Giorgi-G.

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Viewing 15 posts - 31 through 45 (of 147 total)
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  • Giorgi-G.
    Contributor

    Such behavior could have a place if any of the conflicting software is installed on the Windows machine How to handle possible conflicts between NoMachine USB module and third party drivers

    Giorgi-G.
    Contributor

    Hi,

    What OS and NoMachine versions are on your virtual machine?

     

    Giorgi-G.
    Contributor

    Hi,

    Once you are connected to the remote macOS do you see there both local and remote USB devices?

    Also, did you have checked this article about allowing NoMachine’s USB devices forwarding drivers to be loaded on macOS? https://knowledgebase.nomachine.com/AR01P00962

    Giorgi-G.
    Contributor

    Hi,

    Indeed, USB drivers seem not to be loaded.

    To see them in the General tab first is required to trigger their loading. For. that you can do two things:

    1. Open the General tab (as on the screenshot) and after connect via NoMachine to that machine and go to USB devices forwarding panel.

    or

    2. Run the following line in the terminal.

    sudo kextload /Library/Application\ Support/NoMachine/Extensions/nxusbvhci_11.0.kext/

    also please paste the output from that command to this topic.

     

    in reply to: USB extension popup not showing with macos 11.5 #34728
    Giorgi-G.
    Contributor

    Hi,

    Can you please run this command to load the driver?

    sudo kextload /Library/Application\ Support/NoMachine/Extensions/nxusbvhci_11.0.kext/

    If there are no errors after launching the command, please run this one and check if the driver is loaded

    sudo kextstat | grep nx 

    in reply to: Sharing iPhone from Win10 to AWS Mac instance #34578
    Giorgi-G.
    Contributor

    Hi, you have to open just one port 4000 (if a connection is via NX protocol). Opening 5041 port is not required.

    Have you tried to forward a simple USB device like USB flash drive or mouse to the same instance? Is it forwarded well?

    Giorgi-G.
    Contributor

    Hi,

    After plenty of tests, I can confirm that in the case of iPhone forwarding from Windows to macOS 11.4, the forwarded device shows up in the NoMachine with a green dot, but it does not show up on the remote macOS.

    Just only difference in our case and in your tests is that if after the restart, forward a simple USB device (mouse, USB disk) it is forwarded and shows up on the remote macOS. Worth noticing, if forward USB disk after iPhone forwarding, USB disk will also appear with a green dot, but will not appear on the remote macOS.

    The Trouble Report https://knowledgebase.nomachine.com/TR07S10310 for the issue with iPhone forwarding has been created.  Please use that link to monitor its status.

    Would it be possible to share, what service was used as a host for virtual macOS?

    Giorgi-G.
    Contributor

    Hi, can you please check, if when connecting from a MacOS to a Windows machine, does your screen looks like in the attached file (Local USB devices are not visible)? If you connect from Windows to Mac., will you see remote Mac’s USB devices in the USB devices window (look at the screenshot).

    Giorgi-G.
    Contributor

    Hi,

    Thank you for providing so detailed feedback and logs.

    We made some internal tests based on your logs report and will come back to you on Monday.

    Giorgi-G.
    Contributor

    Hi,

    That means that no device has been forwarded to the target machine. Most probably it’s caused by not loaded kext drivers that are required to forward USB devices.

    Please run this command when you have forwarded the device and see a green dot and send the output.

    sudo kextstat | grep nx

    Giorgi-G.
    Contributor

    Hi,

    Can you please run this command before forwarding the device, and after it is forwarded? Do you see any differences in the output?

    ioreg -p IOUSB

     

    Giorgi-G.
    Contributor

    Hi,

    The disk forwarding module is not related to the USB device forwarding.

    On Mac, if you missed the popup to accept drivers loading, that popup will not appear anymore. The best way is to run NoMachine, go to USB devices forwarding panel and after check the Security & Privacy panel. That panel should look like this:

     

     

    Another way to check that drivers are not loaded is to run the following command after opening the USB forwarding tab.

    sudo kextstat | grep nx

    If there are no lines with nxusb* that means that drivers definitely are not loaded.

     

    Giorgi-G.
    Contributor

    Hi,

    I do not see any devices on the remote side, usually, that happens in the case when NoMachine’s USB forwarding module is not well loaded and is followed by this error in the logs (on the remote Mac side):

    2660 174091 14:52:43 397.932 DeviceIoUsbUnixClient: ERROR! Could not start USB daemon.
    2660 174091 14:52:43 398.034 DeviceIoUsb: Error on initializing USB interface.

    Most probably, this error is caused because of a failure on loading the required by daemon kext files on Mac machine.

    Please take a look at this article: https://knowledgebase.nomachine.com/AR01P00962

    Also,  would be great if you can confirm that the simplest USB device forwarding (like a flash drive) also ends up with a failure.

     

    in reply to: USB device forwarding not working #33947
    Giorgi-G.
    Contributor

    Hi, could you please send the full log folder? It would be great if it also includes session logs.

    Also please check, if the Universal Serial Bus controller is present in Devices Manager?

     

    in reply to: USB device forwarding not working #33849
    Giorgi-G.
    Contributor

    Hi,

    Can you please attach logs from both machines to the topic?

    Also, please check if any conflicting software is installed on the machines? AR03R01080

Viewing 15 posts - 31 through 45 (of 147 total)