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More information: downgrading gdm to 3.34 restores the ability to remote to a machine on the login screen. This is likely a temporary workaround. Still very interested if the logs point to a better solution.
Thank you that worked! it seems that I some how messed up the install when I did that last update. The clean install fixed it. Should have tried that first. Thank you again for a great product and for letting us us home users use if for free! I would not help my mother without you!
The log files are too large to send via email. Do you have a dropbox or similar service I can use?
Thank you
I reviewed the output from the two commands you suggested, and it seems that I am not in the appropriate group. The machine is pretty locked down by our IT department. I was able to run the client by following the instructions on making it portable, but alas I am still not able to connect. I suspect it is a firewall issue on my end. I will try one last thing using an ssh tunnel, but I’m not holding my breath.
Thanks for the assistance but at this point I do think its all on my end
Thank you, yes I have the latest client version from the website, and I am logging in as a domain user
Thank you! Editing the DisplayServerExtraOptions and the PAM config in from su to system-login fixed the issue. You are awesome, Wayland is now working again.
Thank you for getting back to me so quickly.
distro: Arch
kernel: 5.3.1
video card: Radeon R7 240 (MSI)
other info: using opensource drivers, DE Gnome 3.34I have access to the server, when screen is locked and blank, when I try to connect with NoMachine I see a white screen on the client. Nothing happens on the server the screens remains blank. I can wake the server with its keyboard or mouse and the screen opens to the lock screen, which then comes up in the client as well. At this point I can interact with the server again from the client.
I am having a similar issue with the latest gnome release, using opensource ati drivers. if the computer screen powers off or goes blank nomachine is unable wake up the display and I see only a white screen on the remote side. This only happens with Wayland, If I disable Wayland the display wakes up as expected. Also this only became an issue with the most recent release of gnome 3.34, it was not an issue with gnome 3.32. I would prefer to use Wayland so I hope this can be fixed in a future release. Happy to include any logs which may be helpful or do further testing
Thank you Mth, at least I feel better that it is not some NoMachine issue that causing the problem. The problem does not seem to be connected with a service. Ordinarily I don’t connect to any unless I need to and then it’s usually only the drive for a short period of time. I suspect it is a connection problem with my mother’s ISP. I’ll have to trouble shoot that the next time I am there.
Thank you again for all your help
I reproduced the error again this morning and I am sending the server and client logs.
Thank you again for your help with this issue
Thank you, on the client side the screen becomes unresponsive for a couple of seconds and then I get the “spinning wheel” and eventually I get a time out error.
I will reproduce the error again and generate regenerate both the server and client logs and send them to you again. Of note the error happens regardless of of the client host. I was on the machine this morning from a mac on a different network and got the same error.
I send the log files today. Sorry it took me several days to get back to this, things got busy at work and I was unable to log into this machine to reproduce the issues until now.
Thank you for reviewing the log files, hopefully something will reveal itself.