Cannot connect – error 138

Forums / NoMachine for Windows / Cannot connect – error 138

  • This topic has 3 replies, 2 voices, and was last updated 3 years ago by Avatarkroy.
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  • #18403
    AvatarZardoc
    Participant

    Hi,

    I cannot reach the machine with the IP, but I can see other machines from that machine.

    Logs included.

    Attachments:
    #18415
    Avatarkroy
    Contributor

    Did you try solutions from similar posts? For example: https://forums.nomachine.com/topic/error-is-138-connection-timed-out-4. You didn’t send much information about the problem (like: which systems are involved? What NoMachine version is installed there? Isn’t there installed some antivirus or non-native firewall? Is that connection inside local network?).

    It is possible that firewall is blocking connection, so please also check firewall rules.

    #18417
    AvatarZardoc
    Participant

    HI,

    I’m sorry. I thought logs would suffice. It’s the latest version of NM. It’s inside a local network. Only defender as AV. I can see outside but can’t get inside. What bugs me is that I can see inside the network with TV but not NM. I don’t know about a firewall.

    #18499
    Avatarkroy
    Contributor

    Did you reboot system after installation NoMachine? Please check if nxserver is running (click on NoMachine icon in the system tray -> Show the service status).

    Can you zip and send logs from server side to forum[at]nomachine[dot]com? Logs are in %ProgramData%/NoMachine/var/log (you need to be administrator to collect logs). More instructions about collecting logs you can find there: https://www.nomachine.com/DT10O00163.

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