Giorgi-G.

Forum Replies Created

Viewing 15 posts - 121 through 135 (of 136 total)
  • Author
    Posts
  • in reply to: Windows 10 Host – USB not working #18355
    Giorgi-G.
    Contributor

    Hi,

    Can you please check if this file exists?

    C:\ProgramData\NoMachine\var\log\nxusb.log

    And if exists – what it contains?

    in reply to: Ubuntu 16.04.3 LTS forwarding USB to Mac OSX #17849
    Giorgi-G.
    Contributor

    Hi,

    it is likely that you have an issue with nxusb.ko kernel module on the Linux side.

    There are 2 possible options.

    1. nxusb.ko kernel module was not compiled, because of the absence of the Linux headers package.

    This article will help you to resolve that issue https://www.nomachine.com/AR12J00658

    2. nxusb.ko kernel is not loaded because it needs to be signed on some machines.

    Detailed article about this is here https://www.nomachine.com/AR05O00929

     

    in reply to: Ubuntu 16.04.3 LTS forwarding USB to Mac OSX #17797
    Giorgi-G.
    Contributor

    Hi,

    For current release USB forwarding on MacOSX 10.13.2+ is disabled. It will be officially enabled in an upcoming maintenance release.

    For now you can use a workaround that will allow you to use USB forwarding on your machines.

    Please open file /Applications/NoMachine.app/Contents/Frameworks/scripts/restricted/nxusb.sh as a root user.

    Find here this line

    >”$systemVersion” == “10.13.1”

    and change it to

    “$systemVersion” == 10.13*

    NOTE. Be careful, in changed line I remove “” from version number.

    Save changes and restart MacOSX machine.

    in reply to: Unable to print to local USB printer #17759
    Giorgi-G.
    Contributor

    Hello,

    Can you please reproduce two different tests with restarting both machines between them?

    Test 1: Try to forward your printer from Devices -> Connect a Printer.

    Test 2: Try to forward your printer from Device -> Connect USB device.

    Short instruction how to collect logs https://www.nomachine.com/DT10O00163

    NOTE 1. Please collect SESSION logs before closing session (before closing the NoMachine Player window).

    NOTE 2. Please make sure the clocks are synchronized on the machines. it’s important for us to have the same time on both machines.

    in reply to: USB forwarding of iPhone to Mac OS 10.13.1 not working #17642
    Giorgi-G.
    Contributor

    Hi,

    We checked this case, and find out that usb forwarding is not working with iOS 11+. We have opened a Trouble Report about this, and will try to fix it asap. If want, you can subscribe to this TR and will get notification, when it will be fixed.

    https://www.nomachine.com/TR02P08413

    in reply to: USB forwarding of iPhone to Mac OS 10.13.1 not working #17586
    Giorgi-G.
    Contributor

    Hi,

    Can you please tell me what iPhone you try to share and what version of iOS is installed here?

    And also, what is your laptop hardware (screen of window “About This Mac”) ?

    in reply to: Shared iPhone device not displaying on Mac #17433
    Giorgi-G.
    Contributor

    We forwarded iPhone from Windows 10 to Mac 10.12.6 in our lab without any issues.

    I can suggest you to update iTunes to latest version, or reinstall it if it’s already latest version installed.

    Note that before forwarding you need to connect your iPhone to Windows and authenticate it from iPhone. And only after that try to forward if with NoMachine.

    Try connecting your iPhone to Windows where you have iTunes installed. Afterwards uninstall iTunes from Windows. Then forward your iPhone via NoMachine.

    Also please try forwarding any another USB device (i.e. Flash Drive) to your Mac to be sure that forwarding works well on your machines.

     

    in reply to: NoMachine caused intermittent network issue? #17348
    Giorgi-G.
    Contributor

    What type of Ethernet card you use on this PC? Maybe it’s USB Ethernet adapter?

    in reply to: Unable to print to local USB printer #17247
    Giorgi-G.
    Contributor

    To be able to investigate this issue we need to ask a few more questions.

    1. Have you tried to share any USB flash drive from Devices -> Connect a USB Device menu? Any problems there?

    2. Are all necessary drivers and services for DYMO LabelWriter 450 printer installed on both machines?

    3. Have you tried to print something from notepad on the server?

    4. Have you tried to connect your printer directly to the client and print?

    5. Is the printer connected to USB 3.0 port or to USB 2.0?

    in reply to: Redirecting a scanner from Raspberry Pi3 to Windows 7 #17142
    Giorgi-G.
    Contributor

    Hello,

    We make tests on our machines with printer\scanner sharing and it works very well.

