Giorgi-G.

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Viewing 15 posts - 31 through 45 (of 94 total)
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  • in reply to: Failed to connect the device iPhone #27093
    AvatarGiorgi-G.
    Contributor

    Hi,

    Today I have tried to forward my iPhone X and USB 2.0 flash drive, to remote Mac on MacInCloud. I have used the Dedicated Server plan, with closest to me servers.

    I have forwarded devices from MacOS Catalina and Windows 10.

    In both cases, I had two VM Virtual devices in my remote USB devices list. The fact, that you don’t have it means that NoMachine is not well installed on the remote machine.

    Try to uninstall it and after install again. During the installation pay attention to allowing all necessary rights for NoMachine components from Security Preferences.

    in reply to: Failed to connect the device iPhone #27075
    AvatarGiorgi-G.
    Contributor

    Hi,

    Can you please send me a screen of the USB Devices tab, with the forwarded device on the client.

    Btw, you use the “Dedicated Server” plan on MacInCloud?

    AvatarGiorgi-G.
    Contributor

    Hi,

    Looks like in point 1 was a typo. Please try this.

    "C:\Program Files (x86)\NoMachine\bin\nxservice32.exe" --usbport

    in reply to: Failed to connect the device iPhone #27016
    AvatarGiorgi-G.
    Contributor

    Hi,

    Can you please try to forward any other simple device like mouse, keyboard, or flash drive and check does it works?

    Have you tried to connect the iPhone to Catalina directly? Does it work?

    And what iPhone (iOS) you trying to forward?

    AvatarGiorgi-G.
    Contributor

    Hi,

    Can you please test these 2 things also?

    1. run Win command prompt (CMD) and run following command:

    C:\Program Files (x86)\NoMachine\bin>nxservice32.exe –usbport

    Paste the output here.

    2. Do you have a way to connect to another machine o try to find on what part USB forwarding is not working?

    AvatarGiorgi-G.
    Contributor

    Hi,

    based on provided logs I can say that the USB Forwarding module is disabled on your Windows machine.

    Few steps that might help us to detect the issue.

    1. Do you use ASMedia USB Controller on your Win machines? More details.

    2. Check, do you have any conflicting software installed on the machine?

    3. Send us logs from your Win machine, how to collect them is described here: AR10K00697

     

    AvatarGiorgi-G.
    Contributor

    Hi,

    If there are no devices visible it means that USB forwarding is disabled at least on one machine.

    Can you please do the following:

    1. Start session, go to USB devices forwarding tab, forward flash drive, wait 1 minute.

    2. Collect and send Windows client-side logs as described here https://www.nomachine.com/DT10O00163#2.3

    3. Collect and send Linux server-side logs as described here https://www.nomachine.com/DT10O00163#1.1

    4. Send logs from Windows part as described here: https://www.nomachine.com/AR10K00697

    5. Run in Linux terminal following command and copy here it’s output.

    lsmod | grep nxusb

    Please perform all these actions during a launched session and before devices forwarding restart both machines.

    They can be sent directly to forum[at]nomachine[dot]com making sure you use the topic title as the subject of your email.

    in reply to: NoMachine and XP-PEN Star03 V2 drawing tablet #26709
    AvatarGiorgi-G.
    Contributor

    Hi,

    There are two ways, how to use it.

    1. Use XP-PEN as a mouse and all its movements will be transferred to the remote machine just the same way as mouse works. You will not need to install any drivers on the server-side. But, you will not be able to use custom functionality of it.

    2. Forward XP-PEN from one of the client devices to the server device. In that case, you will need to install XP-PEN drivers on the remote machine and will be able to use its whole functionality. But, we didn’t test exactly that model in our labs, so we can’t guarantee that it will be fully compatible. If you are going to try, please inform us about the results. This mode may not work well if you will have connected two devices from each session.

    Additionally, in the second mode, we have tested various Wacom tablets (including Intuos) and they were working fine.

