Tor

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Viewing 15 posts - 1 through 15 (of 458 total)
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  • in reply to: Grab input not working #30067
    AvatarTor
    Contributor

    Hi. When the keyboard grabbing is enabled and you press the Alt + Tab combination, does it execute window/task switching on the client, or the shortcut is just ignored and it does nothing on both server and client?

    in reply to: Poor client performance on macOS 11.0 Big Sur? #30060
    AvatarTor
    Contributor

    Hi, sorry for the late reply.
    We’ve optimized as best as we could the rendering with CoreGraphics, but the high frame rate on high DPI monitors stresses a bit the CPU. We’re aware of it and we’re working on this:

    https://www.nomachine.com/FR06O03452

    You could disable client side post-processing and/or multi-pass display encoding to reduce the CPU usage.

    in reply to: Nxplayer GUI doesn’t load #29945
    AvatarTor
    Contributor

    Sorry for my late answer. I noticed you’re using VirtualGL and somehow it is blocking the connection of the client to the X server. By unsetting LD_PRELOAD you’re telling the client to not use VirtualGL.

    in reply to: Update process, remote, 3 monitors #29787
    AvatarTor
    Contributor

    This looks to be a weird behaviour of your desktop environment and we can’t help to solve it unfortunately. You could try to run some experiments with xrandr by changing your current primary monitor.

    AvatarTor
    Contributor

    You probably need this, currently in our short/mid-term roadmap:

    https://www.nomachine.com/FR02M02864

    in reply to: High CPU usage in Catalina #29783
    AvatarTor
    Contributor

    Hi. Please open Display settings in session menu and check the box “Disable multi-pass display encoding”. Do you see any improvements?

    in reply to: Nxplayer GUI doesn’t load #29769
    AvatarTor
    Contributor

    Hi, thanks. Are you starting the client in a remote virtual desktop?
    Please try the following: edit /usr/NX/bin/nxplayer and add the line unset LD_PRELOAD before the exec command.

    in reply to: Update process, remote, 3 monitors #29768
    AvatarTor
    Contributor

    Hi. Did you use the software update window already open and waiting on the screen? What are versions of ‘gksudo’ and ‘zenity’?

    in reply to: Nxplayer GUI doesn’t load #29737
    AvatarTor
    Contributor

    Hi. Thanks, data was enough to know that the process stops while connecting to the X server, but it is not clear why this happens. Could you please do the following and send by e-mail the file gdb.txt:

    – Execute /usr/NX/bin/nxplayer
    – Execute sudo gdb -p $(pgrep nxplayer)
    – In gdb run the following commands:
    set pagination off
    set logging on
    thread apply all bt full
    set logging off
    quit

    Note: the file gdb.txt will be owned by root, you’ll need to use ‘sudo’ to delete it.

    AvatarTor
    Contributor

    Hi again. We’ve confirmed the issue, it’s caused by the mouse event ID received through DeX which bypasses our code translating the right mouse button event. Because of such issue these events are handled like touch events, so if you keep pressed the left mouse button you should trigger the right button event (it’s the tap&hold gesture). However we’ve documented here your report:

    https://www.nomachine.com/TR09R09840

    Thank you!

    in reply to: Nxplayer GUI doesn’t load #29706
    AvatarTor
    Contributor

    Please run this command

    strace -v -f -o nxplayer.trace /usr/NX/bin/nxplayer

    and send the nxplayer.trace file to forum[at]nomachine[dot]com.

    AvatarTor
    Contributor

    Do you maybe mean the “Open in Low Resolution” mode available in bundle’s info? Right click bundle name, select “Get Info” and check the box.

    AvatarTor
    Contributor

    On another note, the right mouse button of a real mouse connected via USB is really difficult to trigger (something like: hold both buttons for two seconds). It seems to be related to right button emulation in touch mode. Is there a way to disable that?

    We’re checking it and so far we didn’t find workarounds. I’ll tell you more as soon as we complete the investigation.

    in reply to: File transfer suddenly disabled #29669
    AvatarTor
    Contributor

    Can you send also the ‘session’ file from client logs please? If you don’t want to make it public, you can send it to our forum support e-mail.

    in reply to: Lower-res remote down-scaling for Retina #29661
    AvatarTor
    Contributor

    No problem, retina displays are great but sometimes they bring a bit of confusion. 🙂 Thank you for your report.

Viewing 15 posts - 1 through 15 (of 458 total)