fra81

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  • in reply to: Encoding issue on bright colors on Mac #25230
    Avatarfra81
    Moderator

    Thanks for info!

    Finally we reproduced something similar between two Macs in our labs. I’ll let you know the results of investigations.

    About color spaces you are right, but NoMachine dealt already with this problem (see https://www.nomachine.com/FR03M02907).

    in reply to: 5 second input lag #25221
    Avatarfra81
    Moderator

    Thanks for info. Indeed you would have to export those devices explicitly in order to trigger that problem.

    Would you mind to try one more thing? In https://www.nomachine.com/AR03P00973 you can find a couple of methods to turn off the local X server on Ubuntu. In this case NoMachine will then use its own virtual frame buffer and we would be able to exclude or narrow down this issue to drivers on server side. And if possible, it would be nice to check the CPU usage of the server while reproducing the issue.

    Avatarfra81
    Moderator

    Hi,

    this is very strange. Logs look clean and we can’t reproduce anything similar on various Windows Servers in our labs. Though another user experienced a similar problem: could you check if the workaround here makes any difference for you?

    in reply to: Multi-touch support #25157
    Avatarfra81
    Moderator

    A small clarification to what Britgirl wrote – obviously we handle multi-touch events such as the ‘traditional’ two-finger swipe or pinch-to-zoom in our iOS and Android apps, and we will add support for them on Windows tablets soon.

    in reply to: 5 second input lag #25144
    Avatarfra81
    Moderator

    This is a really strange issue. Could this Trouble Report possibly apply to your case?

    https://www.nomachine.com/TR06P08609

    Avatarfra81
    Moderator

    Hi,

    could this Trouble Report apply to your case (i.e., are you sharing a USB device between client and server by NoMachine services)?

    https://www.nomachine.com/TR06P08609

    And yes, logs could be useful. Please find instructions for the server side in https://www.nomachine.com/AR10K00697 and for the client in https://www.nomachine.com/DT10O00163#2. You can send files to forum[at]nomachine[dot]com.

    in reply to: 5 second input lag #25024
    Avatarfra81
    Moderator

    Logs are pretty clean. Are you sure it’s not something with your network setup. Are you using a VPN service between the client and the server maybe? Could that be the culprit?

    I would also try to disable UDP (Edit connection -> Advanced -> uncheck ‘Use UDP communication for multimedia data’).

    Also, please check CPU usage during the “freeze”.

    in reply to: High cpu usage #25006
    Avatarfra81
    Moderator

    Hi Babok,

    can you tell us more about the hardware you have on the server and about the desktop environment (GNOME, KDE…) in use? Besides lowering the screen resolution, you could try to use a lightweight desktop environment, if that’s not the case already (see https://www.nomachine.com/AR07K00676).

    Sometimes had to relaunch the server NoMachine because I couldn’t connect to. I read this bug has been reported before, any news on macOS problem occurring on monitors supporting wide color gamut?

    Can you tell us more about this problem? If you are referring to https://www.nomachine.com/TR10P08920, that should be fixed in version 6.8.

    in reply to: 5 second input lag #24999
    Avatarfra81
    Moderator

    Hi Ross,

    please gather server and client side logs, as explained in https://www.nomachine.com/AR10K00697 and https://www.nomachine.com/DT10O00163#2.3. You can send them to forum[at]nomachine[dot]com.

    Also session statistics could be useful:
    – open the Connection panel in the NoMachine Menu Panel (see https://www.nomachine.com/DT07M00087#9);
    – click on ‘Take the statistics’ once to reset counters and discard the result;
    – reproduce the issue (for example type in the terminal and wait for the result);
    – click on ‘Take the statistics’ one more time and send us the resulting file.

    in reply to: Can’t interact with remote machine #24996
    Avatarfra81
    Moderator

    Hi,

    please collect server-side logs from the Windows 8.1 computer and show us. You can send them to forum[at]nomachine[dot]com.

    Are you connecting to the login screen of your Windows 8.1 computer?

    in reply to: NoMachine for Cloud VR #24931
    Avatarfra81
    Moderator

    Hi davide445,

    it’s hard to provide any exact figure without a specific investigation. I can confirm that latency generally is in the order of few milliseconds, but as you can imagine it can depend on many factors, like the hardware, the availability of a hardware decoder, the frame resolution, etc. I think the best way is trying it out…

    in reply to: Encoding issue on bright colors on Mac #24930
    Avatarfra81
    Moderator

    Hi,

    I wasn’t able to reproduce your problem. Could you send a screenshot of the scaling options from the display settings of both your client and server Macs?

    in reply to: Improve blurriness #24875
    Avatarfra81
    Moderator

    Hi,

    aren’t fonts progressively refined? Or do they stay blurred? In the last case, please send a screenshot showing the problem.

    In the meanwhile, you can try to check the ‘Disable multi-pass display encoding’ option in the Display settings.

    in reply to: Encoding issue on bright colors on Mac #24846
    Avatarfra81
    Moderator

    Thanks for the logs. Please check if any of the these helps:

    1) turn off UDP (Edit connection -> Advanced -> uncheck ‘Use UDP communication for multimedia data’);

    2) uncomment and set the EncoderMode key (in /Applications/NoMachine.app/Contents/Frameworks/etc/node.cfg) to the following:

    EncoderMode bitrate

    (then restart the server)

    in reply to: Troubleshooting performance problems #24841
    Avatarfra81
    Moderator

    I exit i3 and went back into a tty. From there I made sure that the nxserver was running. But from my smartphone while I do see my laptop when I try to connect to it it tells me “Error is 113: No route to host”.

    It’s not clear to me what you did exactly. To make sure you effectively stopped the display manager, please run this command and tell the output:

    systemctl status display-manager

    Anyway “No route to host” is strange, it seems like the IP address is wrong. Are you inserting it manually?

    In the logs you sent previously, I see that the resolution of physical display on the server is 3840×3040. Are there multiple monitors or is it only one with such a high resolution? Can you try to use only one monitor in the first case, or lower the screen resolution in the second, and check how this impacts performance?

Viewing 15 posts - 1 through 15 (of 431 total)