    AvatarGiorgi-G.
    Contributor

    Hi,

    Just to be sure, on both sides you use Windows OS, right?

    No device in the NoMachine USB Forwarding panel means that USB forwarding is disabled at least on one machine. Some of the conflicting Softwares may be installed on your machine, please check it here AR04Q01027. Especially pay attention to ASMedia USB Controller, you can read more here TR12O08331

    Can you please send us logs from both machines? How to collect the NoMachine log files: AR10K00697

    in reply to: Not able to connect the local USB to remote #26649
    AvatarGiorgi-G.
    Contributor

    Hi,

    Can you please do the following:

    1. Start session, go to USB devices forwarding tab, forward flash drive, wait 1 minute.

    2. Collect and send Windows client-side logs as described here https://www.nomachine.com/DT10O00163#2.3

    3. Collect and send Linux server-side logs as described here https://www.nomachine.com/DT10O00163#1.1

    4. Send a screenshot of the NoMachine -> USB devices forwarding tab.

    5. Send logs from Windows part as described here: https://www.nomachine.com/AR10K00697

    Please send logs during a launched session and before devices forwarding restart both machines. They can be sent directly to forum[at]nomachine[dot]com making sure you use the topic title as the subject of your email.

    in reply to: Not able to connect the local USB to remote #26619
    AvatarGiorgi-G.
    Contributor

    Hi,

    Can you please tell us the following information:

    1. What OS you use on the client (local) and server (remote) machines?

    2. Do you use a USB 2.0 flash drive or USB 3.0 flash drive?

    3. Did you able to forward any other device from local to remote machines?

     

    AvatarGiorgi-G.
    Contributor

    Hi,

    1. Can you please specify the model of your controller?

    2. In the NoMachine USB forwarding tab, do you see other USB devices on both sides (local and remote)? Screen from the Devices tab will be highly appreciated.

    AvatarGiorgi-G.
    Contributor

    Hi,

    Logs show up that USB forwarding was working till 17.03.2020. Last time USB forwarding service was stopped at 17.03.2020 14:57:31 and after it didn’t start. Any ideas about what may happen?

    It’s definitely some issue related to the NoMachine USB module and not to your USB devices. One of the ways that might fix this issue is to reinstall NoMachine software.

    Can you please make a few more tests:

    1. Do you see NoMachine USB drivers correctly in Devices Manager? Refer to Screenshot 1.

    2. Check does NoMachine Devices Service is running in Services? Refer to Screenshot 2.

    3. Following this instruction https://www.nomachine.com/DT10O00163#2 disable deleting session logs after session closing. Further, connect via NoMachine to a remote machine and open the USB Forwarding tab. Wait for a 1 minute, close session and send session logs as described in the link.

    AvatarGiorgi-G.
    Contributor

    Hi,

    Few steps that might help us to detect the issue.

    1. Try to connect some flash drive to your local Windows machine. Is it visible in the devices list?

    2. Do you use ASMedia USB Controller on your Win machines?

    3. Send us logs from your Win machine, how to collect them is described here: AR10K00697

    4. Can you please attach a screen of your NoMachine Window on the devices tab?

    5. Check, do you have any conflicting software installed on the machine?

    in reply to: Forwarding USB from local Windows to MacOS #26129
    AvatarGiorgi-G.
    Contributor

    Hi,

    The actual continuing of this post was in this thread https://forums.nomachine.com/topic/forwarding-ipad-connected-to-local-windows-to-macos-server

    In your case, you can try a few things.

    1. If possible connect from your Win client to any other remote machine to be sure that it’s not Windows related issue.

    2. Check, do you see on NM Menu -> Devices -> Connect a USB device, USB devices from both machines?

    3. To be sure that USB forwarding module works well on the remote (Mac) side please connect to Mac via NM, open NM Menu -> Devices -> Connect a USB device, after USB devices from both machines will appear, close NM menu (but not session) and open Terminal on Mac, run this command kextstat | grep com.nomachine and send output here.

     

Viewing 15 posts - 31 through 45 (of 94 total)