    For now we can suggest to try few things:

    1. Completely uninstall NM from both machines.

    2. Install latest NM version on both machines NoMachine 6.0.66

    3. Try to share any another USB device i.e. USB flash drive.

    Also please provide us some info about kernel version on Raspberry Pi.

    in reply to: Redirecting a scanner from Raspberry Pi3 to Windows 7 #16367
    Giorgi-G.
    Contributor

    Dear Sebastian,

    If your Canon LiDE 60 Scanner is visible on your RPI 3 as a common USB device, it can be forwarded with help of USB forwarding that will be available in RPI packages in version 6.0 – coming soon.

    Best Regards,
    Giorgi

    in reply to: NoMachine client blocks VirtualBox USB #16203
    Giorgi-G.
    Contributor

    Hello,

    In that case you can disable NoMachine USB driver on Windows.
    It will allow you to keep using NoMachine as long as the USB driver is disabled.

    To do that, just follow next steps:

    1) First step is to remove all devices:
    a) Run the device manager: Control panel -> Device Manager
    b) Uninstall all “NoMachine USB Stub” devices if they exist.
    c) Uninstall all “NoMachine USB Host Adapter” devices if they exist.

    2) Second step is to remove all drivers:
    a) Run console with administrator rights:
    Menu start -> Run -> cmd -> Right click -> Run as administrator
    b) Run the Windows sc.exe tool from console:
    > sc stop nxusbf
    > sc stop nxusbh
    > sc stop nxusbs
    > sc stop nxusbd

    > sc delete nxusbf
    > sc delete nxusbh
    > sc delete nxusbs
    > sc delete nxusbd

    Note: when given service doesn’t exist yet, sc tool returns error 1060, which is not an error in this case.

    3) Third step is to unregister “NoMachine USB Hub Filter”
    a) Open Windows registry:  Menu start -> Run -> regedit
    b) Find the following registry key in the tree on the left:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\36fc9e60-c465-11cf-8056-444553540000
    c) Find UPPERFILTERS variable on the right side.
    Note: it should contain list of registered filters, but maybe it’s empty if no filter is registered.
    Edit UPPERFILTERS variable and remove entries containing nx prefix (e.g. “nxusbf”) if they exist.
    d) Reboot the machine.

    Best Regards.

    in reply to: Failed to connect the device iPhone #16186
    Giorgi-G.
    Contributor

    Hello,

    Unfortunately this workaround cannot help on Sierra.

    On most recent versions, MacOSX implements a new way to manage USB devices
    and the current version of NoMachine USB drivers is not suitable for that.

    The new USB drivers, ready for Mac 10.11 and later, will be available with the
    incoming major version, NoMachine v.6.

    This TR (https://www.nomachine.com/TR09M06042) is about your issue and you can subscribe to it. You will be notified when it will be fixed.

    Best regards.

    • This reply was modified 4 years, 1 month ago by Britgirl.
    • This reply was modified 4 years, 1 month ago by Giorgi-G..
    • This reply was modified 4 years, 1 month ago by Giorgi-G..
    in reply to: Continuous USB issues – Windows 10 x64 #15879
    Giorgi-G.
    Contributor

    Hello,

    As I see you have two problematic issues – one is with NoMachine USB sharing driver (nxusbf.sys) and another one is with VIA Labs VL810 USB 3 Hub driver (vl810filter.sys). Maybe they are correlated somehow.

    For resolve this I can offer few things to do

    1. Update driver for V810 controller driver
    2. Try to disconnect this hub (if possible) from your machine and check again
    3. Try to disable USB sharing of NoMachine – https://www.nomachine.com/TR01N06385

    Additionally want to say that the current version 5.3 still has an old version of drivers for USB sharing. We are aware that these drivers may cause issues with some operating systems and hardware. We will provide an up-to-date version of USB drivers with the incoming v. 6 (which should be released soon). Once available, we expect that upgrading to v. 6 will help to solve also your issue.

    Regards.

    in reply to: No USB devices listed on Windows 10 client #15877
    Giorgi-G.
    Contributor

    Hello,

    The current version 5.3 still has an old version of drivers for USB sharing. We are aware that these drivers may cause issues with some operating systems and hardware. We will provide an up-to-date version of USB drivers with the incoming v. 6 (which should be released soon). Once available, we expect that upgrading to v. 6 will help to solve also your issue.

    Regards.

Viewing 15 posts - 121 through 135 (of 136 total)