Incorrect mapping of `~ key on macOS (after upgrade from 7.7.2 to 7.7.4)

Forums / NoMachine for Mac / Incorrect mapping of `~ key on macOS (after upgrade from 7.7.2 to 7.7.4)

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  • #35973
    mato
    Participant

    I ran NoMachine 7.7.2 on two Macs (running 10.15.7 and 10.14.6) without issues. Yesterday I updated one of them (server) to the latest version 7.7.4 and probably because of that I now have an issue with the `~ key (the one just below Escape key on US keyboard). The key works fine when sitting directly at either of the computers. But when I connect via NoMachine that specific key produces § and ± instead. I had British keyboard selected in macOS preferences on the client and that worked fine but I changed it to the US since but that not helped. I’m not sure what to do but being unable to use the key is a major problem (I cannot switch windows within a same application, I cannot type those symbols easily and they are vital in programming, etc).

    How can this be resolved please ? … Thanks!

    #36010
    Carin
    Participant

    Hi mato,

    Can you let us know the following:
    – what is the Mac version on the server-side?
    – does sending keyboard events with on-screen keyboard makes any difference (clicking mouse on that keyboard to produce~)?
    – is the same keyboard layout used on client and server, US/US or UK/UK?
    Thanks!

    #36060
    mato
    Participant

    Hi Carin,

    – the server is running macOS 10.14.6 and the client is running macOS 10.15.7
    – none of them were updated around the time my problem appeared but NoMachine was updated on the server (and later on the client too as I tried to resolve the issue)
    – what on-screen keyboard do you have in mind and how to activate it, please?
    – yes, I tried and I use the same keyboard layouts on both sides. and I have Apple’s Magic Keyboard with Numeric Keypad on the client side (US version).

    Thanks and regards!

    #36093
    Carin
    Participant

    Can you enable it on both sides and let us know what is highlighted when you press the problematic key?
    You can take a look at this article: https://support.apple.com/guide/mac-help/use-the-accessibility-keyboard-mchlc74c1c9f/mac

    #37003
    mato
    Participant

    This is in reply to https://forums.nomachine.com/topic/incorrect-mapping-of-key-on-macos-after-upgrade-from-7-7-2-to-7-7-4 which was closed likely because I haven’t replied there in time. I’m sorry. So here’s my reply:

    Hi Carin. It appears that while “U.S.” keyboard is selected on both sides, the on-screen keyboard on the client side matches my keyboard layout (~ under esc and next to 1, \| above return key (which is horizontal)) and produces desired characters on the client side. The on-screen keyboard on the server side, though, shows a different layout (§± under esc and next to 1, \| to the left of return key (which is vertical),~ next to the left shift). If I change to “British – PC” on the server, some keys change but the physical layout stays the same and does not match the one on the client.

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