zaq

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Viewing 15 posts - 1 through 15 (of 61 total)
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  • in reply to: Unable to install on Windows 10 #29839
    Avatarzaq
    Contributor

    Hello wlgrd,

    Could you:

    1) Open cmd as Administrator – open Menu Start and just write cmd, then choose ‘Run as administrator’.

    2) Run this commands:

    dir "C:\Program Files (x86)\NoMachine\etc"

    icacls "C:\Program Files (x86)\NoMachine\etc\nodes.db"

    3) Send the whole log file and outputs from the commands to forum[at]nomachine[dot]com please?

    in reply to: Server doesn’t start on cold boot #29811
    Avatarzaq
    Contributor

    I think that you can find more useful information here:

    https://www.nomachine.com/AR03P00973

    in reply to: Server doesn’t start on cold boot #29778
    Avatarzaq
    Contributor

    Hello gasde,

    We weren’t able to reproduce the problems in our laboratory.
    Could you gather logs from the affected host like it’s described in:

    https://www.nomachine.com/DT10O00163#1.1

    and send to forum[at]nomachine[dot]com please?

    in reply to: Windows 10 – No session available on this server #27887
    Avatarzaq
    Contributor

    Hello fr2

    Looks like you have a problem with creating a profile of user nx.
    There are 2 possible reason:

    1. Do you use domain users/LDAP/ActiveDirectory? Do you have non
    standard restrictions for users?

    2. It’s possible that default user profile on your host might be
    corrupted. You can try to create few user accounts and check if
    it’s possible to login on their desktops. If you experience any
    problems, please refer to this Stack Overflow thread:

    https://superuser.com/questions/947398/cant-login-with-new-local-users-in-windows-10

    in reply to: Not able to start nxserver on Ubuntu 16.04 #27517
    Avatarzaq
    Contributor

    Hello resmi,

    Looks like your issue is related to a presence of nx user.
    Probably user nx was removed during the installation process.

    Do you use domain users/LDAP/ActiveDirectory? Do you have non
    standard restrictions for users?

    A standard set of logs will be helpful. Gather them like is
    described in:

    https://www.nomachine.com/DT10O00163#1.1

    and send to forum[at]nomachine[dot]com.

    in reply to: NXD Service won’t start on MacOS 10.12.6 Sierra #27010
    Avatarzaq
    Contributor

    Hello apfaffman,

    You are right, looks like your issue is related to presence of nx user
    From logs looks like in the beginning of installation the user had
    existed:

    NX> 700 Running: /usr/sbin/chown nx:wheel ‘/Applications/NoMachine.app/Contents/Frameworks/etc/update.cfg’.
    NX> 700 Result: OK.

    but in the next phase there where problems:

    NX> 700 Running: /usr/sbin/chown nx:wheel ‘/Applications/NoMachine.app/Contents/Frameworks/etc/guests.db.lock’.
    NX> 700 ERROR: Cannot change ownership of: /Applications/NoMachine.app/Contents/Frameworks/etc/guests.db.lock to: nx:wheel.

    Looks like the user nx was removed during installation process.

    Do you use domain users/LDAP/ActiveDirectory? Do you have non
    standard restrictions for users?

    Avatarzaq
    Contributor

    Hello david555

    Probably your problem is related to SELinux. To check this you can:

    1) temporally set permission mode

    sudo setenforce 0

    2) run NoMachine:

    sudo /etc/NX/nxserver --restart

    3) try to reproduce the problem,

    4) set SELinux’s enforce mode:

    sudo setenforce 1

    if you aren’t able to reproduce the problem, then we check deeper
    SELinux logs.

    Anyway a standard set of logs will be helpful. Gather them like is
    described in:

    https://www.nomachine.com/DT10O00163#1.1

    and send to forum[at]nomachine[dot]com.

    in reply to: Nxserver is always disabled on SLES12 #25580
    Avatarzaq
    Contributor

    Hello coco_jie

    We are not able to reproduce the problem in our laboratory. Could you
    give us more info please.

    Send output from commands:

    1) /etc/NX/nxserver --version

    2) ps aux | grep nx

    3) sudo /etc/NX/nxserver --startup

    and also set of logs in the way like it’s described:

    https://www.nomachine.com/DT10O00163#1.1

    in reply to: Cannot install latest version (6.9.2.1) on Ubuntu 16.04 #25464
    Avatarzaq
    Contributor

    Hello,

    The problem is related to ‘install’ command.
    Probably the standard command was replaced by a link/wrapper to apt.
    Could you run:

    /bin/install --help

    It should looks like this:

    $ install --help
    Usage: install [OPTION]... [-T] SOURCE DEST
    or:  install [OPTION]... SOURCE... DIRECTORY
    or:  install [OPTION]... -t DIRECTORY SOURCE...
    or:  install [OPTION]... -d DIRECTORY...
    
