe Premiere scrub issue on Mac #30732
    bucu
    Contributor

    Hi,

    please try to add the following key in the /Applications/NoMachine.app/Contents/Frameworks/etc/node.cfg file on the server machine:
    DisplayServerExtraOptions “-oldeventapi 1”

    Restart NoMachine and see if anything changes.

    in reply to: Big Sur delayed clicks on pointer move #30520
    bucu
    Contributor

    Hi,

    we have reproduced your problem. We opened a Trouble Report for it. You can sign here (https://www.nomachine.com/TR11R09927) to get a notification once the fix is available.

    in reply to: Display scaling issue when connecting from Windows #29479
    bucu
    Contributor

    Hi,

    have you tried selecting a diferent resolution from the slider in NoMachine’s display settings? Can you make a screenshot of the resolutions available there? That said, please keep in mind that NoMachine does not support any beta version of macOS.

    in reply to: Remap option and command keys #29131
    bucu
    Contributor

    Hi,

    we already have a Feature Request for it https://www.nomachine.com/FR10M02977. You can sign up to receive notification when it is added. That said, if you want to workaround this, you will need to remap keys on the client side. We send modifiers directly to the system so remapping keys on server side won’t affect NoMachine input.

Viewing 15 posts - 1 through 15 (of 58 total)