zaq

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Viewing 15 posts - 46 through 60 (of 70 total)
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  • in reply to: Runtime error during installation Windows 10 #10548
    zaq
    Contributor

    Hello,

    We have prepared a debug package and can send you the link.

    Please send logs from the installation, even when everything will be ok:

    forum[at]nomachine[dot]com

    in reply to: Shutdown nxplayer in Ubuntu 14.04 #9807
    zaq
    Contributor

    Hello,

    You can use this command as a workaround:

    sudo bash -c "echo \"manual\" > /etc/init/nxserver.override"

    This will be fixed in the next release.
    You can track this issue by enabling “Notify me when the TR is closed.”:
    https://www.nomachine.com/TR01N06343

    in reply to: Error installing NoMachine 5.0.63_1_amd64 on Ubuntu 15.10 #9784
    zaq
    Contributor

    Hello,

    Looks like you uninstalled partially your previous version of NoMachine.
    The right uninstall command is:

    sudo dpkg -r nomachine

    When you do update, uninstallation isn’t necessary.

    In your situation you can do this:

    1) sudo dpkg -r nomachine

    2) sudo rm -rf /usr/NX /etc/NX /var/NX

    3) sudo dpkg -i nomachine_5.0.63_1_amd64.deb

    • This reply was modified 5 years, 10 months ago by zaq.
    • This reply was modified 5 years, 10 months ago by zaq.
    in reply to: Installation doesn’t prompt for password #9222
    zaq
    Contributor

    Hello Jenefa

    You most likely used ‘sudo’ a few commands earlier. Remember that
    usually ‘sudo’ doesn’t prompt for password again if you’ve already
    entered it. Password prompts depend of your OS configuration.
    Are you sure that you use appropriate package for your OS architecture?
    Packages ‘amd64’ for 64 bits and packages ‘i386’ for 32 bits.

    The right command to install NoMachine Free on Ubuntu x64 is:

    sudo dpkg -i nomachine_5.0.53_1_amd64.deb

    More about NoMachine’s installation you can find in:

    https://www.nomachine.com/DT07M00078&dn=

    Are you sure that nxserver isn’t running? Do you see NoMachine Monitor
    in your system tray? It’s a white-grey icon with ‘!M’ near system’s
    clock.
    If you don’t see it, could you check OS processes by run this command
    in terminal:

    ps aux | grep nx

    Basics of NoMachine you can find here:

    https://www.nomachine.com/getting-started-with-nomachine

    in reply to: Nxaudio.kext wont load on El Capitan due to kext signing #8800
    zaq
    Contributor

    Hello,

    Unfortunately it’s a bug. It’ll be fixed in a next release.
    Old kext wasn’t replaced during update.

    As a workaround you can do this:

    1. Uninstall NoMachine:

    sudo rm -rf /Applications/NoMachine.app

    2. Install again the newest package.

    in reply to: Linux: free 4x->5x upgrade problem #8739
    zaq
    Contributor

    Hello,

    In your case you shouldn’t get information about update blockade.
    In the next release this bug will be fixed. Thank you for reporting it.
    To do update you need:

    1. Create file:

    sudo touch /usr/NX/etc/DisableBlockingScript

    2. Do the update again (NoMachine Free):

    rpm -Uvh nomachine_5.0.43_1_x86_64.rpm

    3. Remove the file:

    sudo rm /usr/NX/etc/DisableBlockingScript

    in reply to: Nxaudio.kext wont load on El Capitan due to kext signing #8670
    zaq
    Contributor

    Hello,

    We aren’t able to reproduce your problem in our lab. We need more
    details. Could you run below commands and send output to
    forum[at]nomachine[dot]com, please?

