Haven

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Viewing 15 posts - 61 through 75 (of 96 total)
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  • in reply to: Enable Session Shadowing on iMac #6327
    AvatarHaven
    Contributor

    Hello Ravi,
    We will need debug NoMachine server logs to investigate further. Please follow the instructions here:
    https://www.nomachine.com/AR07K00677
    Send them to issues[at]nomachine[dot]com

    After enable debug logs on problematic machine please execute:
    /etc/NX/nxserver --restart
    and after that try to reproduce the issue.

    Additionally please provide files from the server machine:

    /Applications/NoMachine.app/Contents/Frameworks/etc/server.cfg
    /Applications/NoMachine.app/Contents/Frameworks/etc/node.cfg
    in reply to: Enable Session Shadowing on iMac #6279
    AvatarHaven
    Contributor

    hello ravikanthuppu,
    Please check the following keys:

    VirtualDesktopSharing
    PhysicalDesktopSharing

    in file:
    /Applications/NoMachine.app/Contents/Frameworks/etc/server.cfg

    Both keys should be enabled to provide access to physical session.

    in reply to: No Available Session on this Server #6228
    AvatarHaven
    Contributor

    Hello bmanning81,
    We will need debug NoMachine server logs to investigate further. Please follow the instructions here:
    https://www.nomachine.com/AR07K00677
    Send them to issues[at]nomachine[dot]com

    Please execute:
    /etc/NX/nxserver --restart
    before reproducing the issue.

    • This reply was modified 6 years ago by AvatarHaven.
    AvatarHaven
    Contributor

    Hello Maurice,
    Thank you for your logs. We found that we the problem lies with
    connecting NX application directly to session display. We need
    NX application working directory to investigate further.

    The logs are stored in /sdcard/.nx directory. Extracting logs
    mostly depends from tools installed on the device. You can enter
    in the last R- directory under /sdcard/.nx and for example share
    the files, or compress the directory and share the archive

    in reply to: Getting server side H264 going #6083
    AvatarHaven
    Contributor

    Hello vstubbs,
    Thank you for sending the logs. We found serious issues with installation reported from both machines. Some of them are:

    Subscription file /usr/NX/etc/server.lic has wrong permissions. Correct permissions are 0400
    Cannot open lock file '/usr/NX/etc/nodes.db.lock': Permission denied
    Initialization: Cannot open file /usr/NX/etc/server.cfg: No such file or directory

    We suggest to uninstall NoMachine software, remove the /usr/NX/ directory and proceed with a fresh install.

    AvatarHaven
    Contributor

    Hello Maurice,
    Thank you for your logs. Unfortunately I did not find where exactly issues is.

    To investigate further, the nxagent directory is required. Please go back to
    previous debug logs request and before reproducing the issue make sure that
    key ‘SessionLogClean’ is set to 0 in node.cfg. In your <home directory>/.nx/
    directory will appear directories with name beginning with: T-C-.

    Than please send full set of logs to issues[at]nomachine[dot]com again.

    AvatarHaven
    Contributor

    Hello jxg134630,
    It is not possible to reboot multi-node server machine without disconnecting users. But if session was created on the remote node machine then user will be able to reconnect to the session after reboot.

    in reply to: Enable guest access to NoMachine Terminal Server Node #5991
    AvatarHaven
    Contributor

    Hello joe.gly,
    We have identified this issue and have opened a Trouble Report:
    https://www.nomachine.com/TR01M04875

    As a temporary workaround please remove your remote node and add it again:

    /etc/NX/nxserver --nodedel <remote node>
    /etc/NX/nxserver --nodeadd <remote node>
    in reply to: NX node: set bind/connect ip #5982
    AvatarHaven
    Contributor

    Hello ponch,
    NoMachine require associating local IP address 127.0.0.1 with localhost hostname.
    Please check if you can (temporarily) set the value for localhost to ‘127.0.0.1’ in ‘/etc/hosts’ file on the troublesome server.
    Then after restart of nxserver it should be possible to establish sessions.

    If the issue persists please gather debug information following the instructions here:
    https://www.nomachine.com/AR07K00677
    Send them to issues[at]nomachine[dot]com with your ‘/etc/hosts’ file.

    AvatarHaven
    Contributor

    Hello maurice,
    We will need debug NoMachine server logs to investigate further. Please follow the instructions here:
    https://www.nomachine.com/AR07K00677
    Send them to issues[at]nomachine[dot]com

    in reply to: Enable guest access to NoMachine Terminal Server Node #5949
    AvatarHaven
    Contributor

    Hello joe.gly,
    We have identified the issue and have opened a Trouble Report:
    https://www.nomachine.com/TR01M04838
    Please also check the latest release. A patch was included.

    in reply to: Can't connect. Error is 110: Connection timed out #5833
    AvatarHaven
    Contributor

    Hello dhfx,
    To investigate further we need output of command:
    /etc/NX/nxserver --history
    and debug logs gathered by following the instructions here:
    https://www.nomachine.com/AR07K00677
    Send them to issues[at]nomachine[dot]com

    Please execute:
    /etc/NX/nxserver --restart
    before reproducing the issue.

    • This reply was modified 6 years, 1 month ago by AvatarHaven.
    AvatarHaven
    Contributor

    hello omsi,
    Attached logs show issue with NoMachine license but not on machine that you are trying to connect to, but on local host.

    You can verify this issue by executing:
    nxserver.exe –subscription
    nxserver.exe –version

    If you need some help with finding the reason of that issue send us logs from local machine. Please follow the instructions here:
    https://www.nomachine.com/AR07K00677
    Send them to issues[at]nomachine[dot]com

    About the issue with connecting to remote machine:
    NoMachine nxplayer failed to connect to ’5.9.39.150′ and returns error: Connection timed out. It could be due to issue with accessing port 4000 on that machine. In this case you should check router configuration if port 4000 is forwarded to the proper machine.

    in reply to: Cannot connect to remote Windows 7 machine #5694
    AvatarHaven
    Contributor

    The NoMachine server logs from Windows would be useful.
    Please follow the instructions here:
    https://www.nomachine.com/AR07K00677
    Send them to issues[at]nomachine[dot]com

    It seems to be the same issue already reported in this TR: https://www.nomachine.com/TR10L04643.

    You can sign up to receive notification of the patch when it is released (most likely in the next update).

    in reply to: Login as a guest user #5617
    AvatarHaven
    Contributor

    Hello PPG2014,
    you can add this rule by executing one of those commands:
    /etc/NX/nxserver --ruleadd --class feature --type enable-guest --value yes
    or
    /usr/NX/bin/nxserver --ruleadd --class feature --type enable-guest --value yes

    Command must be executed as administrator. So execute this from root account or add sudo on the beginning.

Viewing 15 posts - 61 through 75 (of 96 total)