Forum Replies Created
You can find information about error 12 here: https://knowledgebase.nomachine.com/AR03S01118
This error can also be shown when the password is not correct.
It looks like the installation is broken and there is no license file.
If you have an active subscription for this license, I suggest you check this article explaining how to install it: https://knowledgebase.nomachine.com/AR11R01100November 5, 2021 at 11:46 in reply to: Terminal server 7.7.4 with Okta configuration not using our proxy to get to okta #36116
If you have an active NoMachine subscription I suggest you open a Support Enquiry from your Customer Area. Thank you!November 4, 2021 at 17:14 in reply to: Can’t control mouse and keyboard (Windows server, multiple clients) #36105
We have sent you a new debug package with further messages enabled. Please check your inbox. 😉
In addition, you may check the view-only mode status configuration as suggested in the articles below:
https://knowledgebase.nomachine.com/DT10O00155#2.2November 4, 2021 at 16:59 in reply to: Ubuntu VM and Intel Quick Sync H264 HW acceleration #36104
I am sorry for the delay. We had to investigate and decided to create this Feature Request:
Adding support for VA-API hardware H.264 encoding on Linux
We were able to reproduce the problem in our labs and have opened a Trouble Report: https://knowledgebase.nomachine.com/TR11S10395
Thank you again for reporting. 😉November 3, 2021 at 17:11 in reply to: Incorrect mapping of `~ key on macOS (after upgrade from 7.7.2 to 7.7.4) #36093
Can you enable it on both sides and let us know what is highlighted when you press the problematic key?
You can take a look at this article: https://support.apple.com/guide/mac-help/use-the-accessibility-keyboard-mchlc74c1c9f/mac
Sorry if I was not clear. By inside the session, we mean inside the nxplayer window. Does this help?
We could not reproduce the problem in our labs. Would it be possible to upgrade your system to 7.9 and see if the problem persists?November 2, 2021 at 18:07 in reply to: How to allow NX to change display resolution on headless Raspbian? #36076
Please take a look at this article: https://knowledgebase.nomachine.com/AR02M00836
If you’re referring to the “Use custom resolution” field in the display settings, then only resolutions allowed by the remote system are available. You can take a look at this article: https://knowledgebase.nomachine.com/AR02M00836
The logs failed to attach. Can you please send them directly to forum[at]nomachine[dot]com adding the title of the topic to the email subject? Thanks!
To help us understand the problem, can you send us sever-side logs and we will queue them for investigation?
You can follow the instructions in this article: https://knowledgebase.nomachine.com/DT11R00181
Please send the logs directly to forum[at]nomachine[dot]com adding the title of the topic to the email subject. Thanks!