Thanks for getting back to me. I reduced the resolution on both the client and the server to below 1920×1080, but the green screen issue still happens. See the attached screenshot for an example. I’m also attaching log files saved from that connection.
The client is running on a laptop, and the video hardware is an NVIDIA Quadro M2200. I updated the driver to version 442.92, which is the latest version released on 16 April 2020, and I still get the green screen.
Let me know if there’s anything I can do to help. In the meantime, I will run without client side hardware decoding.
This reply was modified 3 weeks, 1 day ago by Britgirl.
This reply was modified 3 weeks, 1 day ago by sarloop. Reason: Corrected a typo in the video card model