Carin

[Carin]

Hi carolyc,

Can you tell us if you’re setting a proxy in your player configuration? Thanks!

[Carin]

Hi nomameswei,

We have sent you the package as requested via email. Please check your inbox 😉

[Carin]

Hi JethTran,

The same applies to your case. We will also need server side logs to investigate. Please send them directly to forum[at]nomachine[dot]com, making sure to add the title of the topic in the email subject. Thanks!

[Carin]

Hi oxygeneralist,

We were able to reproduce the issue and a Trouble Report has been opened: https://knowledgebase.nomachine.com/TR06S10282

You are invited to sign up to the ‘notify me’ tool in order to receive notification of when a patch has been released.

Thank you for reporting!

[Carin]

Hi Babok,

thank you for your suggestion.

However, such a solution has a few drawbacks and it has to be evaluated carefully.  For example, the “space reservation” could use the last bytes left which could be critical for other applications. On top of that, is also difficult to predict the bytes needed and allocating many bytes might actually make the problem worse.

[Carin]

Hi mcl,

Can you please send us server-side logs to help us with the investigation?
You may look at the instructions to collect the logs here: Collect server and client logs manually

Please send them directly to forum[at]nomachine[dot]com, making sure to add the title of the topic in the email subject. Thanks!

[Carin]

Hi Peter,

We did not receive your logs via email.

We will need different logs. Can you please collect the logs as explain here https://knowledgebase.nomachine.com/DT11R00181#1.1  and send them via email to forum[at]nomachine[dot]com? Please make sure to add the title of the topic in the email subject. Thanks!

[Carin]

Hi dench,

Can you please send us a screenshot or maybe a video record of the behaviour? You can send it directly to forum[at]nomachine[dot]com, making sure you add the title of the topic in the email subject.

About the package you’re referring to, can you tell us on which topic that package was mentioned? Thanks!

[Carin]

Hi shelter,

thank you for checking and letting us know.  It’s noted and that issue will be handled.

[Carin]

Hi annecline,

Could you tell us what is the OS version on the client and on the remote PC and what version of NoMachine do you have on both sides? Thanks!

[Carin]

Hi basstie,

We received your logs and it looks like the nxnode crash often, locally.
Can you please check if there are crash reports available in the directory: /Users/(username)/Library/Logs/DiagnosticReports/

These are the files with a ‘.crash’ suffix. Can you please send them to us? Thanks!

[Carin]

Hi lottolearn,

Is there something specific related to the mounted disks (e.g. file system)?

Can you please send logs to help us with the investigation? For now, server-side logs will be enough. You can collect the logs as described in this article: https://knowledgebase.nomachine.com/DT10O00163#1.3  

Please submit them to forum[at]nomachine[dot]com putting the title of your topic as the email subject.

Thanks!

[Carin]

Hi alfwro,

When connecting to a Windows host/instance where you have installed NoMachine or Enterprise Desktop, you are connecting to its physical desktop, so on the client-side we only mirror the existing desktop with its physical display.
Virtual displays running Windows are not detected by NoMachine.

You can also take a look at this topic that dealt with a similar question: https://forums.nomachine.com/topic/windows-multiple-displays

[Carin]

Hi edg,

Have you selected “Grab the keyboard input” in Menu Panel?
If not, in the Menu Panel select Input and then in Keyboard and Mouse check  “Grab the keyboard input” as shown in this article (fig.3): Guide to the Functionality in the Menu Panel on Windows

[Carin]

Hi devlinn,

Your log files failed to attach. Please send them directly to forum[at]nomachince[dot]com, referencing the topic title in the email subject. Thanks!

[Author]

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