Dawid.G

[Dawid.G]

Hi

Could you please give us some more information, for example:

– What’s the exact version of your Kali Linux distro?
– What’s the version of the kernel on that machine?
– What’s the verbose output of insmod command when trying to install the USB Drivers?

Thanks

[Dawid.G]

It’d be great if you’d install a package from the link you’ll receive via e-mail and send us back the client and the server logs if it is possible.

Here’s an article on how to do it: How to gather debug logs for support requests 

Thanks!

[Dawid.G]

Is it ok if we’d send you a debug package in order to get more detailed logs?

Please install if possible the package you’ll receive via e-mail and send us a client and the server logs you will acquire by following this article: https://www.nomachine.com/DT10O00163

It would be also great if you’d send us Event logs from the “C:\Windows\System32\winevt\Logs” directory

Thanks

[Dawid.G]

Hello,

You may try something like this:

1. Uninstall NoMachine

2. Unregister “NoMachine USB Hub Filter” in Windows registry. You can find info about this following this link: https://www.nomachine.com/it/AR10K00732

3. Reboot

4. Install NoMachine

 

I hope it helps.

[Dawid.G]

Hello,

You may try something like this:

1. Uninstall NoMachine

2. Unregister “NoMachine USB Hub Filter” in Windows registry. You can find info about this following this link: https://www.nomachine.com/it/AR10K00732

3. Reboot

4. Install NoMachine

I hope it’ll help

[Dawid.G]

Try to disable Secure Boot in your VM settings.

Alternatively, you can do this using mokutil. To do so, run these commands:

sudo yum install mokutil
sudo mokutil --disable-validation

Hope it’ll help

[Dawid.G]

Could you please try to load nxusb module by using the command “insmod -v /usr/NX/bin/drivers/nxusb.ko/” and send us the output?

Thanks a lot

[Dawid.G]

Hello, could you also include system logs using journalctl command from your Linux machine? It would help a lot.

Thanks

[Dawid.G]

It seems that the issue is caused by the newest Linux Kernel update for RHEL OSes.

Please replace the file with the one you receive (via mail to the address you used to register ) in the /usr/NX/share/src/nxusb/ directory and try to build it again.

I hope it’ll help.

The Trouble Report to track the fix can be found at the following link: https://www.nomachine.com/TR11R09915

[Dawid.G]

Hello,

Make sure your system is configured correctly. Those articles may help you:

https://www.nomachine.com/AR11O00946

https://www.nomachine.com/AR12J00658

[Dawid.G]

Hi,

NoMachine has a feature that automatically changes the server resolution to match the client.

In order to turn it off, you may go to the “Display settings” in Menu Panel -> Display -> Change settings and uncheck the “Match the client resolution upon connecting” option.

After reconnecting everything should work fine.

[Dawid.G]

Hello,

We were not able to reproduce your issue with the configuration you provided.

Looking by the dmesg output seems like it may be something wrong with your VM or system configuration, rather than nxusb driver.

Make sure USB controller on your machine works properly.

 

[Dawid.G]

Hello,

NoMachine USB Service performance is highly dependent on connection speed between the two machines. Make sure that your internet connection does not have much latency. For example, if you’re using wifi, you might consider switching to cable connection.

[Dawid.G]

You can check the “Disable frame buffering on decoding” option in the Display settings. It should improve performance.

Btw, what did you mean by saying that “Image latency is correct”? Could you elaborate on this?

 

Thanks

[Dawid.G]

Could you tell us what’s the exact model of your Wacom tablet? It’d be very helpful for us.

Thanks in advance

[Author]

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