Tor

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Viewing 15 posts - 16 through 30 (of 460 total)
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  • in reply to: File transfer suddenly disabled #29669
    AvatarTor
    Contributor

    Can you send also the ‘session’ file from client logs please? If you don’t want to make it public, you can send it to our forum support e-mail.

    in reply to: Lower-res remote down-scaling for Retina #29661
    AvatarTor
    Contributor

    No problem, retina displays are great but sometimes they bring a bit of confusion. 🙂 Thank you for your report.

    AvatarTor
    Contributor

    The last output was helpful, now we can say why the authentication is getting ignored, but the reason why this happens is still unclear. Could you run this command and send the output to our e-mail address (it’s a bit verbose):

    ps ax -eww -o pid,ppid,user,uid,ruser,ruid,svuid,gid,rgid,svgid,args | grep nx

    Thanks.

    in reply to: Lower-res remote down-scaling for Retina #29637
    AvatarTor
    Contributor

    When I view the display settings in NoMachine for the Windows connection, I don’t see a ‘scaling’ setting.

    I was talking about the Windows display settings, you can see the dialog attached to this post.

    But then I cleared “Open in Low Resolution” and restarted NoMachine on the Mac, and it *still* behaves as if the Mac had lower resolution than the Windows machine.

    Did you try to restart your macbook? Do you use default retina configuration, or is it scaled to More Space?
    Do you mind compressing and sending the directory ‘.nx’ in your home to forum[at]nomachine[dot]com? Thanks.

    in reply to: NoMachine in KDE system tray icon context menu broken #29623
    AvatarTor
    Contributor

    Sorry Martin, I forgot to follow up on my proposal by asking you to contact us at forum[at]nomachine[dot]com, so we can send you the testing binary.

    in reply to: File transfer suddenly disabled #29622
    AvatarTor
    Contributor

    No that doesn’t make any difference.

    Do you mean the transfer doesn’t start when using drag&drop? That is an important information to know where to focus for troubleshooting your issue.
    Additionally, can you select the “Show the menu panel” item in the tray menu and confirm that it opens the client configuration menu?
    When the problem occurs, please pack logs in $HOME/.nx of both server and client and send them to forum[at]nomachine[dot]com. Thanks.

    AvatarTor
    Contributor

    Hi.
    Could you please execute the following steps and send here the outputs of the commands listed at points 5 and 6:

    1. Close any running Player
    2. Click “Show the service status” in the NoMachine tray menu
    3. Click “Changes disabled” in the bottom-right side of the status window
    4. Try to authenticate
    5. In Terminal execute the command ps -ef | grep nxplayer
    6. Still in Terminal execute the command ls -lR ~/.nx/R-*

    Thanks.

    in reply to: File transfer suddenly disabled #29544
    AvatarTor
    Contributor

    Hi. Please drag the file you want to transfer and drop it on the client’s window: is the transfer starting in this way?

    in reply to: Lower-res remote down-scaling for Retina #29543
    AvatarTor
    Contributor

    Hi. Can you compare display settings between those two connections and verify that they’re the same? More precisely verify that “Fit to window” is not checked when connecting to Windows.
    Do you’ve a scaling different than 100% in Windows display settings?

    AvatarTor
    Contributor

    We still didn’t reproduce the issue, but we’ve found a problem with the backspace key which could be related and we’re investigating it. In the meanwhile you could try to install Simple Keyboard from the Store and switch to it when running NoMachine (even if using the external keyboard): one of our users has experienced a similar issue and has found that such keyboard app helps to work around the unexpected Android 10 kernel behaviour.

    in reply to: High CPU usage in Catalina #29227
    AvatarTor
    Contributor

    Hi. The behaviour is unexpected and we could not reproduce it so far, so I’d be grateful if you can help to debug it.
    What is the text editor causing the CPU spikes? Did you notice the same with other remote apps?
    It would be great if you can dump some information while the CPU is high, by running the following commands in Terminal:
    ps -M $(pgrep nxplayer) > ~/Desktop/threads.log
    sample $(pgrep nxplayer) -file ~/Desktop/sample.log (wait 10 seconds for the sampling to complete)
    Send the files threads.log and sample.log on your Desktop to forum[at]nomachinec[dot]com.
    Thank you!

    AvatarTor
    Contributor

    Hi. Are you using the DeX box or the DeX application? The weird keyboard behaviour occurs also when using the app interface (e.g. when filling the hostname input), or only in the remote desktop? What is the remote desktop OS/Version?

    in reply to: Some issue with Keyboard mapping #28902
    AvatarTor
    Contributor

    Great! We’ve documented this problem here:

    https://www.nomachine.com/TR09Q09412

    It is due to X.org not setting correctly the keyboard options for the XTEST extension device. Let’s try to work around it.
    Create the file .xinitrc in your home directory (if it doesn’t exist already), and add the following lines (remove the first line if it’s not a new file):

    #!/bin/sh
    XTEST_ID=$(xinput list | grep -Eo "Virtual core XTEST keyboard\s*id\=[0-9]{1,2}" | cut -d= -f 2)
    setxkbmap -device $XTEST_ID -model pc105 -layout it

    Run the command chmod +x .xinitrc to set executable permissions and run it to verify that it works as expected. Each time your X session will start, the script will be executed and it’ll set correctly your layout.

    in reply to: NoMachine on systray after install/reboot #28899
    AvatarTor
    Contributor

    If your question still concerns the tray icon, and you mean you don’t see the NoMachine icon on all workspaces of your desktop (in the screenshot I see you’ve two workspaces), then you should investigate the configuration or issues of your environment. The notification area items are initialized only once by an application, then it’s up to the desktop environment to handle it correctly by showing it on all available workspaces.

    in reply to: Extending display with NoMachine #28876
    AvatarTor
    Contributor

    Hi. Do you mean whether NoMachine can push the resolution beyond the ones supported by Windows 10 notebook? We can’t do that because when connecting to the physical desktop the supported resolutions are those of the remote video card listed in Windows display settings.

Viewing 15 posts - 16 through 30 (of 460 total)