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fishermanModerator
In order to understand why GPU encoding is not in use, can you provide us with following information:
– GPU card on the server side
– GPU drivers used
– Session log fileFebruary 23, 2021 at 17:15 in reply to: Keyboard and mouse not responding using authentication method NX-password #32120fishermanModeratorWe did not notice any issue related to problem described in the submitted logs. This kind of issue is sometimes due to the desktop environment grabbing input devices and not releasing them. Can you try to create a new virtual desktop and check if keyboard and mouse are responding?
February 23, 2021 at 10:35 in reply to: Keyboard and mouse not responding using authentication method NX-password #32118fishermanModeratorBased on the client side logs you provided we don’t see any problem.
Can you collect server and client side logs in the moment when issue is reproduced and please send them to forum[at]nomachine[dot]com using the title of this forum’s thread.
You can use instruction from the following document https://www.nomachine.com/DT11R00182#1.
fishermanModeratorAbout /usr/NX/var/log/node folder please check on the server side.
About Feature implemented I mentioned in a previous post, you need to update your client to the latest version 7.
Information about used codec will be displayed in Display settings and Connection information.fishermanModeratorPlease check this new feature implemented in the version 7 https://www.nomachine.com/FR04R03973.
fishermanModeratorOn the Linux server you can also check the session files in /usr/NX/var/log/node/C-*
As well you can check by executing:
grep -i encod /usr/NX/var/log/node/C-*/session
February 22, 2021 at 15:45 in reply to: Keyboard and mouse not responding using authentication method NX-password #32105fishermanModeratorPlease can you check in the /usr/NX/etc/server.cfg values of the following key PhysicalDesktopMode is maybe set to 0, if that is the case please change the value to 2 or 1.
In case that this key is not enabled or not set to 0, please can you collect all server and client side logs. https://www.nomachine.com/DT11R00182
fishermanModeratorThis doesn’t seem to be directly related to NoMachine as you can see in this forum post on their website https://www.xp-pen.com/forum-99.html.
fishermanModeratorWe cannot reproduce specific problem, did you try upgrading NoMachine to version 7.1.3.
Additionally, if problem still exists in the version 7.1.3 can you collect stack dump ( https://www.nomachine.com/AR09L00810 ) as well with the client log files
$HOME/.nx
. You can send them to forum[at]nomachine[dot]com.fishermanModeratorI have mentioned previously for free version
By design when you are using the same username for second connection previous connection is disconnected.
For having that previous connections is not disconnected, possibly you can use NoMachine Enterprise Desktop that offers unlimited number of connections.
fishermanModeratorto block second user to connect please enable
Server –> Security –> Require permission to let remote users connect
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fishermanModeratorI am not sure what NoMachine package currently you are using, but I assume it is NoMachine free version. Free version allows only one connection to the desktop running on the host.
By design when you are using the same username for second connection previous connection is disconnected.
Possible solution is to use different username for the second connection if you are using a product that allows multiple connections to the same host, such as Enterprise Desktop.
February 5, 2021 at 12:38 in reply to: Copy-paste adds a null character at the end of a string #31761fishermanModeratorIt was Client side issue.
February 4, 2021 at 15:41 in reply to: Copy-paste adds a null character at the end of a string #31751fishermanModeratorIssue is solved in the NoMachine version 7.1.3.
fishermanModeratorPlease open in session Menu panel and in input tab enable “Show remote cursor pointer”.
see attached image.
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