Forum Replies Created
we have brought this feature forward in our roadmap, but we are not talking weeks, unfortunately.
Did you use only NX protocol? If that is the case, try to use SSH protocol as well.
Can you also try to run the following terminal command:
ssh -i <private_kay_path> <user_name>@<remote_host> -vvvand let us know if this ssh command was completed successfully?
Last, can you please send us server-side logs? You can check the following article for guidance: Collect server and client logs manually. The logs can be sent directly to forum[at]nomachine[dot]com making sure to use the topic as the subject of the email.
We have sent you the package. Check your inbox 🙂
Please do a full reinstall and try the NoMachine latest release 7.4.1.March 30, 2021 at 14:48 in reply to: Anyone gotten Quicksync encoding working on a recent Ubuntu? #32666
For the specific case reported by Coleman, the path is
/opt/intel/mediasdk/lib64and it is set inside the LIBVA_DRIVERS_PATH environment variable that vaapi is searching through.
As for these two other strings mentioned (
/opt/intel/mediasdk/plugins//plugins.cfg) they are from libmfx.so and usually this should not be needed for this specific problem as it is about redirecting vaapi library that it should use iHD driver and should look for it inside
/opt/intel/mediasdk/lib64.March 29, 2021 at 10:37 in reply to: After remote session freezes and killed, user kept logged without any connection #32647
We received the logs. Thank you! We will investigate and provide some feedback soon.
I’ve sent you the debug package. Please check your inbox 🙂
I’ve sent you the program to download with instructions. Check your inbox 🙂
Unfortunately, the logs you submitted didn’t help us. We would like to send you a debug package and extract the logs again (after you’ve reproduced the problem). Would this be ok for you?
Since the user’s db is enabled, it is in use.
To check current users inside you can use
To delete you can use
nxserver --userdeland to add you can use
When the user’s db is disabled the users are automatically added to it, and this is the reason why it is not empty.
In V7 we are not using file users.db anymore.
Thank you, Coleman! The link was corrected.
We’ve opened a Trouble Report for this issue:https://www.nomachine.com/TR03S10162.
You can sign up to receive notification of a fix when it’s available.
Thanks for reporting.March 25, 2021 at 16:40 in reply to: After remote session freezes and killed, user kept logged without any connection #32600
Can you send us logs from both the client and server-side, please? You can see the following article for guidance: Collect server and client logs manually.
Please send them as an attachment to forum[at]nomachine[dot]com making sure you use the title of the topic in the subject of your email. Thanks!
Can you try to add the following line to node.cf on the server-side:
DisplayAgentExtraOptions "-yuvgrab 1"
The node.cfg is located here: /Applications/NoMachine.app/Contents/Frameworks/etc
If the problem persists, a video will be very useful indeed. Thank you!
We suggest as a first step to assure that the connection is arriving at the intended machine (the one at your workplace). This can be done by examining the nxd.log file and checking if there is any info about incoming connections at the time you tried.
If there is no incoming connection, you can try to set up access to the intended machine according to the following article: How to connect to NoMachine when the server is behind a NAT router or a firewall