hawk

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Viewing 15 posts - 1 through 15 (of 27 total)
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  • in reply to: NoMachine 6.8.2 for Mac is now available #25232
    Avatarhawk
    Contributor

    @rshuck Can you try new version 6.9.2 available on http://www.nomachine.com?
    If this will not help we will prepare another package with debug for you.

    in reply to: Cannot install latest version (6.9.2.1) on Ubuntu 16.04 #25224
    Avatarhawk
    Contributor

    Unfortunately we will need some additional information. Those should tell us where the real problem is. Please collect /usr/NX/var/log/nxinstall.log and /usr/NX/var/log/nxupdate.log (if it exist) files. Output from commands ls -ltr /usr/NX/etc/ and uname -a will be very useful. Send those information to forum[at]nomachine[dot]com, please.

    in reply to: NoMachine 6.8.2 for Mac is now available #24701
    Avatarhawk
    Contributor

    @rshuck We’re still investigating and will update the topic as soon as we can.

    in reply to: NoMachine 6.8.2 for Mac is now available #24591
    Avatarhawk
    Contributor

    @rshuck We’ve prepared a package with debug. Package will be passed to you by a private message. Please update your existing NoMachine installation, collect file /Library/Application\ Support/NoMachine/var/log/nomachine_preinstall_logs.log and send those to forum[at]nomachine[dot]com, please.

    Additionally we have a method to install NoMachine package directly from the command line. You can find instructions in article.

    in reply to: NoMachine 6.8.2 for Mac is now available #24538
    Avatarhawk
    Contributor

    @rshuck Please check md5 sum of your downloaded nomachine package. You can do this by command md5 <location of your package> from your terminal (for example: md5 ~/Downloads/nomachine_6.8.2_1.dmg) and compare it to md5 sum from our site (f5804414e2fe7b820437c90edc4012ff).

    Please check also if package is not blocked because of downloading it from internet. You can do this in “System Preferences -> Security and Privacy -> General” by allowing NoMachine.pkg to open and try to install it again.

    in reply to: NoMachine 6.8.2 for Mac is now available #24532
    Avatarhawk
    Contributor

    @rshuck unfortunately we will need some additional information. Those should tell us where the real problem is. Please collect /Library/Application\ Support/NoMachine/var/log/nxinstall.log and /Library/Application\ Support/NoMachine/var/log/nxupdate.log (if it exist) files and send those to forum[at]nomachine[dot]com, please.

    in reply to: How to setup for Alpine Linux #23180
    Avatarhawk
    Contributor

    Hello,

    We test NoMachine with many flavours of Linux, there are hundreds out there, unfortunately we can’t test with all of them ūüôā

    The main reason is that Alpine Linux is shipped with musl instead of glibc. We are trying to figure out if there are more problems with it and checking if it’s possible to run NoMachine on Alpine at this time

    Also we will need some additional information. Please collect /usr/NX/var/log/nxinstall.log and /usr/NX/var/log/nxupdate.log (if it exist) files, send those information to forum[at]nomachine[dot]com, please.

    Avatarhawk
    Contributor

    Hello,
    For now there is an option to disable installation of nxusb drivers by installation from CMD only. We are planning to add skipping installation for other drivers in the future.

    To install NoMachine without nxusb drivers you need to install it from windows command line with additional parameter¬†/usbinstall=”0″.

    For example:

    nomachine-packageName_packageVersion.exe /usbinstall=”0″ /silent

    or:

    nomachine-packageName_packageVersion.exe /usbinstall=”0″ /verysilent

    You can find complete guide of installing and uninstalling NoMachine from command line here: https://www.nomachine.com/AR07K00682

    You can also uninstall and disable nxusb drivers on existing NoMachine: https://www.nomachine.com/AR12O00955

    • This reply was modified 7 months ago by Avatarhawk.
    in reply to: How to remove “other user” in login screen #21927
    Avatarhawk
    Contributor

    Hello,
    NoMachine creates a hidden account, the nx user, used for internal operations of the NoMachine server only. This user, however, should not appear in the list of available users on login screen, as it’s hidden. It cannot be used to log-in to the Mac also.¬† We cannot disable “Other Users” option in NoMachine installation process but you can do it yourself by using command in your terminal.
    To disable “Other Users” option please type:
    sudo defaults write /Library/Preferences/com.apple.loginwindow SHOWOTHERUSERS_MANAGED -bool FALSE

    If you want to enable it back use:
    sudo defaults write /Library/Preferences/com.apple.loginwindow SHOWOTHERUSERS_MANAGED -bool TRUE

    However we think that ‘nx’ user on the list in “Users and Groups” preferences need more investigation and we will take a look what we can do with it.

    in reply to: Turn off auto-update #21341
    Avatarhawk
    Contributor

    Hi, there are two ways to disable automatic update in NoMachine.

    One way is to edit¬†/Library/Application\ Support/NoMachine/var/db/update file. Just change number in second section to 0.¬†You can do this by running command:¬†sudo sed -ie ‘s/:[0-9]*:/:0:/‘ /Library/Application\ Support/NoMachine/var/db/update¬†from your terminal.

    Second way is to open Server Preferences -> Updates from your NoMachine Player Settings and uncheck Automatically check for updates checkbox.

    • This reply was modified 11 months, 1 week ago by Avatarhawk.
    in reply to: Trouble installing NoMachine on Ubuntu #18611
    Avatarhawk
    Contributor

    Unfortunately we will need some additional information. Those should tell us where the real problem is. Please collect /usr/NX/var/log/nxinstall.log and /usr/NX/var/log/nxupdate.log (if it exist) files, send those information to forum[at]nomachine[dot]com, please.

    Additionally we will need full name of NoMachine package which you are trying to install, information if you are installing NoMachine from terminal command or by double-clicking the package and which architecture of Ubuntu you have installed.

    in reply to: Updating never finishes #18307
    Avatarhawk
    Contributor

    Hello, we are not able to reproduce the problem. To investigate this we need software update logs.

    To collect logs fom software update you need to enable “Don’t delete logs on exit” in “Player Preferences” -> “Privacy” and then he need to try reproduce the error, if error will reproduce we need logs from /Users/<user>/.nx directory.

    To properly collect those logs you can take a look on this article https://www.nomachine.com/DT04M00076#6

    in reply to: NoMachine 6.0.78 is available for download #17491
    Avatarhawk
    Contributor

    Thank you for reporting this problem. We fixed this issue immediately on our update servers and opened a Trouble Report to track this issue: https://www.nomachine.com/TR08N07156. To fix unsigned files we strongly recommend to update your existing installation by installing NoMachine 6.0.78 package from our website (even if you have this version already).

    Avatarhawk
    Contributor

    Thank you for reporting this problem. We have opened a Trouble Report to track this issue: https://www.nomachine.com/TR11O08293. To let the installation complete without errors please temporarily change name or backup and remove “/etc/lsb-release” file (it can be restored after installation/update of NoMachine) as the user “jayltee” instructed.

     

    To be notified when the fix is released, you may register to the ‘Notify me when the TR is closed’ option.

    in reply to: Enterprise client 5+6 on same machine #16834
    Avatarhawk
    Contributor

    Hello,

    Unfortunately NoMachine does not support two different versions of NoMachine Enterprise Client installed on one Windows. It will automatically find and update existing NoMachine.

Viewing 15 posts - 1 through 15 (of 27 total)