    1) /Applications/NoMachine.app/Contents/Frameworks/bin/nxserver --version

    2) system_profiler SPSoftwareDataType

    3) codesign -vvv /System/Library/Extensions/nxaudio.kext/

    4) find /System/Library/Extensions/nxaudio.kext/ -type f -exec md5 {} \;

    • This reply was modified 6 years, 1 month ago by zaq.
    • This reply was modified 6 years, 1 month ago by zaq.
    • This reply was modified 6 years, 1 month ago by zaq.
    in reply to: DNF distro-sync uninstalls NoMachine on Fedora 22 #8124
    zaq
    Contributor

    Hello,

    As is mentioned in dnf’s manual, distro-sync command searches enabled repositories.
    NoMachine’s package isn’t in any repository so the command try to remove it. You
    can try to run distro-sync without ‘–allowerasing’ option or in some way exclude
    NM’s package from the operation. To do update Fedora’s manual recommend a command:

    dnf upgrade

    https://docs.fedoraproject.org/en-US/Fedora/22/html/System_Administrators_Guide/ch-DNF.html#sec-Updating_Packages

    in reply to: Windows XP 32 bits installation freezes at the end #7913
    zaq
    Contributor
    in reply to: Windows XP 32 bits installation freezes at the end #7907
    zaq
    Contributor

    Hello

    Thank you for your cooperation. We prepared another debug package:

    http://www.nomachine.com/downloads/temporary/support/nomachine_debug_4.6.4_3.exe

    Could you reproduce again the problem and send us logs like in the previous case?

    If it isn’t problem for you, could you download Process Explorer:
    https://technet.microsoft.com/pl-pl/sysinternals/bb896653.aspx
    When the installation freezes again in Process Explorer check ‘nxserver’ processes:

    1. Click the right mouse button.
    2. Choose ‘Properties’.
    3. Choose ‘Threads’.
    4. Maximize the window and do screenshot.

    Please send the screenshots together with logs.

    in reply to: Windows XP 32 bits installation freezes at the end #7779
    zaq
    Contributor

    Thank you for the logs. Unfortunately the log dir
    which you sent doesn’t contain logs from installation.
    Logs have timestamps day after an installation. Could
    you reproduce the problem again and gather log dir
    right after installation (~10 min. after the freez)?
    Please send also Setup-Log… like previous.

    You can use this new debug package:

    http://www.nomachine.com/downloads/temporary/packages/nomachine_debug_4.6.4_2.exe

    in reply to: Windows XP 32 bits installation freezes at the end #7722
    zaq
    Contributor

    Hi lexcorp

    Could you use this debug installation package to reproduce the problem:

    http://www.nomachine.com/downloads/temporary/packages/nomachine_4.6.4_1.exe

    Then pack the log dir:

    Documents and Settings/All Users/NoMachine/var/log

    and send the dir and a installation log file (Setup…) to:

    forum[at]nomachine[dot]com

    Thank you

    • This reply was modified 6 years, 4 months ago by zaq.
    zaq
    Contributor

    Hello,

    It is a quick fix:

    1. Comment out a  line with the ‘DefaultDesktopCommand’ key in /usr/NX/etc/node.cfg.

    Only add in the beginning of the line ‘#’.
    2. Add below old key:

    DefaultDesktopCommand “/etc/gdm/Xsession ‘gnome-session
    –session=gnome'”

    If this doesn’t help you, could you prepare more logs for us:
    1. Uncomment ‘SessionLogLevel’ in /usr/NX/etc/server.cfg and set a value 7:

    before:
    #SessionLogLevel 6

    after:
    SessionLogLevel 7

    2. After that restart nxserver:

    sudo /usr/NX/bin/nxserver –restart

    3. Reproduce the problem (try to run a new virtual desktop)

    4. Send to NoMachine:
    – /var/log/syslog
    – /var/log/Xorg.*.log
    – home $HOME/.xsession-errors
    – /usr/NX/var/log dir.

    • This reply was modified 6 years, 5 months ago by Britgirl.
    in reply to: NoMachine cant install client on Windows #6823
    zaq
    Contributor

    Dear bhupiss,

    Could you answer on below questions:

    – Which type of Windows do you use (Win8,Win7,…, x32/x64)?

    – Which version of NoMachine you installed before the update?

    – Which version of NoMachine did you use to do the update?

    – Do you have on the machine alone NoMachine Client or also
    NoMachine Server?

    in reply to: No available sessions #6728
    zaq
    Contributor

    Dear krusher,

    Upgrade from older versions to NoMachine 4 is supported only for NX 3.5.0.
    We have verified that there can be problems when upgrading from version 3.4.0 to 4.
    We strongly advise to uninstall your current installation, remove the /usr/NX directory
    and proceed with a fresh new install of NoMachine (free) 4.4.12.

Viewing 15 posts - 46 through 60 (of 70 total)