    This install program copies files (often just compiled) into
    destination locations you choose........

    The default location of original ‘install’ program in Ubuntu 16.04 is:

    /usr/bin/install

    in reply to: Server status is not running #23277
    Avatarzaq
    Contributor

    Hello Carlos,

    During detecting name of Administrator’s group something went wrong.
    Do you use ActiveDirctrory/LDAP/domain users?

    To investigate the problem I need output from these commands:

    net localgroup

    net user nx

    and a file adminGroup.txt from this:

    "C:\Program Files (x86)\NoMachine\bin\nxdisplay.exe" --admingroup > adminGroup.txt

    You can send the outputs and the file to forum[at]nomachine[dot]com.

    in reply to: Cannot reconnect after logout #23210
    Avatarzaq
    Contributor

    Hello Sergey Slizovskiy,

    Generally you can install a package with the patch having only NoMachine access.

    If you are attached by NoMachine to physical session – the session is visible on physical screen. You can run terminal and install update package. You will be disconnected but after several minutes, when update finished you should be able connect again.

    If you are not sure that you are running physical session or you are running virtual NoMachine session, you can install ‘screen’ program:

    sudo apt update
    sudo apt install screen

    then run screen session -> execute in terminal:

    screen

    and in the screen session run NoMachine update:

    sudo dpkg -i nomachine_6.7.6_41_amd64.deb

    you will be disconnected, and after update finished you can connect by NoMachine again.

    As safe as updating NoMachine is, there is a risk that something totally unexpected could happen. This could affect the possibility of connecting via NoMachine.

    in reply to: How to remove NoMachine NX server? #23204
    Avatarzaq
    Contributor

    Hello

    I assume, that you have now uninstalled NoMachine.
    Please run this commands and preserve output of them:

    sudo systemctl stop nxserver.service
    sudo systemctl disable nxserver.service
    sudo rm /etc/systemd/system/nxserver.service
    sudo rm /usr/lib/systemd/system/nxserver.service
    sudo rm /etc/init.d/nxserver.service
    sudo rm /etc/init.d/nxserver
    sudo systemctl reset-failed nxserver.service

    After executed this commands if you still get the same error, please
    show us the commands output.

    in reply to: How to remove NoMachine NX server? #23173
    Avatarzaq
    Contributor

    Hello Amivaleo

    Looks like really something went wrong during uninstallation. I think that the quickest way to solve your problem is to install again and uninstall NoMachine following the regular procedure. Please follow these steps:

    1) remove leftover dirs:

    sudo rm -rf /usr/NX /etc/NX /var/NX

    2) install again:

    sudo rpm -i nomachine_6.7.6_11_x86_64.rpm

    3) uninstall:

    sudo rpm -e nomachine

    in reply to: Cannot create the home directory for the nx user #22869
    Avatarzaq
    Contributor

    Hello,

    Most possible is that you had corrupted default user profile (point 4). When you have this issue you can create a new user
    account but you can’t log in:

    https://support.microsoft.com/en-us/help/947215/you-receive-a-the-user-profile-service-failed-the-logon-error-message

    in reply to: Cannot create the home directory for the nx user #22774
    Avatarzaq
    Contributor

    Hello oussama abd

    The problem happens during creating a profile of nx user – during the first login. The system error:

    ‘NtRights: ERROR! User login failed. Error is 1385.’

    During installation preexistence of user nx wasn’t detected.
    Also he doesn’t belong to domain/Active Directory.

    1. Do you have set up any restriction related to creating and login as
    a new user?

    2. Have you changed anything in Group Policy?

    3. Do you have enabled network logon?

    4. Are you able to create and login as a new user by standard Windows
    interface? If not it can be caused by a corrupted default profile.

    5. Do you use domain/Active Directory/LDAP users profiles?

    • This reply was modified 1 year, 4 months ago by Avatarzaq.
    • This reply was modified 1 year, 4 months ago by Avatarzaq.
    • This reply was modified 1 year, 4 months ago by AvatarBritgirl.
Viewing 15 posts - 1 through 15 (of 61 total)