Still get sluggish screen draw performance

Forums / NoMachine for Mac / Still get sluggish screen draw performance

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #28069
    AvatarMickM
    Participant

    I have reported this issue a few times now (science October 2019):

    https://forums.nomachine.com/topic/sluggish-screen-redraw-performance-etc

    https://forums.nomachine.com/topic/sluggish-screen-draw-performance-again

    I was subsequently provided with a fix that I beta-tested. I was able to confirm it helped the situation (although didn’t completely solve it) and it was supposed to put into the next version (6.9.2). However, when 6.9.2 came out I complained that the issue was still there. Turned out that the fix wasn’t put into 6.9.2 (due to an oversight) and I was told to wait for the next version. Well, with 6.10.12 out now it’s still having exactly the same issue. Did the fix not make it into the current version yet again?

    #28127
    Avatarbucu
    Contributor

    Hi,

    the fix made it into the current version however it was tuned for better user experience. We would like to send you a debug package with that tuning reverted to see if it helps with your case. If you are interested please let us know and we will contact you via email.

    #28130
    AvatarMickM
    Participant

    Yes please – I’m desperate for this to be fixed.

    #28185
    AvatarMickM
    Participant

    Can you please confirm if you have my email address, otherwise I will post it here (unless you provide an address so I can email you instead).

    #28190
    AvatarBritgirl
    Keymaster

    Mick, we will send it to the email address associated with your forum account. Can you confirm what version you are using? 6.10 or 6.11?

    #28199
    AvatarMickM
    Participant

    6.11.2

    #28255
    AvatarMickM
    Participant

    Please can I have this fix! This issue is just killing me.

    #28308
    AvatarBritgirl
    Keymaster

    Check your inbox!

    #28381
    AvatarBritgirl
    Keymaster

    We’ve viewed the video you sent via email and observed the behaviour which occurs when a sharp move of the finger on the magic mouse within the window causes the content of the window to reload slowly instead of scrolling up or down. (Note for new readers of this topic: when moving the finger on the mouse slowly within the window or in the actual scroll area at the side of the window NoMachine is responsive and content is rendered correctly).

    At this point, we need to see debug logs because we need to see what’s being registered by NoMachine when you’re encountering the issue. So, please enable debug on both the Mac client and Linux Workstation host. Reproduce the problem and then send them to the usual email address. For instructions on how to enable debug, please follow this link:

    https://www.nomachine.com/DT10O00163

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