og00r

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Viewing 15 posts - 1 through 15 (of 69 total)
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  • in reply to: Desktop is not shared #33117
    Avatarog00r
    Contributor

    It looks like there could be some problem with audio interface and it crash. Did you change anything recently related to audio interface?
    Could you try to disable audio?
    To do this please edit as admin file:

    C:\Program Files (x86)\NoMachine\etc\node.cfg

    Find line:
    AudioInterface
    Uncomment it if it is commented already and set disable:
    AudioInterface disable
    Then restart NoMachine.

    in reply to: Desktop is not shared #33042
    Avatarog00r
    Contributor

    @paranoidroid
    Yours db looks ok, so the problem is somewhere else. I saw your logs but they are only from ProgramData directory and we need also enabled logs from

    C:\Users\%USERPROFILE%\.nx\

    You can enable logs manually, and then restart NoMachine with command

    nxserver --restart

    started in cmd which is run as Admin in directory

    C:\Program Files (x86)\NoMachine\bin\

    You can also enable logs with a command from cmd
    https://knowledgebase.nomachine.com/DT10O00163#1.5
    here is an article explaining how to do it, and then also restart NoMachine.

    Then you need to gather logs, I prefer the method described here:
    https://knowledgebase.nomachine.com/DT10O00162#1

    Important for me are logs:
    %USERPROFILE%\.nx
    because looks like on your machine node is started but it closes immediately.

    in reply to: Desktop is not shared #33036
    Avatarog00r
    Contributor

    @mymachines
    Looks like the update went wrong on your installation.
    There are a few options:
    1) Reinstall NoMachine:
    -Simply remove NoMachine, restart the machine, install a new one and restart the whole computer should help.

    2) Check if the file:

    C:\Program Files (x86)\NoMachine\etc\nodes.db

    exists. (if there is nodes.db.backup or .orig, simply rename it and continue)
    If yes, then run “cmd” as Administrator, go to directory:

    C:\Program Files (x86)\NoMachine\bin\

    and run

    nxserver --updatedb

    and then

    nxserver --restart

    3) If the above file does not exist
    then run “cmd” as Administrator
    go to directory

    C:\Program Files (x86)\NoMachine\bin\

    and run debug command

    nxserver --addtoredis

    and then

    nxserver --restart

    in reply to: Desktop is not shared #32940
    Avatarog00r
    Contributor

    Could you please send us the file:
    C:\Program Files (x86)\NoMachine\etc\nxdb
    from that Windows?

    It will help with the investigation. Thanks!

    in reply to: Server does not start #32494
    Avatarog00r
    Contributor

    The logs don’t indicate anything odd. If we send you special packages with added debug, would you test it and send us result?

    in reply to: Server does not start #32332
    Avatarog00r
    Contributor

    Please check in the process explorer if it is running nxservice.exe or nxservice64.exe also check if in task manager in tab “services” nxservice is running.

    If all the above are running please enable logs one more time and send them on the forum. To do that you need to follow the instructions here: How to gather debug logs for support requests.
    I guess there is no problem with the license reading but I don’t see if the main server is starting (you send disabled logs and they don’t tell much).

    Thanks!

    in reply to: Server does not start #31829
    Avatarog00r
    Contributor

    I received only logs from client side, after reinstall. But there is error:

    Failing reason is ‘The remote host ‘192.168.1.102’ refused to establish a network connection on port ‘4000’. Please verify that NoMachine is correctly installed and listening on the port where you are trying to connect, and that incoming traffic is not being blocked by a firewall or NAT.’.

    are able to ping that machine (192.168.1.102) from one where nxclient is?
    Are you sure that ports 4000 and 4001 are open in firewall? Or they are forwarded in dynu dns?

    Avatarog00r
    Contributor

    Could you try to change the path in key UserNXDirectoryPath in node.cfg to some directory where everybody has access? Could be something temporary as /tmp/

    Second question is, are you using AD domain? Or is it some kind of LDAP configuration?
    How it is configured?
    Could you try to provide login in the format:
    DOMAIN\username

    in reply to: Windows domain problem #31793
    Avatarog00r
    Contributor

    Could you please also upload log files from that redirected path?
    Also is there any nx logs (.nx) in user STAFF/myair (for example) home directory?
    I am missing files from his side, as it looks until that moment everything works ok, something is wrong on their side, and such logs should be in redirected path or in that user home directory.

    in reply to: Windows domain problem #31703
    Avatarog00r
    Contributor

    I saw some problems with domain users home directory:
    3360 7248 11:28:15 542.364 HostHomeDirGet: ERROR! Cannot retrieve home directory for user ‘TD-EF\myair’.

    could you try change path in key UserNXDirectoryPath in node.cfg to some directory where everybody got access? Could be something temporary as C:\tmp\

    And if problem persist we would need more information like:
    – is every user affected?
    – at what step it crashes? After login?
    – do you using nfs drive maybe?

    in reply to: Server does not start #31652
    Avatarog00r
    Contributor

    Ok, looks like some problem with starting the main process, as I do not see any logs from it on restart.
    I guess you restarted already the whole machine a few times and it still happens. Could you try to make a fresh install?
    Delete C:\Program Files (x86)\NoMachine after uninstall. Then reinstall again without activating licenses (they should be activate since installation).
    Also, ensure that the computer is correctly restarted after the installation process.
    Are you using some external firewall/antivirus which could block NoMachine processes?

    Did you forward correct ports in that Dynu DNS?
    Here is an article with the ports NoMachine needs:
    https://www.nomachine.com/AR01L00770

    Did you try back to setup without Dynu?

    in reply to: Server does not start #31605
    Avatarog00r
    Contributor

    Ok thanks for last outputs.
    As I’m trying reproduce issue, but please in meantime paste here output of:
    nxserver –subscription run also in cmd as admin.
    nxserver –version run also in cmd as admin.

    and paste yours server.lic if possible. As it looks like problem with get correct product id from it.

    in reply to: Server does not start #31606
    Avatarog00r
    Contributor

    I hope that you restarted whole operating system after installation?

    in reply to: Can’t connect. Fails after create new message prompt #31480
    Avatarog00r
    Contributor

    Could you try my solution from this post:

    Cannot get output for command: evalsha after resending

    that one with sudo /etc/NX/nxserver –updatedb
    or
    with fresh reinstall and remove /usr/NX

    If nothing helps, please let me know.

    in reply to: Server does not start #31479
    Avatarog00r
    Contributor

    Are you sure that NoMachine nxserver is not running? I see some nxserver process in process explorer.

    But lets find out:
    1) Open cmd as admin.
    2) go to C:\Program\ Files\ (x86)\NoMachine\bin
    3) run command “nxserver –status”
    4) if it is disabled then run “nxserver –restart”. (I hope machine was restarted after installation)
    (double click on nxserver.exe does nothing as nxserver requires parameters for every operations, so all further commands must be done through cmd with correct parameters “–something”)

    Please paste here screenshot with output for command from point 3 and point 4.

    Also I do not see logs from nxserver or even nxinstall, could you check those both location for them:

    C:\ProgramData\NoMachine\var\log\
    C:\Users\YourUsername\.nx\

    There should be (nxinstall.log / nxupdate.log and nxerror.log and nxserver.log). Collect them please.

Viewing 15 posts - 1 through 15 (of 69 total)