Tor

[Tor]

Hi. Could you tell us what is the VM software, Windows and macOS versions? We’d like to run a test.
The grab keyboard input on Windows is always “active” and we’re not aware of such difficulties in using keyboard shortcuts, so we need to understand what is interfering with the input catching. I’ve some questions:

• Are all shortcuts ignored in the same way, or some of them pass through?
• When a shortcut is ignored, does it trigger an action on Windows?

[Tor]

Hi Gato. 🙂

I’ve set the UI on my Android to dpi 600 dp, this forces NoMachine into horizontal mode only, the app thinks I’m on a tablet.

Physical screen size detection is based on screen pixel’s density, so changing the DPI value affects the result. This is normal and the application behaviour is expected. When running in tablet mode the user interface needs a wide horizontal space, that’s why it doesn’t allow the portrait orientation. We’ve experimented multiple solutions but none of them was good enough to unlock the orientation, so unless we change the interface to be the same on all devices (something we’re actually evaluating, anyway) I’m afraid I can’t offer a quick solution for your configuration.

My feature request would be that the NX player resizes when you open the OSK.

Yes, this change is definitely on our road map. We didn’t want to reduce the viewport size because we’re unaware of the current remote cursor position and movements to reach it could be pretty narrow, but your experience is clear and we want to improve it, no doubts.
Thank you for your feedback!

[Tor]

I have the same problem. My server always has “Desktop not shared” in the server status page and the toggle in the lower right is greyed and not clickable.

Hi mymachines, and welcome!
The control is greyed out when your desktop can’t be shared or when there is no way to change the status, but I guess you already knew this! 🙂 Let’s see why this can happen.

1. Your server is not running. You can easily verify this by opening the Settings > Server > Status.
2. Your server is configured to not allow the desktop sharing. You can confirm it by checking the status of the box “Share the desktop at server startup” in the Server Status panel.
3. Your NoMachine client is running in a Windows Terminal Server. In such a case NoMachine can’t access to the RDP desktop, thus the client can’t change the sharing configuration. I suppose this is not your case, I’m listing it only to give complete information.

If you confirm you’re not in any of the above cases then you could have an unexpected issue, so let’s debug it!
Please open the command prompt and run the command "%ProgramFiles(x86)%\NoMachine\bin\nxserver" --status (binary path between double quotes), what’s the output?
Open a file browser and enter the folder %ALLUSERSPROFILE%\NoMachine\var (you can paste the path in the address bar), then compress the folder “log” and send it to forum[at]nomachine[dot]com by using the topic title as subject.

[Tor]

If you are sure that the server configuration is correct, I’d say something in your network or firewall configuration is dropping your packets by causing a timeout. Try to run the command nc -v <hostname> 4000 and confirm that you receive the message “Connection to … succeeded!”. If you do not, then you should try to debug your firewall or VPN.

[Tor]

If the client can create the connection file it should also be able to modify it, but just to be sure everything is correct, could you check permissions and ownership of folder Documents/NoMachine and connection files stored inside it?

Please try also to right click the connection in the Machines list, select the item “Create a copy file”, save the new file on the desktop and connect by using this entry instead of the original. Are credentials saved in that case?

[Tor]

Hi klnbrk. Your logs point out networking problems, it looks like you loose the connection to the VPN and to the remote desktop, and from that time on the client could not reconnect because it could not find the server host. Could you verify the network stability with ‘ping’ or similar tools?

[Tor]

Hi flight750, please try our latest update and let us know if the window resize now better fits your needs.

[Tor]

Please open a Command Prompt window and let me the output of the following command:

find "EnableAcceptingConnection" "%ProgramFiles(x86)%\NoMachine\etc\node.cfg"

[Tor]

Hi. Did you try to enable desktop sharing by using the link in the bottom-right corner of the client window?
You can find a description here:

https://www.nomachine.com/DT11R00177#3.7.

[Tor]

Hi. Please try to start the player with the --activegrab option, by running the command

/usr/NX/bin/nxplayer --activegrab

If it helps you can either create a link to the player to always add that option, or you can edit the file $HOME/.nx/config/player.cfg and set the configuration key “Enable active keyboard grabbing” to “true”.

[Tor]

Hi. What is the Windows version running on the computer where you try to change shortcuts?
Did you try to register multiple different shortcuts, and none of them work? There is a chance that some key combinations are already used by the Operating System, so NoMachine can’t take over it.

About changing the host resolution, if you want to avoid that behaviour you should be sure to disable the Display option “Resize remote display” and never select the radios “Resize the remote display…” in the Display resolution welcome panel.

[Tor]

Hi. About the credentials saving issue, do you connect to the server through an automatically discovered server item, or did you manually configure the connection by setting the server IP? If you’re not sure open the context menu by right clicking the connection item, and check if the “remove connection” menu entry exists or not.

PS: I’m discussing the connection dropping in the other thread you’ve opened, to better split the topics.

[Tor]

Hi. Does the disconnection occur as soon as you minimize the window, or after some time? Is the window disappearing when you minimize it, or it stays open with an error explaining the disconnection reason? In the latter case, what is the error?

PS: I’m going to ask for details about the username/password problem in your other thread, to better split the topics.

[Tor]

We’ve found a problem with the Magic/Smart Keyboard, the device still reports it as available also when it gets disconnected, so the app behaviour is unexpected. Can you confirm if this could be your case? If it is so, restarting the device when this happens causes the keyboard status to be reset and fixes the NoMachine app issue.
However we didn’t reproduce the pinch gesture problem, could you share additional details? It doesn’t work at all, so pinching in/out is just ignored?

[Tor]

Hi. Do you mind sending whole logs directory where you’ve found that file to forum[at]nomachine[dot]com? We might need also server side logs, but let’s try to grab as much info as possible from the client first. Thanks.

[Author]

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