Giorgi-G.

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Viewing 15 posts - 1 through 15 (of 54 total)
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  • AvatarGiorgi-G.
    Contributor

    Hi,

    1. Can you please specify the model of your controller?

    2. In the NoMachine USB forwarding tab, do you see other USB devices on both sides (local and remote)? Screen from the Devices tab will be highly appreciated.

    AvatarGiorgi-G.
    Contributor

    Hi,

    Logs show up that USB forwarding was working till 17.03.2020. Last time USB forwarding service was stopped at 17.03.2020 14:57:31 and after it didn’t start. Any ideas about what may happen?

    It’s definitely some issue related to the NoMachine USB module and not to your USB devices. One of the ways that might fix this issue is to reinstall NoMachine software.

    Can you please make a few more tests:

    1. Do you see NoMachine USB drivers correctly in Devices Manager? Refer to Screenshot 1.

    2. Check does NoMachine Devices Service is running in Services? Refer to Screenshot 2.

    3. Following this instruction https://www.nomachine.com/DT10O00163#2 disable deleting session logs after session closing. Further, connect via NoMachine to a remote machine and open the USB Forwarding tab. Wait for a 1 minute, close session and send session logs as described in the link.

    AvatarGiorgi-G.
    Contributor

    Hi,

    Few steps that might help us to detect the issue.

    1. Try to connect some flash drive to your local Windows machine. Is it visible in the devices list?

    2. Do you use ASMedia USB Controller on your Win machines?

    3. Send us logs from your Win machine, how to collect them is described here: AR10K00697

    4. Can you please attach a screen of your NoMachine Window on the devices tab?

    5. Check, do you have any conflicting software installed on the machine?

    in reply to: NoMachine on Win10 platform keeps camera for good #26324
    AvatarGiorgi-G.
    Contributor

    Hi,

    We are not aware of a reported case when NoMachine has blocked someway usage of any Web Camera.

    However, to be sure I suggest temporarily disable (as described in article AR12O00955, need to disable as described in both (i) and (ii) points) NoMachine USB drivers.

    Additionally, I suggest to check do you have any NoMachine conflicting software installed on the same machine AR04Q01027?

    in reply to: Forwarding USB from local Windows to MacOS #26129
    AvatarGiorgi-G.
    Contributor

    Hi,

    The actual continuing of this post was in this thread https://forums.nomachine.com/topic/forwarding-ipad-connected-to-local-windows-to-macos-server

    In your case, you can try a few things.

    1. If possible connect from your Win client to any other remote machine to be sure that it’s not Windows related issue.

    2. Check, do you see on NM Menu -> Devices -> Connect a USB device, USB devices from both machines?

    3. To be sure that USB forwarding module works well on the remote (Mac) side please connect to Mac via NM, open NM Menu -> Devices -> Connect a USB device, after USB devices from both machines will appear, close NM menu (but not session) and open Terminal on Mac, run this command kextstat | grep com.nomachine and send output here.

     

    AvatarGiorgi-G.
    Contributor

    This issue is not device-related, it’s USB forwarding module related issue.

    It’s on the server (Mac) side, not on the Windows side. So there is no need to do anything on Win part.

    You need to uninstall NoMachine on Mac server, after installing it again and allow MacOS to install NoMachine Extensions. That should be done on Mac -> System Preferences -> Security & Privacy. The procedure is described step by step in the article I have sent you before.

    To not miss the Extension approving prompt by Mac, it’s better to open Mac -> System Preferences -> Security & Privacy -> General panel before you start installing NoMachine.

    AvatarGiorgi-G.
    Contributor

    Hi,

    First of all, it looks like you have old NoMachine installed on your machine. Please uninstall it and install the latest one.

    During the installation please take a look to allow all NoMachine System Extension installation. There is an article on how to do that.

    https://www.nomachine.com/AR01P00962

     

    AvatarGiorgi-G.
    Contributor

    Hi,

    The fact that Pendrive forwarding works means that the USB forwarding module of the NoMachine is installed well, with all dependency components.

    And as well as that, you can see forwarded devices in the Windows Device Manager, so this shows that it’s well connected to the remote machine.

    One of the reasons why it’s not being detected by the software is maybe the device drivers are not installed properly on the machine where you forward your device.

    Few more questions.

    1. Can you check whether connecting your device physically to the server (not client) and forwarding the device from the server host to the VM running on the same host actually works?

    2. Are your two machines located in one local network? What’s the ping time between them? In some hi-traffic devices timing of the network becomes very critical.

    3. There are two optical mouses in your window, have you tried to forward the other one? Did it work?

    4. Is there any chance to forward device to another Windows 10 PC (NOT VM), with installed software?

    Another recommendation it’s better to forward one device at a time (especially hi-traffic device) and if it fails (with a red sign near the device) restart both machines.

    in reply to: Forwarded USB device detected by Windows but not software #25681
    AvatarGiorgi-G.
    Contributor

    Hi,

    1. Can you please tell me what kind of devices you have forwarded?

    2. Is it possible to try to forward pendrive on mouse? The devices that work without additional software.

    3. Do you have installed virtio? https://pve.proxmox.com/wiki/Windows_VirtIO_Drivers

    4. Can you please send me screenshots from NM GUI with forwarded device and Devices Manager of server-side.

    Best.

    in reply to: No USB redirection on Ubuntu 18.04 #23956
    AvatarGiorgi-G.
    Contributor

    Hello!

    Did you follow the instruction about running make under su, not just “sudo make” ?

    Additionally, looks like binutils is missing on your system and needs to be installed.

    in reply to: Cannot forward a USB Mouse #23015
    AvatarGiorgi-G.
    Contributor

    Hi Jarf23,

    Based on the screenshot you have attached, I can conclude that the USB forwarding module is disabled on at least one of your machines.

    It can be done manually by user, or another reason can be some conflicting software detected on your machine\machines.

    To be more precise, can you please send the logs from both machines (Client and Server) to forum[at]nomachine[dot]com and I will try to find out the exact reason.

    How to collect the NoMachine log files: AR10K00697

    AvatarGiorgi-G.
    Contributor

    Thanks for reply,

    No there is no way to compile and install nxusb.ko without admin rights. You may ask your admin and pass him the article to do that.

    AvatarGiorgi-G.
    Contributor

    Hi,

    Please check whether the nxusb.ko kernel object is compiled on your machine. If not, you will need to compile it. Instructions for checking and ultimately compiling are available here: https://www.nomachine.com/AR12J00658

    There’s nothing else in the attachments that can help us unfortunately. Could you also please send us logs from server and client sides? https://www.nomachine.com/AR10K00697

    in reply to: Does NoMachine support local USB device? #21871
    AvatarGiorgi-G.
    Contributor

    For now we can say that you have passed point #1. And the reason why USB device forwarding doesn’t work is that nxusb.ko driver is compiled but not loaded. So you will not be able to forward devices from it or connect devices to that machine.

     

    It’s necessary to check and find one of two possible reasons why it’s not loaded. To that you need to have a root access. And also to fix it you will need to have root access.

    Here are instructions to find out why driver is not loaded:

    Run in terminal following commands:

    sudo insmod /usr/NX/bin/drivers/nxusb.ko

    after:

    tail /var/log/syslog 

    and send us output from terminal.

    in reply to: Does NoMachine support local USB device? #21857
    AvatarGiorgi-G.
    Contributor

    The command lsmod | grep nxusb returns nothing.

    Are you sure that before running that command you opened Devices -> Connect USB devices and waited before USB devices list will be loaded?

    About logs – we didn’t receive anything to forum@.

Viewing 15 posts - 1 through 15 (of 54 total)